Cognos Analytics 11.1.4
Microsoft Windows 2016 Server

Cognos Analytics uses a lot of CPU on the server and creates a lot of DMP files that fills up the hard disk.
A restart of the windows server does not help, Cognos Java process start up and uses a lot of CPU.
Even though there are no users in the system.

On the Windows server, set the IBM Cognos service to manual.
Stop the IBM Cognos Service.
(to be sure, reboot the windows server, to clean out any lost processes)
Clean out temp report files by renaming the \temp and \data folders.
Check in Cognos Configuration the location of the temp and data folders.
Change C:\Program Files\ibm\cognos\analytics\temp to C:\Program Files\ibm\cognos\analytics\temp_old
Do the same for the \data folder.
Create a new \temp and a new \data folder.
Start IBM Cognos service.
Check that Cognos Connection is working, and there are no unusual CPU activity.
If all is OK, change Cognos Service to automatic.
Remove the temp_old and data_old folders.

To prevent BIBUS dump files to be created, change value in the file /configuration/cclWinSEHConfig.xml to


            <env_var name=CCL_HWE_ABORT value=0:0/>


To remove dump files from the Query process, you need in Cognos Configuration go to Administration tab.

Click on system – click on the dispatcher listed – select QueryServices – right-click and select Set properties.

Go to “Additional JVM arguments for the query service (Requires QueryService restart)” on last page.
Enter value:  -Xdump:heap+system:none
Press OK.

Exit Cognos Connection Administration.

More Information:

Planning Analytics 2.0.8
Planning Analytics Workspace 46
Microsoft Windows 2016 Server

When going to Planning Analytics Workspace Administration dialog some of the TM1 instance are grey, in the area for memory and cpu usage.


On PA Agent version, you can find this kind of error in the file c:\Program Files\ibm\cognos\tm1_64\paa_agent\wlp\usr\servers\kate-agent\logs\messages.log
00000048 SystemErr R while getting windows registry details: ERROR: The system was unable to find the specified registry key or value
00000048 SystemErr R getting the registry details: local variable ‘return_object’ referenced before assignment
00000048 E Error occurred while updating the server info json file
Traceback (most recent call last):
File “kateagent/scripts\”, line 1053, in <module>
NameError: name ‘data_directory’ is not defined
0000005d E Exception


A space have come into the TM1 application name in the TM1S.CFG file, and when registered with Microsoft Service, got a extra space in the name.
The PA Agent can not parse the space in the name, and therefor will not display all values.

Stop the TM1 instance.
Edit the tm1s.cfg file to correct value.
ServerName= proven techniques
should be changed to
Delete the TM1 instance in Cognos Configuration.
Check that the instance is gone – if not, you may need to delete it from a DOS command line.

sc delete ” proven_techniques”
in the elevated cmd prompt.
Now the windows service should be gone.
Go into Cognos Configuration again,
Add the new TM1 instance and enter a correct name “proven_techniques”
and point out the folder for the configuration file.
Start the service from inside Cognos Configuration.

Surf to PAW and check that the administration page is correct.

Cognos Analytics 11.0.8
Microsoft Windows 2012 server

How much memory are the content manager service using?

Log on to the CA11 server.
Go with file explorer to folder d:\program files\ibm\cognos\analytics\bin64\utilities\cm\cmtools
Click on CMTools.exe

Login to the Cognos Analytics CM tool, with a user who is system administrator in cognos.
In menu Windows select Open Perspective and select CMtools.
In menu Windows select Show view and select CMTop.
Click on System tab.
Click on Refresh icon on the right side.
Now you see memory usage.

The max memory is adjusted in cognos configuration at “Maximum memory for Websphere Liberty Profile in MB”.

Surf to to see who is active content manager.

More Information:

Cognos Analytics 11.1.5
Microsoft Windows 2016 Server

For a dedicated content manager server, what services should be running?

For a CA11 server dedicated to only content manager, this services should be set to true in Cognos configuration tool.

Content Manager service enabled?  True
Event Management service enabled?  True
Job service enabled?  True
Metadata service enabled?  True
Monitor service enabled?  True

More Information: