by ·Comments Off on Where are the pictures?

Product:
Cognos Analytics 11.0.10
Microsoft Windows Server 2016

Issue:
When you try to insert a picture in a report, I get a error that WebDAV is missing.

Possible Workaround:
Enter the path and name of the picture direct in the dialog.
Enter ../samples/images/alex_active.png

ca11 error3

The pictures have moved to C:\Program Files\ibm\cognos\analytics\webcontent\bi\samples\images
from previous folder C:\Program Files\ibm\cognos\c10_64\webcontent\samples\images.

Start File Manager and check where the pictures are stored on your server. Copy any company pictures to a common folder that is accessible from the web.

Install webdav:
http://www-01.ibm.com/support/docview.wss?uid=swg22002398
More Information:
https://www.ibm.com/support/knowledgecenter/en/SSEP7J_11.0.0/com.ibm.swg.ba.cognos.ug_cr_rptstd.doc/t_cr_rptstd_frmat_rep_insert_graphics.html
The webdav only works on the IIS server:

http://www-01.ibm.com/support/docview.wss?uid=swg21984684

by ·Comments Off on CM-REQ-4313 An error occurred during an export operation

Product:
Cognos Analytics 11.0.x
Microsoft Windows Server 2012 R2

Issue:
Before a upgrade, got a error, when doing a Export of Content in Cognos Connection.
This is in a multiserver Cognos BI setup, where there are more than one CM (Content Manager) server – that as best practice are setup to share a file share folder for deployments.

Error messages:
CM-CFG-5081 The deployment folder does not exist in the file system.

Possible solution:
Login to the active Content Manager server.

ca11 error2
Check in Cognos Configuration, that Environment – Deployment files location : point to ../deployment. If it points to a file share like \\servername\deployment, then you need to check that the windows services IBM Cognos is run by is a Windows user and not Local System.
Access to file shares is only possible when the IBM Cognos services is run by a Active Directory user account (a service account). If you use local system, then the cognos program can not access file shares on other servers.

Change to ../deployment.
Save and restart the services from inside Cognos Configuration.
Test to run the export again.

Check in folder c:\program files\ibm\cognos\analytics\deployment that the file exists.

by ·Comments Off on CAM-CRP-1613 JVM trust store test

Product:
Cognos Analytics 11.0.12 kit_version=11.0.12.18062512
Microsoft Windows Server 2012 R2 (Windows NT 6.2)

Issue:
After upgrade of CA11, when you save the Cognos Configuration you get a error message.
This is in a multi server installation, and this can happen if the Cognos services are started in the wrong order.

Error message:

ca11 error1

Solution:
Reset the certificates on the server where you have the error.

1. Stop the running of your cognos service in Cognos Configuration.
2. On the Content Manager computer, click ‘File > Export As’. (and the other cognos servers)
3. Choose ‘Yes’ at the prompt and save the file. For example, name it ‘backup.xml’ which will be stored in the c11\configuration folder.
4. Close Cognos Configuration.
5. On the Content Manager computer, create a backup of the following files and directories before moving them to a different, secure location (as during the cryptographic keys regeneration process they will be re-created):

The files are:
c:/program files/ibm/cognos/analytics/configuration/cogstartup.xml
c:/program files/ibm/cognos/analytics/configuration/caSerial
c:/program files/ibm/cognos/analytics/configuration/certs/CAMCrypto.status
c:/program files/ibm/cognos/analytics/configuration/certs/CAMKeystore
c:/program files/ibm/cognos/analytics/configuration/certs/CAMKeystore.lock
c:/program files/ibm/cognos/analytics/temp/cam/freshness

The directory is
c:/program files/ibm/cognos/analytics/configuration/csk

6. In the c11\configuration folder, rename ‘backup.xml’ to ‘cogstartup.xml’.
7. Open Cognos Configuration, save the configuration and start the services.

8. Repeat steps 1-7 on all computers that have Cognos Analytics Server components installed.
If needed – if it is only one CA11 that have issues, start with only change on that server.

You can surf to http://ca11cm_servername:9300/p2pd/servlet to see if the CM is up.

Text is from this website:
http://www-01.ibm.com/support/docview.wss?uid=swg21995088

How to upgrade CA11

http://www-01.ibm.com/support/docview.wss?uid=swg21994915

by ·Comments Off on A fatal error has occurred when you start planning analyst

Product:
Cognos Planning 10.2.1 PLANADMIN_version=PLANADMIN-AW32-ML-RTM-10.2.1000.1-0
Microsoft Windows 2016
Microsoft SQL 2016 server

Issue:
Can not start Cognos Planning client programs on new computer where the new Client software is installed for Cognos Planning.

Download cognos planning from here:
http://www-01.ibm.com/support/docview.wss?uid=swg24043953

Error message:

A fatal error has occured in the startup section of the application.

The application will be terminated.

Please report the following information:
Section: Message Init
Could not create or read file:  c:\program files (x86)\ibm\cognos\c10\bin\Language\English\MESSAGES.AMC

ep1

ep2

Solution:
The user that start the planning programs first time, they need to have write access to the folder where the program is installed. Because the program will create a file called MESSAGES.AMC.

On the client computer go to the folder c:\program files (x86)\ibm\cognos\c10 and right click.
Select Properties.
Select Security tab.
Select Users in list and click Edit.
Select Users and click in Modify at the Allow column.
Click OK.
Click OK.

This should give all users on that computer write access to the folder C10, try to start your Cognos Configuration or Cognos 10 Planning Analyst program again.

More info:
http://www-01.ibm.com/support/docview.wss?uid=swg21635667