Cognos Analytics 11.1.7
Microsoft Windows 2019 Server

The selection of non-production environment is missing from the installation of CA11, why?

New Cognos BI version have that you set the production or non-production from inside the Cognos Connection portal.

After you have done the installation, go into the production environment – go to Manage – Licenses and select Production. Click Apply.

This will make the files in folder C:\Program Files\ibm\cognos\analytics\iso-swid to change names.

You have both a production and non-production file here, CA11 will switch the ending .sample to the file that is not used. It will also keep the file date, so you will not easy notice the switch.

The content of the file does not change, only a smart switch of the file name ending. The ILMT program will pick up this file to report on what type of installation you have.


More information:

What to know before IBM Audits Your IBM Cognos Analytics and Planning Analytics Licenses.

Planning Analytics 2.0.9
Cognos Controller FAP service 10.4.2
Microsoft Windows 2019 server

I want my tm1 developer be able to restart the Cognos Controller FAP service without login to the Windows server.

Suggested Solution:
Create two batch files (cmd) to run to start and stop of the FAP service.
Place the batch files in folder c:\scripts on the server where you have both Tm1 instance and FAP service installed.
Then create TI process to call the batch (cmd) files.

Enter below in notepad and save as STARTFAP.CMD

REM program to start fap service
REM print — to file
echo ———— >> “c:\Program Files\ibm\cognos\ccr_64\Server\FAP\fapstart.txt”
REM start the service
SC start “IBM Cognos FAP Service”
REM SC start “sdata”
REM print time to file
echo FAP STARTED >> “c:\Program Files\ibm\cognos\ccr_64\Server\FAP\fapstart.txt”
echo %date% %time% >> “c:\Program Files\ibm\cognos\ccr_64\Server\FAP\fapstart.txt”

Enter below in notepad and save as STOPFAP.CMD

REM program to stop fap service
REM print —- to file
echo ——— >> “c:\Program Files\ibm\cognos\ccr_64\Server\FAP\fapstart.txt”
REM stop the service
SC STOP “IBM Cognos FAP Service”
REM SC STOP “sdata”
REM print time to file
echo FAP STOPPED >> “c:\Program Files\ibm\cognos\ccr_64\Server\FAP\fapstart.txt”
echo %date% %time% >> “c:\Program Files\ibm\cognos\ccr_64\Server\FAP\fapstart.txt”

Test the files by run them from a administrator command prompt. Check that the log file fapstart.txt is created.

Set the “IBM Cognos FAP service” to Manual.
Start TM1 architect and create a new TI process, enter below text, and save as FAPSTOP

Then create other TI process, enter below text, and save as FAPSTART

Ensure you use correct ‘ or ” at the difference places.

If you share your FAP folder as FAP$ , on the windows server, to the TM1 developer group, then they can check both the error.log file and your fapstart.txt log file.

More information:

Cognos Controller 10.3.x
Microsoft Windows 2012 server

After restore of a backup of a database, when you run the upgrade script in DBCONV you get a error message:

Running DB step: 882 …. Cannot create more than one clustered index on table ‘xdbtrickle’. Drop the existing clustered index ‘idx_xdbtrickle_vat1’ before creating another


Ask the DBA to drop the two index. And then run the upgrade again.

After the DBA have restored a backup of the Cognos Controller database, you need to go to the controller server, and inside Cognos Controller Configuration add the new database (if it not already exist). Fill in the fields as appropriate. Data source is the SQL host (server).

Click on the green arrow to go to the database conversion.

Click on CONNECT and then on UPGRADE.

When done, and no errors, click on CLOSE.

Then you should in Controller Configuration go to Report Server tab and click on the CHECK icon, to update the data sources in Cognos BI.

The sql commands that give issues are:




More information:

Currently Supported Versions of Controller (incl. Interim Fixes):

Updater Kit Build CCR Version DB Version Comment
10.4.2000.1063 10.4.2000.292 10.4.2 IF7 1010 Generally available (FixCentral)
10.4.2000.1018 10.4.2000.270 10.4.2 IF3 1010
10.4.2000.1013 10.4.2000.267 10.4.2 IF2 1010
10.4.2000.1002 10.4.2000.259 10.4.2 IF1GA 1010 Generally available (FixCentral)
10.4.2000.185 10.4.2000.252 10.4.2 RTM 1010 Available via Passport Adv. (full install)

See more at IBM web site.

Cognos Controller FAP service 10.4.2
Microsoft Windows 2019 server

How do i know if the FAP service stopped working, even do the windows “IBM Cognos FAP Service” is running?

Suggested solution:
Ask the IT department monitor team (splunk) to collect the log file from the FAP service on the TM1 server.
You find the file error.log in folder D:\Program Files\ibm\cognos\ccr_64\Server\FAP

Let there tool scan the file for the keyword ERROR, and if that is found send a e-mail alert to the TM1 people. Next step would be to check the TM1server.log file for more clues. Then they can stop the FAP service and restart it. Also recommended to do a FAP Initial publish at this time.

If the stop have been long, they may need to also do this;

There are 3 main components for FAP:

  1. Microsoft SQL Server for the Controller machine
  2. FAP TM1 Server on the TM1 machine
  3. FAP Service Software on the TM1 machine

If any of these machines needs to be rebooted or taken offline for any reason – the order in which the FAP related services is important.  If either TM1 server or database server is shutdown or rebooted – the FAP service on the TM1 server must be restarted.  The order is important – the FAP Service for the Controller server must be started last.

If the ram memory on the TM1 server is to low – you can see this in the error.log file

| ERROR [common.persistence.retry.RetryInterceptor] [pool-2-thread-1], Trial 1 failed for method refreshMdxHierarchy
Caused by: Could not create stub TI process: refreshMdxHierarchyProcess….

If the network make FAP service loose contact with the SQL server – you can see this in the error.log file

| ERROR [fap.service.schedule.Scheduler] [schedulerThread], Something severe has happened…..

More information:

Cognos Controller Web 10.4.2
Microsoft Windows 2019 server

User browse to Controller web and get a message

Server is not reachable or still initializing, please refresh the page in a few seconds

Possible Solution:

Depending on the URL you enter in your Internet Explorer you will succeed or not.

This give above error


If you enter the FQDN like this it will work!/Login

The error can also be that you are to fast, the controller web will need some time to start up.

More information:


Cognos Controller Web 10.4.2

Microsoft Windows 2019 Server

When user browse to Controller Web on URL they see a blank page.

Inside Internet Options for IE change the value for Compatibility View Settings.

Uncheck both, so this is not used.

Close and then test again.
Controller Web may need in Internet Explorer to Deselect the “Display intranet sites in Compatibility View”.

In some cases the controller web windows server need to be removed from the Internet Options security local intranet zone;

Go in there and remove the servers listed under sites.

More information:



Cognos Controller Web 10.4.2
Microsoft Windows 2019 server

After login to database in Controller Web you get a error.


The contents of the node operation “append” could not be parsed.


org.dom4j.DocumentException : Error on line 3 of document : Open quote is expected for attribute “name” associated with an element type “param”.

Possible Solution:
The ” is in the wrong format in the file variables_CCRWeb.xml

Start Notepad++ as administrator

Open D:\Program Files\ibm\cognos\analytics\templates\ps\portal\variables_CCRWeb.xml

Change to

<CRNenv c_cmd=”://!/CamLogin”>
<param name=”_passport”/>

Save and restart the controller web services.

More information:

Cognos Controller Web 10.4.2
Microsoft Windows 2019 server

At a new installation when browse to the controller web, you get a error after you have logged in.

Error Message:

Server Error in ‘/ibmcognos’ Application.

A potentially dangerous Request.Path value was detected from the client (&).
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: A potentially dangerous Request.Path value was detected from the client (&).

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[HttpException (0x80004005): A potentially dangerous Request.Path value was detected from the client (&).]
System.Web.HttpRequest.ValidateInputIfRequiredByConfig() +11986128
System.Web.PipelineStepManager.ValidateHelper(HttpContext context) +52

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.7.3770.0

Possible solution:
Some of the configuration files contain wrong characters. The web server does not like to get the & sign in the URL that is sent in the request between CA11 and CONTROLLER WEB. You get same error in IE or Chrome web browser.
In this case the file had some / replaced with & characters

Ensure that the lines point correct


should be


Open D:\Program Files\ibm\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\ in notepad++ to edit.

Check also files like D:\Program Files\ibm\cognos\analytics\templates\ps\portal\variables_CCRWeb.xml

More information:

Cognos Analytics 11.1.7
Product_version=11.1 R7 (LTS)
Microsoft Windows 2019 server

When starting the Cognos® LifeCycle Manager (LCM) on the same server as CA11 is installed, they use the same port 9300.

Suggested Solution:

Start notepad++ as administrator
Change port on LCM by open D:\Program Files\ibm\cognos\lcm\wlp\usr\servers\lcm\server.xml in notepad++

Change the row <httpEndpoint host=”*” httpPort=”9305″ httpsPort=”-1″ id=”defaultHttpEndpoint”/> to use 9305 instead of 9300
Save the file.
Start a CMD as administrator.
Go to folder D:\Program Files\ibm\cognos\lcm
Run lcm_start.bat to start the service

You need to update the C:\ProgramData\Microsoft\Windows\Start Menu\Programs\IBM Cognos LCM\LCM URI internet shortcut to reflect the change of port

Then after that it should work to start and use it

More information:

Cognos Controller 10.4.2
Microsoft Windows 2016 server

How install FAP client on Citrix server for several different environments?

First you must have SQL client installed on the server, as the FAP client talks direct with the SQL database that have the Cognos Controller database and the specific FAP database.
Download sqlncli64.msi and install it.
Then go to your Cognos Controller server where you have installed FAP,
Copy following files from folder C:\Program Files\ibm\cognos\ccr_64\webcontent\ccr

Place this files in a separate folder on the citrix server like c:\ibm\fap.

Right-click on FAPClient.exe and create a shortcut to the public desktop for the users.
To be able to pre-populate the login, so the user do not need to write server name every time.

You update the FAPClient.exe.config file with the default values all user should get.

Best is if you copy the FAPClient.exe to a duplicate file called FAPClientQ.exe and then do the same with file FAPclient.exe.config file so you also have a FAPClientQ.exe.config file.
Repeate so you have a set for TEST called FAPClientT.exe and FAPClientT.exe.config, like this:

Open the FAPClientQ.exe.config file in NOTEPAD++ and add the lines for your QAS system database server like:

<setting name=”Server” serializeAs=”String”>
<setting name=”Database” serializeAs=”String”>
<setting name=”User” serializeAs=”String”>

Save the file, and then edit the FAPClientT.exe.config file with the values to your TEST system.

Edit the FAPClient.exe.config with the values for your PRODUCTION system.

When a user start FAPClientQ.exe program, the values in the corresponding config file is used, and the user only have to enter the password to get access to the FAP program.

Create 3 different shortcuts to the .exe files, and present to the user in the Citrix portal.

More information:

The values is then saved in the users windows profile in a folder similar to this C:\Users\%user%\AppData\Local\IBM_Corp\FAPClient.exe_Url_kyxu0h5bacedq1foqhff0niw3305yy1o\10.4.2000.145\user.config