Cognos Controller 10.3
Microsoft Windows 2008 R2 standard server
When click start inside Batch Service tab for Cognos Controller configuration of Batch services settings. You get a error message
“Service CCRBatchService was not found on computer”
During the installation of Cognos Controller 10.3 there was a error message that something went wrong. If you look in file C:\Program Files\ibm\cognos\ccr_64\instlog\isconfig-CNTRL-20170327_0136.log then you find this text:
Executing command “cmd.exe /C “”C:\Program Files\ibm\cognos\ccr_64\bin\wct\batchsrvreg.bat” “C:\Program Files\ibm\cognos\ccr_64\server\CCRBatch.exe””” successstatus = 0 windowstyle = HIDDEN waitforexit = YES…
Successfully executed system command: “cmd.exe /C “”C:\Program Files\ibm\cognos\ccr_64\bin\wct\batchsrvreg.bat” “C:\Program Files\ibm\cognos\ccr_64\server\CCRBatch.exe”””
Warning: Application has returned exit code 1, Expecting return code 0.
If you look in to Services under Administrative tools in control panel you see that the “IBM Cognos Controller Batch Service” is missing.
Start a CMD prompt as administrator
Enter this line:
cmd.exe /C “”C:\Program Files\ibm\cognos\ccr_64\bin\wct\batchsrvreg.bat” “C:\Program Files\ibm\cognos\ccr_64\server\CCRBatch.exe
and run it. Will show text similar to this;
Installing service CCRBatchService…
Service CCRBatchService has been successfully installed.
Creating EventLog source CCRBatchService in log Application…
The Install phase completed successfully, and the Commit phase is beginning.
See the contents of the log file for the C:\Program Files\ibm\cognos\ccr_64\serv
er\CCRBatch.exe assembly’s progress.
The file is located at .
Committing assembly ‘C:\Program Files\ibm\cognos\ccr_64\server\CCRBatch.exe’.
Affected parameters are:
assemblypath = C:\Program Files\ibm\cognos\ccr_64\server\CCRBatch.exe
The Commit phase completed successfully.
The transacted install has completed.