The webpage cannot be found HTTP 404


Planning Analytics TM1_version=TM1-AW64-ML-RTM-11.0.913.10-0

Cognos Analytics 11.1.7 FP6 kit_version=11.1.7-2210041400

Microsoft Windows 2019 server


A new setup of PAL and CA11 on the same windows server, where you have configured SSO and CAM security.

Login to IBMCOGNOS works fine, also login to TM1 Architect is working.

When a user try to login to TM1WEB, they get a error after selecting the TM1 instance to use.

The webpage cannot be found
HTTP 404
Most likely causes:
•There might be a typing error in the address.
•If you clicked on a link, it may be out of date.

The url say something like:


The tm1web.html file is missing from folder D:\Program Files\ibm\cognos\analytics\webcontent\bi\tm1\web.

Copy the folder D:\Program Files\ibm\cognos\analytics\webcontent\tm1 to D:\Program Files\ibm\cognos\analytics\webcontent\bi\tm1.


If you get error PRS-PRH-0221 The file “portal/variables_TM1.xml” could not be opened.  Rename the file variables_TM1.xml.sample to variables_TM1.xml in folder D:\Program Files\ibm\cognos\analytics\templates\ps\portal.

The url in IBMCOGNOS is something like:….

D:\Program Files\ibm\cognos\analytics\templates\ps\portal\variables_TM1.xml file does not need to be edit any longer. The default variables_TM1.xml needs to stay as is. It is still required (if configured in the tm1s.cfg), but the application will be using the specified tm1web.html file, instead, to redirect the user from the BI (after being authenticated by CAM) to the tm1web server.  Looks like the CA11 in some configurations require this file.

More Information: