The remote server returned an error: (404) Not Found.


Planning Analytics Workspace 73


When starting EXCEL and login to TM1 with PAFE you get a error after you have logged in.

The remote server returned an error: (404) Not Found.

Cognos.Office.Tm1.Connections.Tm1WebException: The remote server returned an error: (404) Not Found. —> System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at Cognos.Office.Tm1.Connections.Tm1Request.GetResponse()
— End of inner exception stack trace —
at Cognos.Office.Tm1.Connections.Tm1Connection.HandleWebException(Tm1WebException x, Uri path)
at Cognos.Office.Tm1.Connections.Tm1Connection.GetResponse(Tm1Request request)
at Cognos.Office.Tm1.Connections.Tm1Connection.SendRequest(Tm1Request webRequest, AcceptReturnEnum returns)
at Cognos.Office.Tm1.Connections.Tm1Connection.SendRequest(String method, String path, String postData, AcceptReturnEnum returns, Int32 timeout)
at Cognos.Office.Tm1.Connections.Tm1Connection.Get(String path, AcceptReturnEnum file, Int32 timeout)
at Cognos.Office.Tm1.Rest.Tm1RestCapabilities..ctor(Tm1Connection connection, String server, Int32 timeout)
at Cognos.Office.Tm1.Rest.Tm1RestConnection.RefreshCapabilities(String server, String path)
at Cognos.Office.Tm1.Tm1DataSource.On_LogOn(String server)
at Cognos.Office.Tm1.Tm1DataSource.Logon(LogonType logonType, DataSourcePropertiesCollection properties)
at Cognos.Office.Framework.Communications.DataSourceManager.LogOn(String dsType, String connectionString, String serverName, IDataSource& source

In the background can Internet Explorer be open and show:

The webpage cannot be found
HTTP 404
Most likely causes:
•There might be a typing error in the address.
•If you clicked on a link, it may be out of date.


Suggested solution:

Check that you have a version of PAFE that is close to PAW version. 

Inside excel on the IBM Planning Analytics ribbon select help – about. It should list version in lower right corner – like 2.0.73

If the help drop down menu show more than “using IBM Planning Analytics for Microsoft Excel” then you can have a old version.

Close excel.

Download a later version of PAFE from IBM.

Check your version of excel – if it is 64 bit – click on the 64 bit xll file to start pafe ( IBM_PAfE_x64_2.0.73.3.xll ).

Select the IBM Planning Analytic ribbon and try to connect again.

Under options – IBM connections – you should point to the PAW servers URL.

More Information:

To add the xll to excel, do this:

  1. Download the Planning Analytics for Microsoft Excel .xll file from IBM Support Fix Central.
  2.  Rename the file to PAFEexcel.xll and move the .xll file to your desired directory. ( like c:\install ) (when you upgrade PAFE file in future you only need to replace the file on the computer – as the name is the same, the excel connection should stay working).
  3. Launch Microsoft Excel.

    When you install the Planning Analytics for Microsoft Excel .xll as an add-in to Excel, do not double-click the .xll file to open Planning Analytics for Microsoft Excel. This causes Excel to crash.

  4. Click the Developer tab.
  5. Click Excel Addins in the ribbon.
  6. Click Browse….
  7. Select the Planning Analytics for Microsoft Excel .xll file.
  8. Click OK.
  9. Go to file – options – trust center
  10. Click on Trust Locations
  11. Click on Add new location button
  12. Add the path to where you have saved your xll file.