This site can’t provide a secure connection

Product:
Planning Analytics 2.0.9.19 TM1
Microsoft Windows 2019 Server

Issue:

When user browse to the tm1web they get a error – random in different web-browsers e.g. chrome and edge.

Error msg:

This site can’t provide a secure connection
tm1sebservername.domain.com sent an invalid response.
Try running Windows Network Diagnostics.
ERR_SSL_PROTOCOL_ERROR

Solution:

Check the URL you use – it need to start with HTTP:// if you do not have a certificate on your TM1WEB service.

If you by accident enter;

https://servername.domain.com:9511/tm1web/

you get above error.

You need to enter

http://servername.domain.com:9511/tm1web/

 

More Information:

https://www.ibm.com/docs/en/planning-analytics/2.0.0?topic=itw-configure-ssl-planning-analytics-tm1-webspreadsheet-services-existing-keystore 

https://www.ibm.com/support/pages/planning-analytics-ssl-configuration-tm1web-or-any-web-tier-components-does-not-work-expected

https://www.ibm.com/docs/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_ug.2.0.0.doc/tm1_ug.pdf