Product:
Cognos TM1 10.2.2
Microsoft Windows 2008 server

Problem:
Can not connect to TM1 server from client TM1 Architect.
Error:  TM1 Perspectives cannot connect to TM1 Admin server

Solution:
Check that you have access to the TM1 admin server, by run telnet from the DOS prompt your client computer;

TELNET  servername  5498

if you get a black screen, and no error message, then you have a open connection.

Then check that you have the same version on you client as on the TM1 server.

You can check the file tm1api.dll in folder C:\Program Files\ibm\cognos\tm1_64\bin

Above the 10.2.2 TM1 client in RTM version.

Above the TM1 10.2.2 fix pack 7 version.  Version number 10.2.20700

https://www.ibm.com/support/pages/how-determine-exact-version-tm1-installed

If you do not have correct version, uninstall the TM1 client from your computer.

Install the correct program and update, and try again.

Run tm1_64b_10.2.2_win_ml.tar.gz and then up_tm1client_win64_10.2.5270.109_ml.tar.gz to install the needed software.

More Information:

https://www.ibm.com/support/knowledgecenter/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/c_tm1_inst_defaultvaluesfortm1installation.html

https://www.ibm.com/support/pages/ibm-cognos-tm1-ssl-expiration-manual-fix-approach-landing-page

https://www.ibm.com/support/pages/node/553505

https://www.ibm.com/support/pages/e4-cannot-connect-admin-server-host-and-port-caused-expired-ssl-certificates

Product:
Planning Analytics 2.0.8
Planning Analytics Workspace 46
Microsoft Windows 2016 Server

Problem:
When going to Planning Analytics Workspace Administration dialog some of the TM1 instance are grey, in the area for memory and cpu usage.

Error:

On PA Agent version 2.0.47.1220, you can find this kind of error in the file c:\Program Files\ibm\cognos\tm1_64\paa_agent\wlp\usr\servers\kate-agent\logs\messages.log
00000048 SystemErr R ERROR:status.py:Error while getting windows registry details: ERROR: The system was unable to find the specified registry key or value
00000048 SystemErr R ERROR:status.py:error getting the registry details: local variable ‘return_object’ referenced before assignment
00000048 com.ibm.pa.kate.agent.scheduler.ScheduledTask E Error occurred while updating the server info json file
Traceback (most recent call last):
File “kateagent/scripts\status.py”, line 1053, in <module>
logger.exception(
NameError: name ‘data_directory’ is not defined
0000005d com.ibm.pa.kate.agent.service.PAKateAgentService E Exception
java.lang.NullPointerException

 

Solution:
A space have come into the TM1 application name in the TM1S.CFG file, and when registered with Microsoft Service, got a extra space in the name.
The PA Agent can not parse the space in the name, and therefor will not display all values.

Stop the TM1 instance.
Edit the tm1s.cfg file to correct value.
ServerName= proven techniques
should be changed to
ServerName=proven_techniques
Delete the TM1 instance in Cognos Configuration.
Check that the instance is gone – if not, you may need to delete it from a DOS command line.

Enter
sc delete ” proven_techniques”
in the elevated cmd prompt.
Now the windows service should be gone.
Go into Cognos Configuration again,
Add the new TM1 instance and enter a correct name “proven_techniques”
and point out the folder for the configuration file.
Start the service from inside Cognos Configuration.

Surf to PAW and check that the administration page is correct.

Product:
Planning Analytics 2.0.5
Microsoft Windows 2016 server

Problem:
How do i copy files from one server to another server and keep the NTFS security?

Solution:
Check you have a file share on source server.
Create a file share on destination server.
Give everyone full access to the share.
Ensure that the user running the script is local administrator on both servers
Open notepad
Enter below line (modify it for your server names)
robocopy \\serverSource\ShareA \\serverDestination\ShareA /MIR /COPYALL /DCOPY:T /R:1 /W:1 /NP /TEE /LOG:d:\temp\ShareA-RobocopyResults.log
Save file as d:\temp\robocopyfiles.cmd

Open a command prompt as administrator
move to the folder where the script is
run
robocopyfiles.cmd

Check the log files for errors when it is done.

(solution is from this site https://social.technet.microsoft.com/Forums/en-US/3c42061c-d739-4c44-90ec-014b0e08c45c/how-to-copy-file-security-permissions-from-one-server-to-another-one-by-using-robocopy?forum=winserverfiles)
======================
TITLE “Copying ShareA from TestSource to TestDestination”
robocopy \\TestSource\ShareA \\TestDestination\ShareA /MIR /COPYALL /DCOPY:T /R:1 /W:1 /NP /TEE /LOG:C:\Logs\ShareA-RobocopyResults.log
PAUSE
======================

The switch functions are as follows:

/MIR – Creates a mirror copy.

/COPYALL – Copies ALL file attributes

/DCOPY – Copies (ie retains original) Directory Creation/Modified Timestamps. If you don’t include this, all directories will be recreated with NEW timestamps

/R:1 – Retry copy once on failure

/W:1 – Wait 1 second between retries

/NP – No Percentage Completion written to output

/TEE – Output progress to Command Window (I guess TEE = Terminal Emulation)

/LOG – Write out and save to a specified Log File

More information:
https://community.spiceworks.com/topic/278298-move-shared-folders-and-retain-file-and-share-permissions-with-robocopy

Product:
Planning Analytics 2.0.8
Microsoft Windows 2016 server

Problem:
When you click on a TM1 application Web link in Cognos Connection (from Cognos Analytics 11) you get a error. You also noted that the SSO did not work to your Cognos Analytics 11 webpage.
You can also get into pmpsvc page, but with wrong colors.

Error:
error, see logs

Solution:
To make a link from CA work to Planning Analytics Web (PMPSVC) you must login correct to Cognos Analytics (CA11) first.
Ensure you surf to http://servername/ibmcognos and not to http://servername:9300/bi/v1/disp

Please also try to, in Internet Explorer change the Compatibility view settings to be blank.

“Display intranet sites in Compatibility View” should be checked off.

More information:
https://www.ibm.com/support/pages/how-setup-tm1-web-and-tm1-applications-cam-authentication

https://docs.microsoft.com/en-us/internet-explorer/ie11-deploy-guide/missing-the-compatibility-view-button

Product:
Planning Analytics 2.0.9
Microsoft Windows 2016 server

Problem:
After upgrade to Planning Analytics 2.0.9, user of TM1 Application web (contributor) get a blank page or below error in web browser when they try to open a link.

Error:

Solution:
Clear the web browser cache before you surf to PMPSVC webpage.

You can also try a script to clean the browser cache, please test the script in your lab first.
Below script will clean Chrome browser cache:

REM echo %username% > C:\ProgramData\user.$$$

ECHO       Clearing Chrome cache
taskkill /F /IM “chrome.exe”

REM Set /p uname=< C:\ProgramData\user.$$$
REM set ChromeDataDir=C:\Users\%uname%\AppData\Local\Google\Chrome\User Data\Default

set ChromeDataDir=C:\Users\%USERNAME%\AppData\Local\Google\Chrome\User Data\Default
set ChromeCache=%ChromeDataDir%\Cache
del /q /s /f “%ChromeCache%\*.*”
del /q /f “%ChromeDataDir%\*Cookies*.*”

set ChromeDataDir=C:\Users\%USERNAME%\Local Settings\Application Data\Google\Chrome\User Data\Default
set ChromeCache=%ChromeDataDir%\Cache
del /q /s /f “%ChromeCache%\*.*
del /q /f “%ChromeDataDir%\*Cookies*.*”
ECHO      Clearing Chrome cache DONE

More Information:
https://community.spiceworks.com/topic/2018333-help-me-complete-batch-file-script-to-clear-google-chrome-cache-only
https://stackoverflow.com/questions/25210330/script-for-clearing-chrome-or-firefox-cache-on-windows

Product:
Planning Analytics 2.0.8
Microsoft Windows 2016 server

Problem:
What is the requirements for the windows service account to run TM1 servers?

Solution (from IBM web):

User accounts for running TM1 services on Windows

https://www.ibm.com/support/knowledgecenter/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/c_tm1serviceaccount_n701df.html

The account must have the following privileges on the local computer:

Act as part of the operating system

Bypass traverse checking

Increase quotas (Adjust memory quotas for a process)

Replace a process level token

Log on as a service

Have read and write privileges on the Windows Registry item

If you use “local system” you will not be able to use Kerberos, or have access to read csv files from external file shares.

https://www.ibm.com/support/knowledgecenter/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/c_integratedlogin_nc0007.html#IntegratedLogin_NC0007

In integrated login mode (security mode 3), TM1 authentication compares the user’s domain-qualified Microsoft Windows login name to the contents of the UniqueID element of the }ClientProperties cube.

