Why does the report pdf also open in adobe?

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Product:

IBM Cognos Controller 11.1
Microsoft Windows 2019 server

Issue:

New installation of IBM Controller 11.1, when the client run a standard report in Cognos Controller client program. The EDGE or adobe acrobat is also started and show the PDF file – even the PDF file is show inside the Controller program dialog.

 

Solution:

1. Ensure no one is logged into cognos controller client.

2. Logon to the Controller application server

3. Browse to the folder ‘ControllerProxyServer’. Can be C:\Program Files\ibm\cognos\ccr_64\ControllerProxyServer

4. Create a backup copy of the file: web.config

5. Use Notepad++ to edit the file web.config

6. Locate the section <appSettings>

7. Add the following line into that section:

<add key="useInternalPdfViewer" value="true" />

8. Save the file and restart the service.

 

More information:

https://www.ibm.com/support/pages/how-enable-local-pdf-rendering-when-running-standard-reports-enabling-pdfviewer-using-parameter-useinternalpdfviewerÂ