Product:
Cognos Controller 10.4.2
Microsoft Windows 2016 server
Microsoft SQL 2019 database

Problem:
When try to connect to the database with the DBCONV tool you get a error. The data connection test inside Controller Configuration worked fine.
ERROR: com.microsoft.sqlserver.jdbc.SQLServerException:
Login failed for user ‘cognos’.
ClientConnectionId:ca120094-…

Solution:
The SQL login has a period in the password. Please use only Letters and numbers in the password used for Cognos Controller.

Go into Microsoft SQL Management studio.
Select the SQL login used for the controller database.
Change the password to a simpler one.
Update the password in Controller Configuration.
Test and save again.
Click on the icon to convert the database.
Click on connect.
Click on upgrade.

More information:
https://www.ibm.com/support/pages/how-migrate-upgrade-upsize-existing-database-new-later-version-controller

Product:
Cognos Analytics 11.1.7
Microsoft Windows 2019 server

Problem:
Error when using Event Studio in a multi server installation of CA 11.1.7 .

Error:
CAM-CRP-1655 Member coordination host in Configuration Group is not configured properly

Solution:
Ensure that Server Common Name is the FQDN of the server and not the word CAMUSER, as it was in old version of Cognos.

From Cognos Analytics 11.1.7 you must use Fully Qualified Domain Names for the following Cognos Configuration fields, even when you do not use SSL.

Environment
Gateway URI
External dispatcher URI
Internal dispatcher URI
Dispatcher URI for external applications
Content Manager URIs
Environment > Configuration Group
Group contact host
Member coordination host
Security > Cryptography > Cognos
Server common name
Subject Alternative Name > DNS names
Subject Alternative Name > IP addresses

More information:
https://blogs.perficient.com/2020/07/31/whats-new-in-cognos-analytics-11-1-7

https://www.ibm.com/support/knowledgecenter/en/SSEP7J_11.1.0/com.ibm.swg.ba.cognos.inst_cr_winux.doc/t_configuresslforcognos8.html

Product:
Planning Analytics 2.0.9
Planning Analytics Workspace 54
Microsoft Windows 2016 server

Problem:
Sum up on a hierarchy?

Suggested solution:
Turn on hierarchy (virtual dimensions) by adding EnableNewHierarchyCreation=T to the TM1 applications tm1s.cfg file.
Ensure that you have free memory on the server before you turn this one.

Login to paw and open a new book.
Right click on the dimension, and select edit dimension. Click on attributes icon.
Right click on the attribute you want to create a hierarchy for.

The new hierarchy is shown as a dimension.

There are 3 first hierarchy created at first time, the one with same name is for backward compatibility, your new one, and levels. If you delete a member from a hierarchy – it is only removed from that virtual dimension. To delete a leaf member, you should delete it from the leaves hierarchy. Then data and all existing of that member is removed from all hierarchy’s.

Start PAX and connect to your TM1 application.
Right click on the cube that contain the data you want to see, and select Exploration.

Expand the dimension to see the new hierarchy. Drag the hierarchy to the rows area. Now you got the report summarized on the Plants.

Convert the report to a quick report.


Create a excel report the way you want and reference the result on the quick report sheet. Publish the report to TM1WEB.

Hierarchy can only be used in Explorations and Quick Reports. If you add members to the leaves, you have to recreate the dimension with a TI script to get the new members added.

More information:
https://code.cubewise.com/blog/mastering-hierarchies-in-ibm-tm1-and-planning-analytics
https://exploringtm1.com/creating-virtual-dimensions-in-tm1-planning-analytics/

Product:
Planning Analytics 2.0.9
Planning Analytics Workspace 54
Microsoft Windows 2016 server

Problem:
How sum up values from a group of accounts, in an Excel report?

Suggested solution:
Create a hidden dynamic report with the given subset in the TM1RPTROW and a sum underneath, then refer the sum.

Mark out the accounts that you want to sum with some text in the attribute, like here in planning samples, we set AccountCatagory to text “coffee”.

Go to Planning Analytics Workspace (PAW) and open a new book.
Expand the Dimensions, and for your “plan_chart_of_accounts” right click and select Edit dimension.
Click on icon for Member attribute mode in top right corner of the view.
Scroll to the column you want to edit, in out example AccountCatagory.
Enter the word “coffee” on the rows you want selected.
Updates are save direct to the dimension (tm1 database).

Go to Planning Analytics for Excel (PAX) and connect to your planning sample.
Expand the views on the right side and import a view that contain the columns you want.

On the view, right click and select dynamic report on new sheet.
Click on “Show Format Areas”.
In cell B11 insert the MDX formula:

‘{FILTER(TM1SUBSETALL([plan_chart_of_accounts].[plan_chart_of_accounts]) , (INSTR(1 , [plan_chart_of_accounts].[plan_chart_of_accounts].CURRENTMEMBER.PROPERTIES(“AccountCategory”) , “coffee” , 1) >= 1))}

In cell B21 update the TM1RPTROW to have a reference to the MDX formula last:

=@TM1RPTROW($B$12,”Planning Sample CAM:plan_chart_of_accounts”,,,”AccountName”,FALSE,B$11)

Above B$11 will give that the TM1RPTROW use the MDX formula to select accounts.
Then you need to sum up this values to a single cell.


Open the drop down of areas and mark the tm1rptdatarng line and press ctrl+c to copy the value.
Go to cell C19 and enter a SUM formula with INDEX:

=SUM(INDEX(TM1RPTDATARNG48625521,0,3))

Replace the TM1RPTDATARNG48625521 with your unique area name.
This should give that this always sum up the values in column 3 (ly actual) to this cell.

Now create a new sheet in the excel workbook.
Insert the dynamic report you want, and on the last line enter a reference to above cell.

=Sheet2!C19


This will update this cell with the value from the other sheet.


You need to refresh the book for the numbers to be updated.

You can hide the second sheet in the excel workbook, then the report is only one page.

There is better ways to solve this – check out the links below.

More information:
https://cubewise.com/blog/tm1-attributes-things-to-be-aware/
https://docs.microsoft.com/en-us/analysis-services/multidimensional-models/mdx/mdx-member-properties-intrinsic-member-properties?view=asallproducts-allversions&viewFallbackFrom=sql-server-ver15
https://www.tm1forum.com/viewtopic.php?t=13759
https://www.bihints.com/creating_dynamic_subsets_in_applix_tm1_with_mdx_a_primer
https://docs.microsoft.com/en-us/sql/mdx/iif-mdx?view=sql-server-ver15
https://docs.microsoft.com/en-us/sql/mdx/instr-mdx?view=sql-server-ver15
https://www.tm1forum.com/viewtopic.php?t=14731
https://www.contextures.com/xlFunctions01.html
https://exceljet.net/formula/sum-range-with-index

Product:
Planning Analytics 2.0.9
Planning Analytics Workspace 54
Microsoft Windows 2016 server

Problem:
How add a nice clock to the dashboard?

Suggested Solution:
Create a separate html page on your IIS server (or external) that all users can reach.

In that HTML page have this code only:
<!DOCTYPE html>
<html>
<body>

<iframe src=”https://free.timeanddate.com/clock/i7gqbnya/n239/fn6/fs16/fc9ff/tc000/ftb/bas2/bat1/bacfff/pa8/tt0/tw1/th1/ta1/tb4″ frameborder=”0″ width=”217″ height=”60″></iframe>

</body>
</html>

( you can create your own clock at site https://www.timeanddate.com/ )
Then copy the HTML code to a webpage that you save as default.html on your site. Any links need to be renamed to use https instead of http in the code, otherwise you get a blank page in paw.
(the default.html page will be the default page shown when a user browse to that url).

Inside PAW open the sheet you want to add a clock to.

