Product:
IBM Cognos Planning 10.1.1
Windows 2008 R2 terminal Server (citrix)
Symptom:
When user open node in Cognos Planning Contributor client it crash the 5 or 10 time he tries to open a node. The client works fine on a Microsoft Windows 7 workstation.
Error message:
Contributor has stopped working
A problem caused the program to stop working
correctly. Please close the program
-> Close the program.
Error message found in Microsoft Windows event log on Citrix server:
Faulting application name: contributor.exe, version: 10.1.4029.0, time stamp: 0x52a844e3
Faulting module name: WS2_32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba68
Exception code: 0xc0000005
Fault offset: 0x000013c0
Faulting process id: 0x2b98
Faulting application start time: 0x01cfc6b721482f24
Faulting application path: C:\Program Files (x86)\ibm\cognos\c10plan\crcp\CognosRCP\rcp\applications\contributor_10.1\bins\bin_10.1.4308.0\contributor.exe
Faulting module path: C:\Windows\syswow64\WS2_32.dll
Report Id: 5fc3d1fc-32aa-11e4-aab7-fc15b4166e04
Solution:
Right-Click on My Computer and select properties.
Click on “Advanced system settings”
On the Advanced tab- click on Settings button for Performance.
Click on “Data Execution Prevention” tab
Select “Turn on DEP for essential Windows programs and services only”
Click OK
Restart the Windows server.