IBM Cognos Controller Web service

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Product:
Cognos Controller web 11.1
Microsoft Windows 2022 server

Issue:
What IBM service should be running on the server?

 

Solution:

When uninstalling the old version of Cognos Controller, reboot the server and ensure that the IBM Cognos Controller Web service is unregistered.  That is FCMWEB.

Go to the Command prompt (CMD). Manually unregister windows service with command:

sc delete FCMWEB

replacing FCMWEB with the exact name of the service you want to delete, if there are others.

After the reboot of the windows server, install the new version of Cognos Controller.

The anti-virus software can make the installation very slow – please consider to exclude the install folder from the anti-virus protection.

Now you should have a IBM Controller Web service.

Above is the windows service you should have if you install all Cognos Controller selections.

More Information:

https://www.ibm.com/docs/en/controller/11.1.0?topic=SS9S6B_11.1.0/com.ibm.swg.ba.cognos.ctrl_inst.doc/t_installfixpacks.htm 

https://www.ibm.com/docs/en/controller/11.1.0?topic=only-configuring-controller-web 

https://www.ibm.com/support/pages/download-ibm-controller-1110-fp2-fix-central 

Install IBM Controller 11.1.0.2 on Microsoft® Windows®
  1. Change to the directory where you have downloaded the install version.
  2. Decompress the .tar.gz file.
  3. To see the version of a component before you install it, unpack the tar file to disk, or read the table of contents of the tar file.
  4. Stop Internet Information Services (IIS) Manager (the Default Website).
  5. Stop all IBM Controller services.
  6. If your IBM Controller environment is customized, back up the entire IBM Controller location.
  7. Go to the location where you downloaded and extracted the files.
  8. Go to the win64h directory and double-click the issetup.exe file.
  9. Follow the directions in the installation wizard, installing in the same location as your existing IBM  Controller server components if already present.
  10. Start the following services:
    • IBM Controller Batch Service
    • IBM Controller Web Service
    • IBM Controller Web UI Service
    • IBM Controller UI Service
    • IBM Controller Web Spreadsheets Service
    • IBM Controller Reports Service (if applicable)
    • IBM Controller FAP Service (if applicable)
    • IBM Controller Web Batch Service (if applicable)
    • IBM Controller API Service (if applicable)
  11. If you have a distributed environment, repeat these steps for all remaining IBM Controller servers.
  12. Start the Internet Information Services (IIS) Manager (the Default Website).

 

https://www.ninjaone.com/blog/delete-windows-service-from-command-line/

https://www.action1.com/blog/how-to-delete-windows-service-in-command-line-or-registry/