Click on URL icon, and paste in the URL to your page.

https://time.tm1.dk/default.htm

Important that you enter HTTPS, as you can only use HTTPS pages inside PAW.
You can rotate the URL block and cut the empty space, then it looks nice when you leave edit mode in PAW.

More information:
https://blog.octanesolutions.com.au/adding-images-in-paw

Product:
Planning Analytics 2.0.9
Planning Analytics for Excel
Microsoft Windows 2016 Server

Problem:
How sum a selection of accounts on a PAX custom report?

Suggested Solution:
Start Excel and login as developer in your TM1 instance (we use 24Retail in our example)
Find the cube that contain the dimensions you want to work with.

Right-click and select Open in viewer.
Move the dimensions to where you want them.

Right click on row and select Show attributes, to preview them in the view.

Mark the attribute you want to see and click on arrow and OK.

Click on the reports icon to insert it to your excel sheet.

Select custom reports, to have it in that format.

Select the column B and right click to Insert a new column, to show the attribute.

Enter the cube and dimension in cell A7
Enter the Attribute name in cell B8
Enter the DBRA function in cell B9, like this: =@DBRA($A$7,$A9,B$8)

Drag the formula, by grab in the corner of the cell, to the whole column to get values.
Now you have the attribute listed.

Enter the attribute value you want to sum in cell A27 and below.
Enter the SUMIF function in cell A27, like this: =SUMIF($B9:$B24,A27,C$9:C$24)
The SUMIF function have this parameters =SUMIF(area to search after value in, value to look for, area to sum rows where value is).
Copy the formula down to the other rows.


Now you can hide column B if you want it to look more automatic.

In TM1WEB you click on “recalculate” icon, to get new values.
There exist other ways to solve this, use of hierarchies can be one.

More information:
https://www.ibm.com/support/knowledgecenter/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_dg_dvlpr.2.0.0.doc/tm1_dg_dvlpr.pdf
https://exploringtm1.com/display-tm1-attributes-in-excel/
https://cubewise.com/blog/attributes-in-pa/

http://public.dhe.ibm.com/software/data/cognos/documentation/docs/en/tm1/9.0sp3/is_document_1425_tm1websupportedexcelfeaturelist.pdf

Some excel function does not work in TM1WEB, you must test them first.

Recreating TM1 Alternate Hierarchies

https://code.cubewise.com/blog/mastering-hierarchies-in-ibm-tm1-and-planning-analytics

 

Product:
Planning Analytics 2.0.9
Microsoft Windows 2016 server

Problem:
Try to add a new TM1 instance, and when click save configuration get error message. You have recently change the CA11 security setup.
[ ERROR ] CAM-CRP-1315 Current configuration points to a different Trust Domain than originally configured.

Solution:
You are unable to generate Cryptographic keys after changing authentication for a TM1 server.

Inside Cognos Configuration save the configuration as text, name the file to pa_backup.xml
Stop both IBM Cognos service and IBM Cognos TM1 services.
Remove the C:\Program Files\ibm\cognos\tm1_64\temp\cam\freshness file.
Back up the existing cryptographic keys by copy the following directories to d:\temp\backup:

C:\Program Files\ibm\cognos\tm1_64\configuration\configuration\csk
C:\Program Files\ibm\cognos\tm1_64\configuration\certs

Delete the C:\Program Files\ibm\cognos\tm1_64\configuration\csk directory.
Clear the certs directory, except for the jCAPublisherKeystore file that you keep.

Rename cogstartup.xml to cogstartup.org.xml
Rename pa_backup.xml to cogstartup.xml in folder C:\Program Files\ibm\cognos\tm1_64\configuration

Open IBM® Cognos® Configuration for Planning Analytics, save the configuration and start the services, IBM Cognos TM1 and TM1 Admin Server.

 

If you have similar problem with CA11, you can save below in a text file (certclean.cmd) and then run it from a administration command. (but first you need to stop the IBM Cognos service, and after you need to open Cognos Configuration and click save.)

REM Export current configuration to an XML file
cd “C:\Program Files\ibm\cognos\analytics\bin64”
cogconfig.bat -e “C:\Program Files\ibm\cognos\analytics\configuration\backup.xml”

REM Remove current crypographic keys/information
md “C:\Program Files\ibm\cognos\analytics\configuration\backup_to_fix_problem”
move “C:\Program Files\ibm\cognos\analytics\configuration\cogstartup.xml” “C:\Program Files\ibm\cognos\analytics\configuration\backup_to_fix_problem”
move “C:\Program Files\ibm\cognos\analytics\configuration\caSerial” “C:\Program Files\ibm\cognos\analytics\configuration\backup_to_fix_problem”
move “C:\Program Files\ibm\cognos\analytics\configuration\certs\CAMCrypto.status” “C:\Program Files\ibm\cognos\analytics\configuration\backup_to_fix_problem”
move “C:\Program Files\ibm\cognos\analytics\configuration\certs\CAMKeystore” “C:\Program Files\ibm\cognos\analytics\configuration\backup_to_fix_problem”
move “C:\Program Files\ibm\cognos\analytics\configuration\certs\CAMKeystore.lock” “C:\Program Files\ibm\cognos\analytics\configuration\backup_to_fix_problem”
move “C:\Program Files\ibm\cognos\analytics\temp\cam\freshness” “C:\Program Files\ibm\cognos\analytics\configuration\backup_to_fix_problem”
ren “C:\Program Files\ibm\cognos\analytics\configuration\backup_to_fix_problem”
cd “C:\Program Files\ibm\cognos\analytics\configuration”
ren csk csk_backup_to_fix_problem

REM Copy new configuration
copy “C:\Program Files\ibm\cognos\analytics\configuration\backup.xml” “C:\Program Files\ibm\cognos\analytics\configuration\cogstartup.xml”

More Information:
https://www.ibm.com/support/knowledgecenter/SSEP7J_11.1.0/com.ibm.swg.ba.cognos.tg_bitshoot.doc/t_cam_crp_1315_errorwhensavingconfiguration.html

https://www.ibm.com/support/pages/ibm-cognos-service-fails-start-correctly-cfg-err-0106-cam-crp-1095-unable-find-encryption-certificate-alias-encryption-certificate-alias-encryption-errors-caused-expired-cryptographic-keys

Product:
Cognos Controller 10.3.1
Microsoft Windows 2016 server

Problem:
New users can not login to Cognos Controller. The client program stop after selection of database.
There are no error messages.

Solution:
The new users are on a different company, that have there own Windows Domain. When the cognos controller client start up, after selection of database, it talks to the Cognos Analytics server even do you use NATIVE security, as it will run the Cognos Reports on the CA server.
If Cognos Configuration is setup with only server-name and not FQDN (fully qualified domain names) e.g. servername.domain.com then the client computer can not find the cognos server and time out.
There are no error messages.

Workaround is to at the new company create a DNS alias, so that server is accessible within there domain. If CA11SERVER.COMPANY1.COM should be reached from COMPANY2.COM you need to create a alias in DNS server at COMPANY2.
Alias name: CA11SERVER
FQDN: CA11SERVER.COMPANY2.COM
FQDN for target host: CA11SERVER.COMPANY1.COM
This give a computer on COMPANY2 domain can browse to CA11SERVER, as it is found in the DNS.

Solution is to setup Cognos Configuration with FQDN always.

You can use this URL to test access to server in a browser (replace servername with your servername)
http://servername:9300/p2pd/servlet
http://servername:80/ibmcognos/controllerserver/ccrws.asmx

More Information:
https://www.mustbegeek.com/add-cname-record-in-windows-dns-server/
https://www.ibm.com/support/pages/remote-name-could-not-be-resolved-when-launching-controller-client

Product:
Planning Analytics 2.0.9
Microsoft Windows 2016 server

Problem:
How can i find if a TM1 TI process contain any reference to other TM1 process?

Suggested solution:
Search in DOS in all the PRO files in data folder (normally the TI process are saved as text files with pro ending in data folder) for the name of the TI process.

