Product:
Planning Analytics 2.0.5
Planning Analytics Workspace version 35
Linux Red Hat

Issue:
After setup of HTTPS to PAW you can not surf to the paw webpage.
If you check the pa-gateway log files in folder /ibm/paw/log/pa-gateway/ you see a error like this
AH01903: Failed to configure CA certificate chain!
in the pa-proxy-error.log file.

Solution:
Go to the /ibm/paw/config folder and check the file rights
ls -l
drwx—— dockeruser dockeruser 8774 Sep 26 11:03 pa-workspace.pem
if above will give that only the user dockeruser can read the certificate file, and therefor can not Apache read the file and include it in the upstart.
You need to ensure that the group docker can read the files.
To change owner and group of the file enter:
chown dockeruser:docker pa-workspace.pem
To change read rights to the file enter:
chmod 755 pa-workspace.pem
https://ss64.com/bash/chmod.html
https://ss64.com/bash/chown.html

Stop PAW with command in /ibm/paw/scripts folder;
./paw.sh stop
Start paw with command
./paw.sh

Now it should work. (you need to change path and users to match your environment.)

Troubleshoot:
In PUTTY you can write this BASH commands to check the PAW environment.
To check what docker containers that is running enter:
docker ps
if the first one say pa-gateway is restarting, this mean that the Apache server is not up and the pa-gateway can not load.
To go into the pa-gateway container enter:
docker exec -i -t pa-gateway /bin/bash
To read the Apache log enter:
more /var/log/apache2/error.log
Enter exit to return to Linux:
exit
To move to config folder enter:
cd /ibm/paw/config
To check content of paw.env file enter:
more paw.env
To edit paw.env file enter:
nano -w paw.env
Check that below rows are inside the paw.env file, this activate the https:
export EnableSSL=true
export ServerName=paw-server-name.domain.com
To save the changes in NANO enter:
ctrl+o
To exit NANO text editor enter:
ctrl+x

 

Sometimes a container is damage, then you can try to recreate it as below:

Stop the PAW containers with command:
./paw.sh stop
To erase pa-gateway container enter:
docker rm pa-gateway
To start paw and recreate containers missing enter:
./paw.sh

https://docs.docker.com/engine/reference/commandline/rm/

How setup HTTPS with PAW:
https://www.ibm.com/support/knowledgecenter/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/t_paw_enable_ssl.html

Product:
Planning Analytics 2.0.5 TM1 Perspective version 11.0.5.79-0
Microsoft Windows 2016 terminal server
TM1 package connector version 10.2.6100.8-0

Issue:
When you start TM1 Perspective you get a error, if TM1 Package Connector is installed on the same computer. If you remove TM1 Package connector – then TM1 perspective works fine.

Error message:
Microsoft Excel
Missing Library c:\program files\ibm\cognos\tm1_perspective\bin\gsk8ssl.dll
C:\program files\ibm\cognos\tm1_perspective\bin\gsk8km.dll

Suggested solution:
After install of TM1 Perspective, copy the gsk8*.dll files from the c:\program files\ibm\cognos\tm1_perspective\bin folder to the package connector folder c:\program files(x86)\ibm\cognos\c10\bin folder. Overwrite the existing files.

Test to start TM1 perspective again.

If you use a older TM1 Package Connector version, then above error is also gone.

Product:
Planning Analytics 2.0.5
Planning Analytics for Office
Microsoft Windows 2016 server

Problem:
When you connect to PAW server from PAX inside Excel you get a error.

Error message:
System.Net.WebException: Unable to connect to the remote server —> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.200.10:8080
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
— End of inner exception stack trace —
at System.Net.HttpWebRequest.GetResponse()
at Cognos.Office.Reporting.Common.ImageBalloon.ShowAnimation()

Possible solution:
That a proxy server is setup inside IE – Internet options that is preventing the communication to happen.

Go to Control panel on your laptop
Click on Internet Options
Click Connections tab
Click LAN settings button
Unmark Proxy server
Click OK and test again.

More information:
https://www.exploringtm1.com/how-to-install-planning-analytics-for-excel-pax/
https://www.ibm.com/support/knowledgecenter/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/t_tm1_inst_sso_pax.html

Setup of SSL at TM1WEB
https://www.ibm.com/support/knowledgecenter/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/t_pa_use_ibmkeymgmt.html

Product:
Cognos Enterprise Planning 10.2.1 PLANSVR=10.2.1000.1-0
Microsoft Windows 2016 Server

Problem:
How move analyst folders from PROD to DEV server?

Solution:
Locate where the files are on the server, normally in the same file share as the filesys.ini file.
Inside Analyst you find the path to filesys.ini from menu Tools – Options, read Active Filesys.ini file value.
Inside Analyst you find the path to your data from menu File – Administration – Maintain Libraries and Users, note down the path that is listed in this dialog.
Take a backup of the files in the BIN folder, that is mostly these files
Filesys.ini
LIBS.BAK
LIBS.TAB
PADLOCKS.TAB
UGR.BAK
UGR.TAB

From PROD copy the above files to DEV servers file share.
Rename folder containing any old planning analyst data files under folder \programs\ on the DEV server.
Copy all your planning data folders and files from PROD servers \\servername\planning$\programs\adaytum\… to your DEV server.
The path can be different in your setup.

Copy also the Locks.log and Logins.log files from the PROD to the DEV server in folder \\servername\planning$\bin\Locks.

On the DEV server open the filesys.ini file in NOTEPAD.
Edit the path to TAB and log files to match the new server.
change Libs=\\prodservername\planning$\bin\LIBS.TAB to Libs=\\devservername\planning$\bin\LIBS.TAB
change Locks=\\prodservername\planning$\bin\wct\..\Locks\Locks.log to Libs=\\devservername\planning$\bin\wct\..\Locks\Locks.log
change UGR=\\prodservername\planning$\bin\UGR.TAB to Libs=\\devservername\planning$\bin\UGR.TAB
Repeat for the top five lines to update.
Save your updated FILESYS.INI file on the DEV server.

Start Analyst against the DEV server and go into File – Administration – Maintain Libraries and Users dialog. Right click and select Change Library Path…
In dialog Replace Path Component enter below values:
Find String: \\prodservername\planning$
Replace with String: \\devservername\planning$
Click on Replace.

This will update the path to the data files in the LIBS.TAB file.
Click OK and exit Analyst.

Ask a different user to test Analyst in your DEV(test) environment to see that it worked.

User, Groups and Roles are stored in the UGR.TAB file.

In the Locks folder on the servers file share, you can see a USR00000.LOG file for each Planning Analyst user who have logged in.

More Information:
http://www-01.ibm.com/support/docview.wss?uid=swg21982904
ftp://public.dhe.ibm.com/software/dw/dm/cognos/upgrade_and_migration/performance_management/migrating_analyst_to_new_environments.pdf

So, in order for users to see the expected set of libraries in Analyst, the Planning Store defined in Cognos Configuration needs to contain the correct filesys.ini path (this Planning Store entry can be viewed or updated via CAC, at: Tools>Update FileSys.Ini options); And the filesys.ini defined in Planning Store/CAC needs to point to the correct LIBS.TAB file, which in turn needs to contain the correct library location information.

Changes to library paths, and the adding or removal of a library from Analyst, are made in the ‘File’>’Maintain Libraries and Users’ dialog in Analyst, which writes these changes to the LIBS.TAB file at the location indicated in filesys.ini. Use of the ‘File’>’Maintain Libraries and Users’ dialog is the only supported way to modify LIBS.TAB.

Product:
Cognos Planning 10.2.1 PLANADMIN_version=PLANADMIN-AW32-ML-RTM-10.2.1000.1-0
Microsoft Windows 2016
Microsoft SQL 2016 server

Issue:
Can not start Cognos Planning client programs on new computer where the new Client software is installed for Cognos Planning.

Download cognos planning from here:
http://www-01.ibm.com/support/docview.wss?uid=swg24043953

Error message:

A fatal error has occured in the startup section of the application.

The application will be terminated.

Please report the following information:
Section: Message Init
Could not create or read file:  c:\program files (x86)\ibm\cognos\c10\bin\Language\English\MESSAGES.AMC

ep1

ep2

Solution:
The user that start the planning programs first time, they need to have write access to the folder where the program is installed. Because the program will create a file called MESSAGES.AMC.

On the client computer go to the folder c:\program files (x86)\ibm\cognos\c10 and right click.
Select Properties.
Select Security tab.
Select Users in list and click Edit.
Select Users and click in Modify at the Allow column.
Click OK.
Click OK.

This should give all users on that computer write access to the folder C10, try to start your Cognos Configuration or Cognos 10 Planning Analyst program again.

More info:
http://www-01.ibm.com/support/docview.wss?uid=swg21635667

Product:

Cognos Planning 10.2

Windows 2012 server

Issue:

How install the new Cognos planning on windows server?

Some help:

Use of this information should help you get it right, ensure this things are done before you test the installation.

To integrate with Cognos BI try this  tips from ”How can I install IBM Cognos Planning in the same environment as 64-bit IBM Cognos Business Intelligence”

http://www-01.ibm.com/support/docview.wss?uid=swg21501838

Error when start Planning Analyst and other tools ”cannot find files”
Ensure to do this:

renamed adminbifs.amf to adminbif.AMF
renamed adminodbc.AMF to adminodb.AMF
http://www-01.ibm.com/support/docview.wss?uid=swg21635667

Windows supports long file names up to 255 characters in length. Windows also generates an MS-DOS compatible short file name in 8.3 format to allow MS-DOS based or 16-bit windows based programs to access these files. When the 8.3 setting is enabled only short file names are generated. Therefore the long file name of adminbifs.AMF is shortened to adminbif.AMF and adminodbc.AMF is shortened to adminodb.AMF and this causes the error on startup as the file cannot be located as it does not exist under that name and Analyst is a 32-bit program and works off the long file name only.
Error when starting Planning Analyst of type ”cannot connect libraries”
Ensure to do this:

1. Launch MSCONFIG by from the Run menu.

2. Click on the Tools tab. Scroll down till you find “Disable UAC” . Click on that line.
3. Press the Launch button.
4. A CMD window will open. When the command is done, you can close the window.
5. Close MSCONFIG. You need to reboot the computer for changes to apply.

OR

Alternate Solution:
1. Give the everyone group full control to the folder where the libraries are located.

OR
Alternate Solution: If User Account Control resolution above does not resolve issue:
1. Right-click the Analyst shortcut
2. Select Properties > Compatibility tab
3. Check the box: Run this Program as Administrator
4. Now open Analyst as the user who is receiving the error.

http://www-01.ibm.com/support/docview.wss?uid=swg21380414

To have access to the folders on the SQL server you need to do this:
Install the SQL Server Client tools (if this has not already been done).

NB For SQL Server 2005 you need to have the full SQL Client installed (comes with SQL Express) as the Native Client does not install all of the required .dll files.
For SQL Server 2008 full client tools required.

Once the SQL Server Client tools are installed, ensure that the Contributor user account used to connect to SQL Server has EXEC permissions to the following Extended Stored Procedures in the Masters Database:

xp_availablemedia
xp_subdirs
http://www-01.ibm.com/support/docview.wss?uid=swg21343839
Contributor Datastore server connection check Trusted Connection instead of login with an account

Depending on the setup you should use Trusted or SQL account login. Try the other if you have issues like “Subscript out of range”
http://www-01.ibm.com/support/docview.wss?uid=swg21986012

There are more things to configure — search google.com if you get issues.

http://www-01.ibm.com/support/docview.wss?uid=swg21991365&myns=swgimgmt&mynp=OCSSPN2D&mync=R&cm_sp=swgimgmt-_-OCSSPN2D-_-R

https://www.ibm.com/support/knowledgecenter/SSPN2D_10.2.0/com.ibm.swg.ba.cognos.cp_inst_cr_winux.10.2.0.doc/c_installingcognos8planningwithcognos8businessintelligence.html

Product:

Cognos Planning 10.1.1

Cognos Insight

Windows 2008 R2 server

Windows 7 client

 

Problem:

How install Cognos Contributor client or Cognos Insight with a Powershell script ?

 

Script to save in notepad as a file named installrcp.ps1:

#MSI Configuration

#Variables

$computername = Get-Content ‘\\servername.domain.com\cognos102\response\plan\plan_contributor_client\computerTest.txt’

$sourcefile = “\\servername.domain.com\cognos102\response\plan\plan_contributor_client\*”

$para0= ” /i”

$para1= ” ALLUSER=1″

$para2= ‘ TARGETDIR=”c:\program files (x86)\ibm” ‘

$para3= ” NOUPDATE=Yes”

$para4= ” /qn /passive”

#

#This section will copy the software to computer in list

#

foreach ($computer in $computername)

{

$destinationFolder = “\\$computer\C$\download\cognos”

#This section will copy the $sourcefile to the $destinationfolder. If the Folder does not exist it will create it.

if (!(Test-Path -path $destinationFolder))

{

New-Item $destinationFolder -Type Directory

}

Copy-Item -Path $sourcefile -Destination $destinationFolder

}

#

#This section will install the software

#

$currentLocation = “c:\download\cognos\”

$msi = @(‘contributor.msi’, ‘cognosrcp.msi’)

foreach ($msifile in $msi)

{

##

## write-host is for debug to show result of variabled in powershell-ise

## write-host “$env:systemroot\system32\msiexec.exe” -ArgumentList $para0, $msifile , $para1, $para2, $para3 , $para4 -Wait -WorkingDirectory $CurrentLocation

 

## call the msiexec.exe with paratmeters and starts

##

Start-Process -FilePath “$env:systemroot\system32\msiexec.exe” -ArgumentList $para0, $msifile , $para1, $para2, $para3 , $para4 -Wait -WorkingDirectory $CurrentLocation

}

 

 

Solution:

Text files save as PS1 will be run and executed by the Power Shell engine in Windows OS.

 

To prepare above, you need to create a file share, \\servername.domain.com\cognos102\response\plan\plan_contributor_client

where you place the msi files to install and a text file;

contributor.msi

cognosrcp.msi

computertest.txt

 

The text file computertest.txt should contain the names of the workstations where you want to install the software.

 

The PS1 file should be on the share, and started from the client computer where you want to install.

 

In the script the variables are set in the beginning:

$computername = Get-Content ‘\\servername.domain.com\cognos102\response\plan\plan_contributor_client\computerTest.txt’

$sourcefile = “\\servername.domain.com\cognos102\response\plan\plan_contributor_client\*”

You need to change servername.domain to the path to your file share for this installation.

 

 

“\\servername.domain.com\cognos102\response\plan\plan_contributor_client\*”

The * at the end of the source file path means it will copy all files in this folder locally.

 

$para0= ” /i”

$para1= ” ALLUSER=1″

$para2= ‘ TARGETDIR=”c:\program files (x86)\ibm” ‘

$para3= ” NOUPDATE=Yes”

$para4= ” /qn /passive”

The parameters are for the installation of the MSI;

/i is to tell it to install

ALLUSER=1 is to make the program available to all users on the PC not only the one installing it. This mean it will write values to other paths in registry can CURRENT_USER.

TARGETDIR= is the path to where the software will be install, program files is better than in the windows user profile folder ( c:\user\%username%\AppData\Roaming\IBM\Cognos Insight)

NOUPDATE=Yes will prevent the client software from downloading and update itself when there is a new version of the client on the Cognos Server.

$para4= ” /qn /passive”

Will not show any prompts or error dialogs during the installation, only a progress bar.

 

foreach ($computer in $computername)

This is a loop function – for each item in the variable list, the steps in the parentheses below are done. Foreach take all items in the list, it does not do any conditional testing.

 

$destinationFolder = “\\$computer\C$\download\cognos”

This give the variable $destinationFolder the value in ” ” – in this case the contain of variable $computer and the path.

if (!(Test-Path -path $destinationFolder))

{

New-Item $destinationFolder -Type Directory

Above will check if path exist, if not it will create the folders.

 

Copy-Item -Path $sourcefile -Destination $destinationFolder

This will copy all files from $sourcefile folder to the $destinationfolder catalog.

 

$currentLocation = “c:\download\cognos\”

This will set variable where the MSI files to install are.

 

$msi = @(‘contributor.msi’, ‘cognosrcp.msi’)

Here you list the msi files to install, you can add more like cognosinsight.msi or performancemodeler.msi ( this files are found in folder \ibm\cognos\tm1_64\webapps\pmpsvc\rcp_installs\ on the TM1 server)

 

foreach ($msifile in $msi)

Will process the code block below for each file in the list.

 

Start-Process -FilePath “$env:systemroot\system32\msiexec.exe” -ArgumentList $para0, $msifile , $para1, $para2, $para3 , $para4 -Wait -WorkingDirectory $CurrentLocation

Start-process will call the EXE file and start it with the parameters added ( $para1) and so one. The -workingdirectory is where they will be run, so the $currentlocation should be the folder where the MSI files are stored on the local workstation.

Parameters are separated with comma, and can be any number that the exe file supports.

In our case the second parameter is the name of the MSI file to install, so all parameters after the $smifile parameter, are parameters that is for the MSI file.

 

Hopefully can you improve this script to make it work for your organization.

A other way to run the install in power shell could be with this command

Invoke-Command -ComputerName $computer -ScriptBlock { & cmd /c “msiexec.exe /i c:\download\cognos\cognosrcp.msi” /qn ADVANCED_OPTIONS=1 CHANNEL=100}

A way of populate the variable with current location would be this command

$CurrentLocation = Split-Path -Parent $MyInvocation.MyCommand.Path;

A other way to run the install without parameters more than msi file name is command

Start-Process -FilePath “$env:systemroot\system32\msiexec.exe” -ArgumentList “/i `”$msifile`” /qn /passive” -Wait -WorkingDirectory $CurrentLocation

 

To debug the variables, you can show them in power shell editor by remove remark for this line

## write-host is for debug to show result of variable in powershell-ise

write-host “$env:systemroot\system32\msiexec.exe” -ArgumentList $para0, $msifile , $para1, $para2, $para3 , $para4 -Wait -WorkingDirectory $CurrentLocation

write-host is command to display text and variables on screen.

power shell can be case sensitive in the commands, you need to pay attention to the small caps.

 

More Information

http://msdn.microsoft.com/en-us/library/aa372024%28v=vs.85%29.aspx

http://msdn.microsoft.com/en-us/library/aa367559%28v=vs.85%29.aspx

Product:
Cognos Planning 10.1.1
Windows 2008 R2 server
Oracle database

Problem:
You can not create new Cognos Planning Applications from Cognos Administration Consolde (CAC) and get an error about the password.

{1F3E2C63-11E3-4091-917B-537CFAF5D155} 7 2014-08-18 18:49:20.449 UTC +120 EAdminUI_10 10.1.4074.0 MTSEAdminDB MTSCreateAndPopulateApplication 140 Oracle Automation 440 Unable to execute statement. 28003 ORA-28003: password verification for the specified password failed~ORA-20009: Password must contain at least one digit, one character~~~~~The SQL was:~~CREATE USER go_expenses_contributor IDENTIFIED BY PASSWORD DEFAULT TABLESPACE USERS TEMPORARY TABLESPACE TEMP QUOTA UNLIMITED ON USERS QUOTA UNLIMITED ON USERS QUOTA UNLIMITED ON USERS~~~~The Connect String was:~~Provider=OraOLEDB.Oracle;Data Source=servername.COM;User ID=PLANADM;Password=*********;~~~~SQL execution error, ORA-28003: password verification for the specified password failed~ORA-20009: Password must contain at least one digit, one character~

The issue is that the Oracle Database DBA have applied a strong password policy.
Possible Solution:
Change the default password used by Cognos Planning during creation of the Planning application schema.
Go to the Cognos Planning Admin server. Open the file C:\Program Files (x86)\ibm\cognos\c10\bin\ epEAdminORA8Resources.xml in notepad.
Change the row <![CDATA[CREATE USER %1 IDENTIFIED BY PASSWORD
DEFAULT TABLESPACE %4
TEMPORARY TABLESPACE %5
To a new row with a new password that contain a combination of a-z and numbers (0-9)
<![CDATA[CREATE USER %1 IDENTIFIED BY donaldduck747

Save the file. The new default password is now donaldduck747.
Log in to CAC again and test again.

Product:
Cognos Planning 10.1.1
Windows 2008 R2 server
Oracle database

Problem:
You get an error message when you try to add an existing application to the Planning store from inside Cognos Planning Administrator Console.
And the Cognos 10 Planning service is shut down on the Planning Admin Server. You need to restart the Windows Cognos 10 Planning service to continue to work in CAC.
Error message:
An error occurred during the in-place upgrade of your Cognos Planning Application.
Please see the Cognos Planning error log for details on the error.
In the Planningerrorlog.csv file (on the Cognos planning server) you will find;
{B581E2FC-7A35-439C-87D4-FE9AD820842D} 2 2014-08-18 10:44:27.256 UTC +120 AppModelAdmin_10 10.1.4074.0 Admin ApplicationStateWriteDevelopmentDefinitionUsingConnection 240 Microsoft Cursor Engine -2147217864 Unable to update the recordset with SQL of: SELECT definition, definitiondt, appstateguid ~~FROM PSC_ADMIN.applicationstate ~~WHERE appstateguid='{520980BF-780D-46E3-9542-AA695B383343}’~~~~The BLOB with 30418 characters was being written to field ‘PSC_ADMIN.applicationstate.definition’.~~~~Row cannot be located for updating. Some values may have been changed since it was last read.
Other errors you can get as a follow up error are;
{04E4AF77-106D-4829-9129-6C9E4FE34EB7} 1 2014-08-19 08:45:17.655 UTC +120 epsTransport 10.1.4074.0 default OSStub.cpp invokeRemoteMethod 180 epsTransport::default::OSStub.cpp::invokeRemoteMethod::180 -2147467259 general exception in try block
{8BD66C73-3272-4073-A8F5-AA5953A4EB70} 5 2014-08-18 19:32:21.256 UTC +120 UpgradeEng_10 10.1.4074.0 Upgrader InPlaceApplicationUpgrade 110 DebugTools_10 -2147417848 Unable to collect error information from underlying component
{459D64CA-9D0D-46F7-846F-E89B5C9AA5C4} 2 2014-08-19 08:37:55.472 UTC +120 ModelHelper_10 10.1.4074.0 Helper UnPackModel 190 ACE2_10.Model -2147352567 Unable to set the EnvironmentID on the Model, this may be because the J Server is not registered.~~~~Unknown error
Possible solution:
The Oracle driver is not correct installed on the Cognos Planning server.
It can be missing components, like Oracle Data Access Components, in the Oracle client install.
Stop the Cognos Planning and Cognos BI services.
Uninstall the Oracle driver, and manually install a new Oracle driver.
Open Cognos Configuration, save and start the Cognos services again.
Test if you can link to existing application again.
In some cases you may need to erase the fields for the PAD connection inside the Cognos planning application database before you can attach the Application to the pad again.
Open Oracle SQL Developer, log in as a super user account for Cognos Planning, and expand you planning application schema ( for example GO_CAPEX_CONTRIBUTOR).
Open the tables and open the data for ADMINOPTION table.
Clear the optionvalue for PAD_NAME, PAD_GUID and PAD_NAMESPACE.
Commit and exit SQL developer.
Run the test again in Contributor Administration Console (CAC).

Product:

Cognos Planning 10.1.1

Windows 2008 R2 Server

Oracle Database

 

Symptom:

Have setup new servers, and try to from inside Cognos Planning Contributor Administration Console (CAC) add new JOB SERVERS to your job server cluster, you get a error.

 

Error message:

Errors occurred while trying to communicate with each of the following

servers:   xxxxx

 

Communication failure could result from:

-The server is not running

-Planning is not installed on the server

-The servers firewall is blocking requests

xxxxx

 

Error in planningerrorlog files:

{4904905A-9BAF-4B99-B054-E41891C9E36C} 2 2014-05-08 19:33:44.433 UTC +120 EAdminDB_10 10.1.4074.0 JobServer GetEnabledAndNameLocal 100 Factory_10 70 Unable to create the object with ProgID ‘epPlanningService_10.JobExecManager’ (request was for ‘epPlanningService_%v.JobExecManager’)~~~~Permission denied domain\serviceaccount domain\servername domain\serviceaccount domain\servername  1744 5020

 

Error in windows event log:

Log Name: System

Source: Microsoft-Windows-DistributedCOM

Date: 5/8/2014 6:46:16 PM

Event ID: 10016

Task Category: None

Level: Error

Keywords: Classic

User: domain\serviceaccount

Computer: servername

Description:

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

{7B59D7CC-3FD8-41A4-9F2A-40D2D6B5590A}

and APPID

{324E655C-61EF-4500-85D1-2791358B531E}

to the user domain\serviceaccount SID (S-1-5-21-3598516276-3377520961-430964465-92766) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

Event Xml:

<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”>;

<System>

<Provider Name=”Microsoft-Windows-DistributedCOM” Guid=”{1B562E86-B7AA-4131-BADC-B6F3A001407E}” EventSourceName=”DCOM” />

<EventID Qualifiers=”49152″>10016</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime=”2014-05-08T16:46:16.000000000Z” />

<EventRecordID>14320</EventRecordID>

<Correlation />

<Execution ProcessID=”0″ ThreadID=”0″ />

<Channel>System</Channel>

<Computer>servername</Computer>

<Security UserID=”S-1-5-21-3598516276-3377520961-430964465-92766″ />

</System>

<EventData>

<Data Name=”param1″>machine-default</Data>

<Data Name=”param2″>Local</Data>

<Data Name=”param3″>Activation</Data>

<Data Name=”param4″>{7B59D7CC-3FD8-41A4-9F2A-40D2D6B5590A}</Data>

<Data Name=”param5″>{324E655C-61EF-4500-85D1-2791358B531E}</Data>

<Data Name=”param6″>domain</Data>

<Data Name=”param7″>serviceaccount</Data>

<Data Name=”param8″>S-1-5-21-3598516276-3377520961-430964465-92766</Data>

<Data Name=”param9″>LocalHost (Using LRPC)</Data>

</EventData>

</Event>

Solution:

The service account set to run the IBM Cognos Planning service on the Microsoft Windows 2008 Server is not set to be local admin on the server.

Go to Manage – Configuration – Local user and groups – Groups

Click on Administrators

Click ADD to add the windows service account to this group on your Planning server.

Save and restart the Cognos Planning servers.

Then you can test again.

 

You can also test this with change back to local system to run the Cognos Planning service, if it works then to add as job server then it is the rights for the windows service account that is the case.