Excel link does not work

Product:
Cognos Controller 11.0.1200
Windows Server 2022

Issue:

When press the excel icon in Cognos Controller, excel starts but there is no controller toolbar inside.

Solution:

Check that you have two lines for cognos controller in options-add in.

if not, ensure that one is not disabled.

1. Launch Excel

2. Click “File – Options”

3. Click “Add-ins”:

4. Change “Manage” to “Disabled Items” and clickĀ ‘Go’:

5. Highlight the Controller add-in (“cognos controller link for Microsoft excel (adxloader.Controller.ExcelLink.dll)”), and click “Enable“:

6. Test.

If that not helps, try to add the add-in manually.

More information:

https://www.ibm.com/support/pages/missing-menu-item-controller-excel-excel-add-not-visible-active-caused-com-add-inside-disabled-itemsĀ