Cognos Analytics 11.1.7
Microsoft Windows 2019
User can not login to CA11, they get a blank page or spinning icon.
Ensure the user URL they enter in the web browser end with / and not only /bi
Valid URL for Cognos:
NOT valid URL:
The last word in the URL is considered a file, that need to exist, in that folder (D:\Program Files\ibm\cognos\analytics\webcontent) – if the URL does not end with /.
Clear the cache in the users web browser or try a different web browser like chrome.
If it does not help, check the cognos server log file for more information: D:\Program Files\ibm\cognos\analytics\logs\cognosserver.log