On your TM1 server, start a CMD prompt as a Administrator.
Change to the folder where you have your TM1 application.
Enter below command to find the word “security” in all TI process for planning sample:
find  /i  “security”  “C:\Program Files\ibm\cognos\tm1_64\samples\tm1\plansamp\*.pro”

You will get a result similar to this;

but it lists all the files it search – so a better command can be to use FINDSTR

findstr /i /m /s “plan_load_budget_asci” “C:\Program Files\ibm\cognos\tm1_64\samples\tm1\plansamp\*.pro”

Above line will search for the TI process name plan_load_budget_asci

Inside the Test1.pro i had enter a reference to the other TI process – that way it is listed.

More information:
https://www.groovypost.com/howto/find-command-search-windows/

https://ss64.com/nt/find.html

https://ss64.com/nt/findstr.html

Running a TI Process from within another Process

 

Product:
Cognos Controller 10.4.2 IF4 (CONTRL_UPDATE_version=CCR-AW64-ML-RTM-10.4.2000.1020-0)
Cognos Analytics 11.0.13
Microsoft Windows 2012 R2 server

Problem:
How setup Controller web in the new version?
When the Windows IIS server for CA11 is using HTTPS.

Solution:
Follow the official instructions here https://www.ibm.com/support/pages/how-install-controller-web
https://www.ibm.com/support/pages/how-configure-controller-web-use-cognos-cam-authentication
https://www.ibm.com/support/pages/how-configure-controller-web-use-ssl-https

This are the steps;
Ensure that you during setup can browse to cognos analytics iis server on both http and https.
Controller web frontend and backend are installed on the same Windows server.
Open server.env file from folder C:\Program Files\IBM\cognos\ccr_64\fcmweb\wlp\etc\
Change to: JAVA_HOME=C:/Program Files/IBM/cognos/ccr_64/fcmweb/jre
Open jvm.options file from folder C:\Program Files\IBM\cognos\ccr_64\fcmweb\wlp\etc\
Change last in file to:
-Xms4g
-Xmx8g
(depending on number of users and memory on the Windows Server)
Save the files.
Start a CMD command prompt as Administrator
Go to folder C:\Program Files\IBM\cognos\ccr_64\fcmweb
Enter command:  SyncDBConf.bat  ..\Data  wlp\usr\shared\config\datasources
In file explorer go to C:\Program Files\IBM\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web

Open com.ibm.cognos.fcm.web.properties file in notepad++
Change to: ccrwsUrl=http://cognosserver.company.com/ibmcognos/controllerserver/ccrws.asmx
and update also;
biUrl=http://cognosserver.company.com/ibmcognos/bi/v1/disp
biDispatchEndpoint=http://cognosserver.company.com:9300/p2pd/servlet/dispatch
loginMode=CAM
logoutMode.logoutCam=true
# pdfFont=C:/windows/fonts/Arial.ttf
Save the files with this changes.
Map up the c drive of the cognos analytics server and go to folder C:\Program Files\IBM\cognos\analytics\templates\ps\portal\ and create the text file variables_CCRWeb.xml
In notepad++ enter this values:

<CRNenv c_cmd=”http://controllerwebserver.company.com:443/#!/CamLogin”>
<cookies>
<param name=”cam_passport”/>
</cookies>
</CRNenv>

Save it inside file variables_CCRWeb.xml.
Restart the IBM Cognos Controller Web Windows service.
Go to folder C:\Program Files\IBM\cognos\ccr_64\frontend
Open config.js file in Notepad++

Change first host value to “host”: “controllerwebserver.company.com“,
Change second host value to “host”: “controllerwebserver.company.com“, //interface used by Controller Web UI Service
Change the port to 443 from 9080.
Save the file.
Restart the IBM Cognos Controller Web UI Windows Service.
Try to browse to http://controllerwebserver.company.com:443/ from client laptop.
Check that the windows firewall on the server allow ports 80,443,9300
If you are using SSO modify the IIS website’s controllerserver virtual directory to use anonymous authentication, only have Windows authentication on the sso virtual directory.

