Planning Analytics 2.0.9.x

Microsoft Windows 2012 server

When login with TM1 Architect you get a DNS error or a blank page.
The TM1 instance is setup with CAM security together with Cognos Analytics.

It works to login with TM1 Architect from another laptop computer.

Possible Solution:

The Internet Options for the user of TM1 Architect does not have the URL used in the TM1S.CFG file as trusted zone.

Check the TM1S.CFG file for the URL at line:


Test above URL in a web browser (internet explorer) from the computer where you have issues, do you get same error?

Go to Internet Options from the windows control panel.

Select security tab.

Select trusted sites.

Click Sites button.

Enter the from ClientCAMURI line and click Add button.

Restart TM1 Architect and does it work now to login to a TM1 instance?

The settings in Internet Options is for each person on the computer, so if a different person use the same computer or server, he or she need to add the URL to there trusted sites in internet options.

Recommendation is also to have Security level to Medium-low to make it work.

Other solution could be that the DNS server did not know the TM1 server name. Then you can try the IP address instead in the ClientCAMURI line. Does the two computers use the same DNS server?  Or you can clear the dns cache with command:

ipconfig /flushdns

Purges the DNS Resolver cache.

More Information:


Planning Analytics Workspace 74
Microsoft Windows 2019 server

To install PAW74 or later on Windows 2019 server, you need to first install the docker runtime.


From a workstation with internet connection.
Create a folder like c:\install\docker

Go to the folder in powershell as administrator

Enter this command to get the installation script

Invoke-WebRequest -Uri -o install.ps1

Enter this command to download the media only

.\install.ps1 -DownloadOnly

Then copy this files over to the server, and place them in some folder like d:\install\docker

On the new server start powershell as administrator and go to the folder to start installation with command

.\install.ps1 -Offline

When installation is done, it is common to change the drive for docker. Update the file c:\ProgramData\docker\config\daemon.json

The value data-root point to where you want all the docker images for PAW. In windows you must enter the path with double slash. Save the file.

To start the docker service enter:

Start-Service docker

If you get error;

fatal: unable to configure the Docker daemon with file C:\ProgramData\docker\config\daemon.json: invalid character ‘P’ in string escape code

then you have missed the \\ in the file.

To check version of docker enter:

docker version

Should give response: Client: Mirantis Container Runtime

Version: 20.10.11

API version: 1.41

More information:

Planning Analytics Workspace 74

TM1_name=IBM Cognos TM1

Microsoft Windows 2019 server


How much disk space do i need for PAW on my new server?


The install folder (where you downloaded the software) takes around 15 GB.

The PAW folder (where log files are) takes 10 GB.

The DOCKER folder (where the images are) takes around 52 GB.

The program folder for planning analytics takes 7 GB.

The folder for your TM1 instance – is very depending on your solution and how much data you have in TM1.

The Windows folder take around 18 GB.

Normally you have windows on C: and all the rest on your D: drive.

Recommendation is to have above 100 GB free on the C: and D: drive before you start.


More information:

Planning Analytics Workspace 73
Microsoft Windows 2016 server

When user browse to PAW portal, some of the text is in other language than English.

The edit fields are controlled by the settings in your web browser.

How change language in Chrome:

Go to Settings

Expand Advanced

Click on Languages – expand the dialog

Add the language you want the text in PAW toolbar to be the chosen language for your browser.


You create translated values by adding a caption attribute, and then by assigning caption values for every language that you want to make available. You add caption attributes and caption values by creating TurboIntegrator processes.

Planning Analytics Workspace uses the browser language setting to determine which language to display, so a user can view cubes, views, dimensions, and so on, in their own language without needing any additional configuration.

If you enabled the display of translated names on your TM1 server, then cubes, dimensions, elements, and attributes display in your local language as determined by the language setting of your Web browser. If translation is not enabled, object names appear as they were originally created on the TM1 server. In websheets, only elements that are returned by SUBNM or TM1RptRow functions are translated. All other element and object names in websheets display as originally created.

More information:

IBM Planning Analytics Tips & Tricks: Captions

Planning Analytics Workspace 74

Microsoft Windows 2019 server


After migrate reports from old PAW to new PAW; some workspace does not show, they are blank instead of showing the table or graph.

Possible solution:

Ensure that inside Planning Analytics Workspace Administration, that the URL for TM1 Application Server Gateway URI point to your TM1WEB server and port.

This settings are also found in file d:\IBM\PAW74\config\paw.ps1

PAW uses the TM1WEB to render the websheets, so this must point to correct port.

If it point to the pmpsvc instead, you will get a blank page, where there should be a websheet in the dashboard.

You migrate the books and reports with the PAW lifecycle function from old PAW to new PAW; but the web sheets are migrated with the TM1 data folder.


More information:

Websheet is blank in PAW

Planning Analytics Workspace 74
Microsoft Windows 2019 Server


Can not expand proven_techniques in databases under modeling tools in Planning Analytics Workspace.

Other TM1 instance work.

Possible solution:

The TM1 instance HTTPportnumber is not open in the firewall.

PAW uses REST API, HTTPportnumber, to communicate with the TM1 instances.

Change to a port you now the firewall let trough, by edit the tm1s.cfg file.


Save the TM1S.CFG file and try again.

PAW have access to the TM1 Admin service, therefor the TM1 instance is listed in the tree.

More information:


Planning Analytics Workspace 74

Microsoft Windows 2019 server


How move user from on PAW installation to a other PAW installation?

Suggested solution:

Browse to the from PAW server and login as administrator.

Click on Administration icon.

Click on Users tab.

Click on Export Users.  (this will export all users to a csv file)

The file will be in you download folder, on your computer.

Close the web browser and logout from the old PAW server.

Open the all-users.csv file in notepad++ and add names to all blank columns. There is not allowed to be blank columns in the csv file when loading it up to the PAW.

Start the web browser and go to the new PAW, where the users should be inserted.

Login as administrator.

Click on Administration icon.

Click on Users and Groups.

Click on upload users from csv file icon.

Drag the all-users.csv file to the drop zone.

Done, if you not have blank columns, then you get a error.

But the rows with correct information is loaded to PAW.


More Information:


Planning Analytics Workspace 74

Microsoft Windows 2019 server


When starting docker first time after installation with command start-service docker you get an error.

Error message in windows event log:

fatal: unable to configure the Docker daemon with file C:\ProgramData\docker\config\daemon.json: invalid character ‘P’ in string escape code


Open the daemon.json file in notepad++

Ensure the path for data-root is using double backslash \\

Save the file.

Start docker with command: start-service docker

More information:

Planning Analytics TM1_version=TM1-AW64-ML-RTM-

Cognos Analytics Product_version=11.1 R7 (LTS)

Cognos Controller CONTRL_UPDATE_version=CCR-AW64-ML-RTM-10.4.2000.1098-0

Microsoft Windows 2019 server


IBM Cognos Controller FAP service does not login to the TM1 server for a FAP IP.

In D:\Program Files\ibm\cognos\ccr_64\Server\FAP\lib you have the SQLJDBC42.JAR file.

In Control Panel you have installed Microsoft SQL server 2012 Native client version 11.4.7001.0 (as a older version gave other problems)

In REGEDIT only TLS 1.2 is activated with key;


Error in D:\Program Files\ibm\cognos\ccr_64\Server\FAP\error.log file:

ERROR [fap.service.schedule.Scheduler] [schedulerThread], Could not logon to TM1 SystemServerClientNotFound
at Method)


Check that you can login to CA11 with the account that you enter inside FAP client program.

Check the TM1S.CFG file for this url


Copy to your web-browser and try to login with the same username and password as you have entered in FAP DATA MART TM1 Connection.

Can you not login?  Ensure that this user is part of the Cognos System administrator group inside Cognos Connection.

Go to Administration Console

Click on Security tab – click on cognos

Go to System Administrators – click on more

Click on Set Members

Add you user by click on Add… and type.

Enter the name domain/username and click on arrow, and click OK.

Now you should test if you can login with that user to CA11 from your web browser.

Create a jvm.options file in folder D:\Program Files\ibm\cognos\ccr_64\Server\FAP to make FAP use TLS1.2

Also ensure that the Windows account running the Cognos Analytics service is part of the local administrator group.

More information:

Planning Analytics Workspace 73

Microsoft Windows 2016 server


After upgrade of PAW, the system does not start all containers.
In the c:\programdata\docker\panic.log file you may have this error:

bolt.Close(): funlock error: The handle is invalid

When try to start the PAW with the command ./paw.ps1 we get error similar to “No connection could be made because the target machine actively refused it” and “failed to update store for object type *windows.hnsEndpoint: open C:\ProgramData\docker/network/files/local-kv.db.lock: Access is denied.”

In powershell enter: ./paw.ps1 ps to get a better view of the running containers.

If PAW73 is working, it should look like above.

In powershell enter: docker logs mongo to see the log file for that container.

In powershell enter: docker version to see the version you have installed.

Possible solution:

Cause could be a to old version of Docker or too few resources in the Windows server.

If you have a old version of docker-compose, like 1.23, then you need to update it with this commands:

[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12

Invoke-WebRequest "" -UseBasicParsing -OutFile $Env:ProgramFiles\Docker\docker-compose.exe

Ensure you have a backup of PAW before you run any scripts.

If the docker version is 17.06.2-ee-14 you need to upgrade it with this script, paste the code in a text file, and save it in the same folder as you have your Start.ps1 file (for example d:\ibm\paw73).

IF ((Get-Service -Name docker).status -ne 'Running') { Start-Service docker }
IF (Test-Path ./Start.ps1){
Powershell './scripts/paw.ps1 stop'
docker stop admintool
docker rm $(docker ps -a -q)
Copy-Item -Path 'C:\Program Files\docker\docker-compose.exe' -Destination "$env:TEMP"
[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12
Install-PackageProvider -Name NuGet
Install-Module DockerMsftProvider -Force
Install-Package -Name docker -ProviderName DockerMsftProvider -verbose -RequiredVersion 20.10 -Update -Force
Move-Item -Path "$env:TEMP/docker-compose.exe" -Destination 'C:\Program Files\docker\'
docker network rm $(docker network ls -q)
Stop-Service docker
Get-ContainerNetwork | Remove-ContainerNetwork -force
Get-VMSwitch | Remove-VMSwitch -force   
Get-NetNatStaticMapping | Remove-NetNatStaticMapping -Confirm:$false
Get-NetNat | Remove-NetNat -Confirm:$false
Restart-Service HNS
Start-Service docker
Restart-Service docker
Powershell '.\scripts\paw.ps1'
Powershell '.\scripts\paw.ps1 ps'

Above script will clean all containers and networks in docker, and upgrade to a later version of Docker.

Run the above .ps1 script in PowerShell as administrator.

If you get the blue screen with “Planning Analytics Workspace is unavailable. Try again in a few minutes.” message, then wait at least 10 minutes, before you try accessing again. PAW can be only starting up all it’s containers, and that take a long time. Check in TASK MANAGER, if all CPU are 100%, then docker is still loading.

(If you do not have a anti-virus program running, that can interfere with docker startup.)

Also, always test in a other web browser, when there are issues in PAW.

More information: