Product:

Cognos Controller 11.1.1003.12
Microsoft Windows 2022 server

Issue:

How change from non-production to production in the header of the cognos controller client program?

Solution:

In later versions of Cognos Controller this is controlled from a file on the controller server.

Login to the cognos controller server as administrator.

Go to folder D:\Program Files\ibm\cognos\ccr_64\ControllerProxyServer

Open file web.config in notepad

Change from 0 to 1 at:

<add key="OptimizeDefineAccountQuery" value="true" />
<!-- Indicate Production or Non-Production, Levels: 0=Non-Production, 1=Production" -->
<add key="InstallerType" value="1" />
<add key="OptimizeJournalCopyQuery" value="false" />

Save the file.

Try again in Cognos Controller client.

You control if the users should see the database and user in the toolbar inside cognos controller from user settings:

Go to Maintain – User – Personal Defaults.

Select Layout tab.

Mark Display Data source and User ID.

Click OK.

More Information:

https://www.ibm.com/docs/en/controller/11.1.0?topic=defaults-define-personal-layout-2-tab#E1K11_3_PersonalDefaults-theLayout2Tab

Product:

Cognos Controller 11.1
Microsoft Windows 2022 server

Issue:

When you login to Controller Web you see only planning analytics.

Solution:

Go to folder d:\Program Files\ibm\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.glass

Open server.env in notepad++

Normally you only need to change the c: to d: if you have installed the cognos controller program to the d: drive with default paths.

If this point to wrong folder, the controller web does not work after login.

You need to restart windows service IBM Controller UI (FCMGLASS) for the change to take affect.

More Information:

https://www.ibm.com/docs/en/controller/11.1.0?topic=only-configuring-controller-web

Product:
Cognos Controller web 11.1
Microsoft Windows 2022 server

Issue:
What IBM service should be running on the server?

Solution:

When uninstalling the old version of Cognos Controller, reboot the server and ensure that the IBM Cognos Controller Web service is unregistered.  That is FCMWEB.

Go to the Command prompt (CMD). Manually unregister windows service with command:

sc delete FCMWEB

replacing FCMWEB with the exact name of the service you want to delete, if there are others.

After the reboot of the windows server, install the new version of Cognos Controller.

The anti-virus software can make the installation very slow – please consider to exclude the install folder from the anti-virus protection.

Now you should have a IBM Controller Web service.

Above is the windows service you should have if you install all Cognos Controller selections.

More Information:

https://www.ibm.com/docs/en/controller/11.1.0?topic=SS9S6B_11.1.0/com.ibm.swg.ba.cognos.ctrl_inst.doc/t_installfixpacks.htm 

https://www.ibm.com/docs/en/controller/11.1.0?topic=only-configuring-controller-web 

https://www.ibm.com/support/pages/download-ibm-controller-1110-fp2-fix-central 

1. Change to the directory where you have downloaded the install version.
2. Decompress the .tar.gz file.
3. To see the version of a component before you install it, unpack the tar file to disk, or read the table of contents of the tar file.
4. Stop Internet Information Services (IIS) Manager (the Default Website).
5. Stop all IBM Controller services.
6. If your IBM Controller environment is customized, back up the entire IBM Controller location.
7. Go to the location where you downloaded and extracted the files.
8. Go to the win64h directory and double-click the issetup.exe file.
9. Follow the directions in the installation wizard, installing in the same location as your existing IBM  Controller server components if already present.
10. Start the following services:
    • IBM Controller Batch Service
    • IBM Controller Web Service
    • IBM Controller Web UI Service
    • IBM Controller UI Service
    • IBM Controller Web Spreadsheets Service
    • IBM Controller Reports Service (if applicable)
    • IBM Controller FAP Service (if applicable)
    • IBM Controller Web Batch Service (if applicable)
    • IBM Controller API Service (if applicable)
11. If you have a distributed environment, repeat these steps for all remaining IBM Controller servers.
12. Start the Internet Information Services (IIS) Manager (the Default Website).

https://www.ninjaone.com/blog/delete-windows-service-from-command-line/

https://www.action1.com/blog/how-to-delete-windows-service-in-command-line-or-registry/

Product:

Cognos Controller 11.1.1003.12
Cognos Analytics Build: 12.0.4.46
Object Model version: 202406

Microsoft Windows 2022 server

Problem:

The PDF report is totally black.

Solution:

This is a feature of the new reports in CA 2.0.4.

In IIS Manager select the virtual directory (ibmcognos if using the default) and double-click Mime Types.

Add the following mime types to your IIS configuration if they are not already present.

• .svg : image/svg+xml
• .woff : application/x-font-woff
• .json : application/json
• .woff2 : font/woff2
• .template : text/html
• .txt : text/plain
• .properties : text/plain
• .wasm : application/wasm
• .mjs : application/javascript

Try to run a CA report to PDF format.

Cognos Controller 11.1 only supports CA 12.0.3 and not CA 12.0.4

Above changes may not work in Cognos Controller 11.1, you can either install CA 12.0.3

from file ca_instl_win_3.7.29.exe and ca_srv_win64_12.0.3.zip,

or use Controller embedded reporting, with this setting on the Controller server:

Open C:\Program Files\IBM\cognos\ccr_64\ControllerProxyServe\Web.config file

Add this line to the file:
<add key=”ccrReports” value=”http://servername.domain.com:9082/fcm.reports/report” />

Browse to the folder C:\Program Files\ibm\cognos\ccr_64\fcmweb\wlp\etc\
Edit the file server.env:
Add the following line:
JAVA_HOME=C:/Program Files/IBM/cognos/ccr_64/fcmweb/jre

Save the file and restart the server.

More information:

https://www.ibm.com/support/pages/node/7176858 

https://www.ibm.com/docs/en/controller/11.1.0?topic=options-configuring-controller-embedded-report-library

Product:
Cognos Controller CONTRL_UPDATE_version=CCR-AW64-ML-RTM-11.1.1003.31-0

Microsoft Windows 2022 server

Issue:

On a new installation, when run the FAP IP, you get a error.
If you check in the log folder for the TM1 application, you find this error:

Error: MetaData procedure line (0): Error executing SQL query: “select parent, child, parentname, childname from nrtr_extdim_temp_1”

Solution:

Check that the FAP ODBC connection is connected to the correct Controller FAP database.

Check that the ODBC connection is 64 bit.

1. Logon to the TM1 server as an administrator
2. Launch the following file: C:\Windows\SysWOW64\odbcad32.exe  (to open the 32 bit version)
3. Click on tab “System DSN“
4. As a precaution, open the ODBC connection “FAP” and note down all the settings
5. Afterwards, highlight the ODBC connection “FAP” and click “Remove“
6. Click “Yes” to confirm”
7. Click OK
8. From the Start Menu, click “All Programs – Administrative Tools – Data Sources (ODBC) (64 bit)“
9. Click on tab “System DSN“
10. Create an ODBC connection called “FAP” which connects to your FAP database (which should be separate from your “Controller database”.)

Also check that the tm1api.dll from bin64 folder are in the path on the windows server where you run the FAP service, and TM1 instance.

1. On the Controller FAP application server, go to control panel, system
2. Click on Advanced system settings at the bottom of the dialog
3. Click Environment Variables
4. Under System Variables, select Path, and click Edit
5. Append this with an extra entry at the end, for the path to the TM1\bin directory, for example: ;D:\Program Files\IBM\tm1_64\bin64
6. Click OK to all dialog boxes that follow
7. If you have changed your PATH, then you to restart the FAP service.

The TM1 client includes the .dll files that are required for the Financial Analytics Publisher server and the client to communicate with the TM1 server. Therefore it is necessary to install the TM1 client on the server where the Financial Analytics Publisher (FAP) service is installed.
In addition, the PATH variable must include the folder where these DLL files are located.
Controller 10.2 onwards is a 64-bit server, so requires 64-bit TM1 DLL files
Controller 10.1.1 and earlier is a 32-bit server, so requires 32-bit TM1 DLL files

Above can also give the error : Could not login to TM1. Could not load tm1api.dll due to: The specified module could not be found’ when starting FAP Initial Publish.

Please also check that the password entered in IBM Controller Financial Analytics Publisher client, for the datamart – edit – client (domain\username) have the correct password. Test by login to the TM1 instance from TM1 architect, with that user and password.

You find more information in the FAP log file at D:\Program Files\IBM\cognos\ccr_64\Server\FAP folder.

More information:

https://www.ibm.com/support/pages/node/198183

https://www.ibm.com/support/pages/node/435443