Cognos Controller 10.3.1 (version 10.3.1100.166)
Cognos Analytics
Microsoft Windows 2012 R2 Server

After upgrade of Cognos Controller Client on Citrix server, the help menu does not work.

Error message:
Error Launching menu item “Help”.
Could not find a part of the path ‘c:\program files (x86)\IBM\IBM Cognos Controller\ctrl_ug_fapug_contectlinks.csv’.
at system.Net.FileWebRequest.EndGetResponse(IAsyncResultasyncResult) at…

Possible solution:
The file ccr.exe.config contain the wrong path. Open C:\Program Files\ibm\IBM Cognos Controller Local Client\ccr.exe.config in notepad.
Change the value

<add key=”CASUrl” value=”C:\Program Files (x86)\IBM\IBM Cognos Controller\”/>


<add key=”CASUrl” value=”C:\Program Files\ibm\IBM Cognos Controller Local Client\”/>

Save the file and try again.
Check also that <add key=”HelpUrl” value=”“/>  point to the correct web address.

Example of the ccr.exe.config file:

<?xml version=”1.0″ encoding=”utf-8″?>
# =====================================================================
# IBM Confidential
# OCO Source Materials
# IBM Cognos Products: ccr
# (C) Copyright IBM Corp. 2004, 2014
# The source code for this program is not published or otherwise
# divested of its trade secrets, irrespective of what has been
# deposited with the U.S. Copyright Office.
# =====================================================================

<sectionGroup name=”profile”>
<section name=”Settings” type=”System.Configuration.NameValueSectionHandler, System, Version=1.0.3300.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, Custom=null”/>
<section name=”log4net” type=”log4net.Config.Log4NetConfigurationSectionHandler, log4net” requirePermission=”false”/>
<add key=”SelectDb” value=”true”/>
<add key=”Language” value=”2057″/>
<add key=”CASUrl” value=”C:\Program Files\IBM\IBM Cognos Controller Local Client\”/>
<add key=”WSSUrl” value=”http://servername/ibmcognos/controllerserver”/>
<add key=”HelpUrl” value=””/>
<add key=”InstallExcelLink” value=”false”/>
<add key=”CacheDir” value=””/>
<add type=”ClientExtension, ControllerExtension” priority=”0″ group=”0″/>

<level value=”ERROR”/>
<appender-ref ref=”CCRClient”/>
<appender name=”CCRClient” type=”log4net.Appender.FileAppender”>
<staticLogFileName value=”false”/>
<file type=”log4net.Util.PatternString”>
<conversionPattern value=”${LOCALAPPDATA}\CCRClientLogs\%date{MM_dd_yyyy}.txt”/>
<appendToFile value=”true”/>
<layout type=”log4net.Layout.PatternLayout”>
<conversionPattern value=”%date %-5level %logger – %message%newline”/>

Then in the users profile, check the same values are correct, in the file /appdata/roaming/cognos/ccr/ccr.config.

Cognos Planning Analytics Workspace version 30
Microsoft Windows 2016 Server

In a Planning Analytics (TM1) environment where native security is used, you get a error when you try to add content to workspace from the PA databases on left side of screen.

Error Message:
unable to fetch data for content tree. Session can not be established for server: BUDGET 401 (Unauthorized) (“errorMessage”.””.”query”.”https://…..

Possible Solution:
Log out from Workspace
Go into TM1 Architect.
Set a password for all users, do not use blank (empty) as a password. That will not work for workspace. Also ensure that the ADMIN account have a password like apple.

After the user have a password set, exit TM1 Architect and surf to Planning Analytics Workspace again.

Planning Analytics 2.0.4 on Microsoft Windows 2012 server
Planning Analytics Workspace 30 on Linux server
Cognos Analytics 11.0.9 on Microsoft Windows 2012 server

Have setup PA with SSO to CA11 as above link, but when a user surf from Internet Explorer to PAW at address –  the user end up logged into the CA11 portal (cognos connection) instead of the PAW page.

Start PUTTY and login to the Linux server
Enter sudo -su to a root user.
Go to the ../paw folder.
Go to the /paw/config folder.
Enter more paw.env  to see the settings used in Planning Analytics Administration Tool listed on screen. They are saved to this file paw.env
Enter nano paw.env  to be able to edit the file.
Change the IBM Cognos BI Gateway URI and IBM Cognos BI Dispatcher URI fields, to both end with /bi/v1/disp


(in later versions of PAW the IBM Cognos BI Dispatcher URI should be

Two lines in paw.env should look like this;
export IBMCognosGatewayURL=””
export IBMCognosServlet=””

Press CTRL+X to exit the NANO editor in linux.
Press Y to save the changes to paw.env file.

In the paw/scripts folder enter ./ down  to stop the PAW services.
In the paw/scripts folder enter ./ to load the PAW services again.
In the paw/scripts folder enter ./ start  to start the PAW services.
Wait 10 minutes.
Surf to  to test if it works.

This change can also be done in the Planning Analytics Administration Tool, but then you first need to turn off SSO in IIS and change to security mode 1 in tm1s.cfg file.

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