Files are in use when try to upgrade CA11

by ·Comments Off on Files are in use when try to upgrade CA11

Product:

Cognos Analytics 11.2.4

Issue:

Can not install CA11 as there are file in use.

Solution:

Stop the ibm cognos service and set it to manual in windows services manager.

Stop the IIS ( World Wide Web Publishing Service ) and set it (W3SVC) to manual.

Reboot the Windows server, to clear the memory.

Login as administrator again.

Go to the folder where you have the CA11 media.

Now start the installation from; a file like analytics-installer-3.7.21-win.exe

https://www.ibm.com/support/pages/ibm-cognos-analytics-1124-fix-pack-2 

Ensure that you have backed up the content store database, and saved the cognos configuration as a text file, before you start the upgrade of Cognos Analytics.

If the setup fail during installation, you may have files to restore in folder C:\Program Files\ibm\cognos\analytics\install_backup

More Information:

https://www.ibm.com/support/pages/how-upgrade-your-version-cognos-analytics

https://docs.oracle.com/en/industries/health-sciences/inform/cognos1124-install/index.html?toc.htm?227090.htm

https://docs.oracle.com/en/industries/life-sciences/inform/cognos1124fp2-install/index.html?toc.htm?227238.htm

The IBM Cognos Analytics installation consists of two components: the installer executable and a repository zip file.

  1. Download the ca_instl_win_3.6.39.exe and ca_srv_win64_11.2.4.zip files from My Oracle Support (MOS) in Patch 23294044.
  2. Right click on ca_instl_win_3.6.39.exe, and select Run as administrator.
  3. Select the language to use for the installation, and click Next.

    The Repository selection page appears.

  4. Click Choose, browse to the server repository where the ca_srv_win64_11.2.4.zip file is located, click Open, and then click Next.

    The install getting started page appears.

  5. Select IBM Cognos Analytics, and click Next.
  6. Review and accept the license agreement, and click Next.
  7. In the Installation location field, browse to or type the drive and destination folder for the Cognos Analytics application (for example E:\cognos\c11), and click Next.

    If the Folder does not exist message appears, click Yes to create the folder.

  8. Select the appropriate installation type and components depending on your server configuration, and click Next. Do not select the Optional Gateway component.

    Server Configuration

    To install…

    Installation type

    Choose components

    Single server

    Content Manager and Report Server

    Custom

    Content Tier (mandatory)

    Application Tier

    Active Content Manager

    Custom

    Content Tier (mandatory)

    Application Tier

    Distributed environment

    Standby Content Manager

    Custom

    Content Tier (mandatory)

    Application Tier (mandatory)

    Report Server

    Custom

    Application Tier (mandatory)

  9. Review the pre-installation summary, and click Install.

    The installation program installs the components that you selected. This takes several minutes. When the component installation is complete, the Complete page appears.

  10. Click Done.
  11. On the Complete page, click Done.
  12. Open the cmplst.txt file in the Cognos installation directory.
  13. Look for the line Manifest=casrv-manifest-11.2.4-2212070924-winx64h.json to confirm that Cognos Analytics 11.2.4 is installed successfully.

 

Upgrade to IBM Cognos Analytics 11.2.4 FP2

Install IBM Cognos Analytics 11.2.4 FP2 software on all the applicable servers:

  1. Download the analytics-installer-3.7.12-win.exe and casrv-11.2.4-2307061628-winx64h.zip files from My Oracle Support (MOS) in patch 23294044.
  2. Stop all IBMCOGNOS and IIS services, set them to manual.
  3. Reboot the Windows server to clear the memory before starting the installation.
  4. Right click on analytics-installer-3.7.12-win.exe, and select Run as administrator.
  5. Select the language to use for the installation, and click Next.

    The Repository selection page appears.

  6. Click Choose, browse to the server repository where the casrv-11.2.4-2307061628-winx64h.zip file is located, click Open, and then click Next.

    The install getting started page appears.

  7. Select IBM Cognos Analytics, and click Next.
  8. Review and accept the license agreement, and click Next.
  9. In the Installation location field, browse to or type the drive and destination folder for the Cognos Analytics application (for example E:\cognos\c11), and click Next.

    A warning appears informing you that you are installing in the same location as a previous location and that files will be overwritten.

  10. Click Yes to agree to choose this location.
  11. Review the pre-installation summary, and click Install.

    A warning appears informing you about failure in pre-action installation step. Click OK to continue.

  12. Click Done.
  13. On the Complete page, click Done.
  14. Open the cmplst.txt file in the Cognos installation directory.
  15. Look for the line casrv-manifest-11.2.4-2307061628-winx64h.json to confirm that Cognos Analytics 11.2.4 FP2 is installed successfully.
  16. Go into Cognos Configuration – check that the environment values are correct – click save.
  17. Change the IBMCOGNOS service to automatic, the same for the WWW service.
  18. Reboot the Windows server.
  19. Wait 20 minutes.
  20. Check that you can login to Cognos Analytics.

 

Problems solved can be found in the Fix List for Cognos Analytics 11.2.4 FP2

Entitled Bundled Customers use this link Cognos Analytics 11.2.4 FP2 to get access to download Cognos Analytics Fix Pack 2.