If there is a match, the user is authenticated to TM1. If Active Directory groups have been imported into the TM1 Server, Active Directory group memberships are honored.

If no match is found, TM1 displays an error message stating that the client name does not exist. TM1 Server does not prompt for login information.

Users who want to access TM1 data in a server that is configured for integrated login must authenticate to Microsoft Windows first and then use TM1 clients to access the TM1 Server.

https://www.ibm.com/support/knowledgecenter/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/t_settingupintegratedloginmanually_nc0644.html

 

  1. Run ETLDAP and import the user and group information from your LDAP server, as described in Running ETLDAP. Or update the }ClientProperties cube with other TI scripts.
  2. Shut down the TM1 Server.
  3. Edit the following parameters in the tm1s.cfg file located in your TM1 Server data directory:
    • Set the IntegratedSecurityMode parameter to 3.
    • Set the SecurityPackageName parameter to the security protocol you use for integrated login.

    In the following example, the server is configured to use Kerberos.

    [TM1S]
    SecurityPackagename=Kerberos
    IntegratedSecurityMode=3
    Servername=myserver
    DatabaseDirectory=datafiles
  4. Save and close the tm1s.cfg file.
  5. Restart the TM1 Server.
  6. Optional: Configure the TM1 clients to use integrated login by setting the Use Integrated Login option in the associated user interface.

Follow the directions from IBM knowledge articles for most accurate information.

https://www.ibm.com/support/knowledgecenter/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/c_parametersinthetm1s.cfgfile_n1503fe.html

More Information:

Enabling Cognos single signon to use Kerberos authentication with constrained delegation

https://www.ibm.com/support/knowledgecenter/en/SSEP7J_11.0.0/com.ibm.swg.ba.cognos.inst_cr_winux.doc/t_inst_sso_active_drctry_constrained_del.html

You must configure the constrained delegation in the Active Directory Users and Computers administration tool. On the Delegation tab for all users (IISUser, CognosCMUser, and CognosATCUser), you must select Trust this user for delegation to specified services only and Use Kerberos only to use Kerberos with constrained delegation. Select Trust this user for delegation to specified services only and Use any authentication protocol if you are using the S4U Kerberos extension.

 

Product:
Planning Analytics 2.0.8  TM1_version=TM1-AW64-ML-RTM-11.0.8.37-0
Microsoft Windows 2016 server

Problem:
During installation of Planning Analytics on a new server, the server reboots.
Further investigation show that if you do not select to install “Performance Modeler” then the installation works. There are no errors in the Windows Event log for this issue.

Solution:
Remove McAfee virus software totally from server.

If you copy out the performance modeler msi file and only run installation of that you get this message from the anti-virus software.

You can create a cmd file with this content to run the installation;
msiexec /i “c:\temp\PerformanceModeler64.msi” /L*V “c:\temp\mypm.log” TARGETDIR=”c:\Program Files\pm” ALLUSERS=1

That will give a log file in folder c:\temp, that you can check for errors.

When you run new Planning Analytics Workspace installation on the same Windows server 2016, it will give this error if McAfee is installed.

The Start.ps1 file uses the file Debug-ContainerHost.ps1 to check for the program. The McAfee program need to be removed, not only stopped for the PAW installation to proceed.
if ($null -ne (Get-Process mcshield -ErrorAction Ignore) -Or (Get-WmiObject -class Win32_SystemDriver -Filter “DisplayName LIKE ‘%McAfee%'” | Where-Object -Property State -eq ‘Running’ | Measure-Object).Count -ne 0) ….

 

More Information:

https://www.ibm.com/support/knowledgecenter/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/c_paw_install_prereq.html

https://docs.docker.com/engine/security/antivirus/

Product:
Planning Analytics for Excel 2.0.8
Microsoft Excel 365 ProPlus version 1902 (Build 11328.20480 Click-to-Run)
Windows 10

Problem:
New install of PAX to client computer with Excel. After login, some areas is blank, and you can not select the dimensions elements you want.

Suggested Solution:
Inside your excel program go to options.
Change the [General -> User Interface Options] setting in the Excel options to ‘Optimize for Compatibility’
Exit excel and start it again.

More Information:
https://www.ibm.com/mysupport/s/question/0D550000061n93lCAA/planning-analytics-for-excel-options-window-is-completely-blank?language=en_US

Product:
Planning Analytics 2.0.6
Microsoft Windows 2012 server

Problem:
How make a subset of a dimension, where i want all elements that start with BSA* and some other letters, like BSB and BSC?

Suggested Solution:
In your prolog section of the TI process, use UNION, similar to this:

sSubset=’export’;
pDim13=’company’;

StringMDX = ‘ (UNION(
(UNION (
{UNION( { TM1FILTERBYPATTERN( {TM1FILTERBYLEVEL( {TM1SUBSETALL( [ ‘ | pDim13 | ‘ ] )}, 0)}, “BSA*” ) } ,
{ TM1FILTERBYPATTERN( {TM1FILTERBYLEVEL( {TM1SUBSETALL( [ ‘ | pDim13 | ‘ ] )}, 0)}, “BSB*” ) } )} ,
{UNION( { TM1FILTERBYPATTERN( {TM1FILTERBYLEVEL( {TM1SUBSETALL( [ ‘ | pDim13 | ‘ ] )}, 0)}, “BSC*” ) } ,
{ TM1FILTERBYPATTERN( {TM1FILTERBYLEVEL( {TM1SUBSETALL( [ ‘ | pDim13 | ‘ ] )}, 0)}, “BSD*” ) } )} )) ,
(UNION (
{UNION( { TM1FILTERBYPATTERN( {TM1FILTERBYLEVEL( {TM1SUBSETALL( [ ‘ | pDim13 | ‘ ] )}, 0)}, “BSE*” ) } ,
{ TM1FILTERBYPATTERN( {TM1FILTERBYLEVEL( {TM1SUBSETALL( [ ‘ | pDim13 | ‘ ] )}, 0)}, “BSF*” ) } )} ,
{UNION( { TM1FILTERBYPATTERN( {TM1FILTERBYLEVEL( {TM1SUBSETALL( [ ‘ | pDim13 | ‘ ] )}, 0)}, “BSH*” ) } ,
{ TM1FILTERBYPATTERN( {TM1FILTERBYLEVEL( {TM1SUBSETALL( [ ‘ | pDim13 | ‘ ] )}, 0)}, “BSJ*” ) } )} ))
)) ‘;

SubsetCreatebyMDX( sSubset ,StringMDX);

 

This can be solved in other ways, this is only a suggestion.

 

More Information:

http://www.wimgielis.com/tm1_mdxstatements_EN.htm

https://www.bihints.com/book/export/html/68

https://www.ibm.com/support/knowledgecenter/en/SS9RXT_10.2.2/com.ibm.swg.ba.cognos.tm1_ref.10.2.2.doc/c_tm1-specificmdxfunctions_n20311.html

Product:
Planning Analytics 2.0.6
Microsoft Windows 2016 server
Planning Analytics Administration Agent version 1.0.36.736

Problem:
When starting the PAA Agent in windows after change from local system to a windows service account, you get a error. The service account works on the other IBM Cognos TM1 services, only the IBM Planning Analytics Administration Agent that does not start.

Error msg in Windows event log can be:
The IBM Planning Analytics Administration Agent service terminated with the following service-specific error:
Incorrect function.

Solution:
Check that the Windows Service account is local administrator on the Planning Analytics server.
The PA Agent needs more local rights to read the files in folder D:\Program Files\ibm\cognos\tm1_64\paa_agent, than the other IBM Cognos TM1 service does.

You can find the message.log file here D:\Program Files\ibm\cognos\tm1_64\paa_agent\wlp\usr\servers\kate-agent\logs, that can contain more error messages.

The python code that can give some of the message is in folder; d:\Program Files\ibm\cognos\tm1_64\paa_agent\wlp\usr\servers\kate-agent\kateagent\scripts\status.py

More information:

https://www.ibm.com/support/knowledgecenter/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/c_install_paa_local_on_windows.html

Instructions to configure and start PAA Agent:

1. Open Windows “Services” desktop application
2. Stop “IBM Planning Analytics Administration Agent” service, if running
3. Navigate to <PA install directory>\paa_agent\wlp\usr\servers\kate-agent
4. Open the bootstrap.properties file in a text editor
5. Set the full path of directory containing TM1 databases data directories to SERVERS_DIR. Multiple paths must be separated by semicolon.
E.g. SERVERS_DIR=C:\tm1\samples\tm1\;C:\prod\servers\
6. Save and close the bootstrap.properties file
7. Start “IBM Planning Analytics Administration Agent” Windows service
8. PAA Agent is now ready to use