Product:
Cognos Controller 11.0.12
Microsoft Windows 1016 server
Issue:
Error message about missing files when doing a upgrade installation of Cognos Controller 11.
Failed to copy file “d:\cognos controller upgrade\cntrl_11.0.1_win_ml\winx64h\./resource/utf-8\is_en_rc.txt” to destination “d:\program files\ibm\cognos\ccr_64\uninstall\./resource/utf-8\is_en_rc.txt”: No such file or directory.
If you press skip, you get a new message for other missing file.
Solution:
Check the size of the cntrl_11.0.1_win_ml.tar.gz file – if it is less than 2 326 187 KB, you have the wrong file. Download again from IBM.
| Parts and platforms | Details | eImage |
|---|---|---|
| IBM Cognos Controller 11.0.1 Microsoft Windows Multilingual | Required | M0DH2ML |
A zip file of the size 409 587 KB is wrong.
More information:
https://www.ibm.com/support/pages/downloading-ibm-cognos-controller-1101
To log a ticket with IBM support go to: https://www.ibm.com/mysupport/s/?language=en_US
IBM Documentation: https://www.ibm.com/docs/en/cognos-controller