Product:
Cognos BI 10.2.2 (or Cognos Analytics 11.0.x)
Microsoft Windows 2008 Server
Issue:
You have not access to the Cognos Connection. The IBM Cognos service is running, what it looks like in Windows Services. The cogserver.log is empty since last restart.
Error message:
IBM Cognos gateway can not connect to IBM Cognos BI server.
Cause:
The root cause, a corruption in the \wlp\usr\servers\cognosserver\workarea for WebSphere Liberty Profile (WLP)
Solution:
Stop the IBM Cognos Windows service.
Backup the “workarea” folder.
Delete the “workarea” folder at C:\Program Files\ibm\cognos\analytics\wlp\usr\servers\cognosserver\workarea
Start IBM Cognos service again.
More information:
http://www-01.ibm.com/support/docview.wss?uid=swg22011841
http://www-01.ibm.com/support/docview.wss?uid=swg21991231
http://www-01.ibm.com/support/docview.wss?uid=swg21347919