 

Get the Certificates for you controllerwebserver.company.com servers DNS alias from the company Certificate Authority. You need the root cert (root1.cer) and the intermediate cert (intermediate2.cer), also the pfx file for the servername and chain (servername3.pfx) with a password.
During setup use the same password for all keys and keystores, in our example we will use changeit.
Start a CMD command prompt as Administrator
Go to folder c:\Program Files\ibm\cognos\ccr_64\fcmweb\jre\bin
Update this command with your certificate files, before you run it:
keytool -keystore key.jks -importcert -file C:\temp\intermediate2.cer
Enter the password (must be the same as the password you got with the pfx file)
On question ‘Trust this certificate’ enter yes
Import the root1.cer file with command:
keytool -import -trustcacerts -alias issue -file c:\temp\root1.cer -keystore key.jks
Add the server-certificate with command:
keytool -importkeystore -destkeystore key.jks -srckeystore C:\temp\servername3.pfx -srcstoretype PKCS12 -srcstorepass changeit
(replace the changeit with the password you got with the pfx file and you used before)
Copy the file key.jks to folder C:\Program Files\IBM\cognos\ccr_64\fcmweb\jre\lib\security
Open C:\Program Files\ibm\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\server.xml in Notepad++
Replace the line <!– <feature>ssl-1.0</feature> –> with  <feature>ssl-1.0</feature>
Add a line at the bottom, like this:
</webApplication>
<keyStore id=”defaultKeyStore” password=”changeit” sslProtocol=”SSL_TLS” />
</server>
Save the file.
Restart the ‘IBM Cognos Controller Web UI’ and ‘IBM Cognos Controller Web
Copy the file key.jks to folder C:\Program Files\IBM\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\resources\security
Open C:\Program Files\IBM\cognos\ccr_64\analytics\templates\ps\portal\variables_CCRWeb.xml in notepad++ and change to https;

<CRNenv c_cmd=”https://controllerwebserver.company.com:443/#!/CamLogin”>
<cookies>
<param name=”cam_passport”/>
</cookies>
</CRNenv>

Open C:\Program Files\IBM\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\com.ibm.cognos.fcm.web.properties in notepad++

Change line ccrwsUrl=https://cognosserver.company.com/ibmcognos/controllerserver/ccrws.asmx and biUrl=https://cognosserver.company.com/ibmcognos/bi/v1/disp to use https if you only have SSL on the IIS server for CA11.
Save the file.
Delete the key.p12 file from folder C:\Program Files\IBM\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\resources\security

Reboot the controllerweb windows server.

Check filer C:\Program files\ibm\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\logs\messages.log for , if no error go one with next step.

One your laptop install openssl from here https://github.com/git-for-windows/git/releases/tag/v2.23.0.windows.1 – get the file Git-2.23.0-64-bit.exe. Run the installation with all default values.

Copy your servername3.pfx file to c:\workarea folder. Start a CMD command prompt as Administrator.
Run this command:

“C:\Program Files\git\mingw64\bin\openssl.exe” pkcs12 -in C:\workarea\servername3.pfx -clcerts -nokeys -out cert.crt

Enter the password you got with the pfx file.
“C:\Program Files\git\mingw64\bin\openssl.exe” pkcs12 -in C:\workarea\servername3.pfx -nocerts -out keyfile.key

Enter the password you got with the pfx file. Then you have to give a new password for the keyfile.key – for simplicity use the same password.
Copy cert.crt , keyfile.key files to C:\Program Files\ibm\cognos\ccr_64\frontend folder on your Controller Web server.

Open C:\Program Files\IBM\cognos\ccr_64\frontend\config.js file in Notepad++

Change the first port to “port”: 3443,
Change the protocol to “protocol”: “https:” //set https: for SSL
Change secure to “secure”: false //set this to false if Controller Web Backend is using Self Signed certificates
Remove /*   */   to uncomment the SSL section.
Change the “passphrase”:”changeit” to your password that you set before.
Save the file.
Restart the ‘IBM Cognos Controller Web UI’ and ‘IBM Cognos Controller Web
Try to browse to https://controllerwebserver.company.com/ from client laptop.

Check the log files in folder C:\Program Files\ibm\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\logs

This page can’t be displayed. Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://hostname again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 (link for the details), which is not considered secure. Please contact your site administrator.
If you get above error, please try first with different web browser, like Firefox or Edge.

Error:

00000022 com.ibm.ws.ssl.provider.AbstractJSSEProvider                 E CWPKI0813E: Error while trying to initialize the keymanager for the keystore [C:/Program Files/ibm/cognos/ccr_64/fcmweb/wlp/usr/servers/fcm.web/resources/security/key.jks]. The private key password is not correct or the keystore has multiple private keys with different passwords.  This keystore can not be used for SSL.  Exception message is: [Cannot recover key].

00000022 com.ibm.ws.logging.internal.impl.IncidentImpl                I FFDC1015I: An FFDC Incident has been created: “java.security.UnrecoverableKeyException: Cannot recover key: invalid password for key in file ‘C:/Program Files/ibm/cognos/ccr_64/fcmweb/wlp/usr/servers/fcm.web/resources/security/key.jks’ com.ibm.ws.ssl.provider.IBMJSSEProvider getKeyTrustManagers” at

Solution:

The pfx file password was not used in creation of the key.jks file

Error:

00000022 com.ibm.ws.ssl.config.WSKeyStore                             E CWPKI0033E: The keystore located at C:/Program Files/ibm/cognos/ccr_64/fcmweb/wlp/usr/servers/fcm.web/resources/security/key.jks did not load because of the following error: Keystore was tampered with, or password was incorrect

00000022 com.ibm.ws.ssl.config.WSKeyStore                             W CWPKI0809W: There is a failure loading the defaultKeyStore keystore. If an SSL configuration references the defaultKeyStore keystore, then the SSL configuration will fail to initialize.

Solution:

The password in the server.xml file is not the same as the key.jks file.

Error:

00000022 com.ibm.ws.logging.internal.impl.IncidentImpl                I FFDC1015I: An FFDC Incident has been created: “java.security.UnrecoverableKeyException: Cannot recover key: invalid password for key in file ‘C:/Program Files/ibm/cognos/ccr_64/fcmweb/wlp/usr/servers/fcm.web/resources/security/key.jks’ com.ibm.ws.ssl.provider.IBMJSSEProvider getKeyTrustManagers” at

Solution:

Maybe you use different password in servername3.pfx and key.jks file

Error:

00000022 com.ibm.ws.ssl.config.WSKeyStore                             E CWPKI0033E: The keystore located at C:/Program Files/ibm/cognos/ccr_64/fcmweb/wlp/usr/servers/fcm.web/resources/security/key.jks did not load because of the following error: Keystore was tampered with, or password was incorrect

00000022 com.ibm.ws.ssl.config.WSKeyStore                             W CWPKI0809W: There is a failure loading the defaultKeyStore keystore. If an SSL configuration references the defaultKeyStore keystore, then the SSL configuration will fail to initialize

Solution:

The key.jks file is not copied to C:\Program Files\IBM\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\resources\security after update.

More Information:

https://www.ibm.com/support/pages/how-configure-controller-web-use-ssl-https

https://www.ibm.com/support/pages/node/563063

https://www.ibm.com/support/pages/node/156485

https://www.ibm.com/support/knowledgecenter/en/SSEP7J_11.0.0/com.ibm.swg.ba.cognos.inst_cr_winux.doc/t_configuresslforcognos8.html

https://www.ibm.com/support/pages/how-configure-force-controller-use-tls-12

https://www.ibm.com/support/pages/how-configure-controller-use-tls-formerly-ssl-connect-microsoft-sql-database-transit-database-encryption?lnk=hm

https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings