PDF report does not show


Cognos Controller 10.1

Adobe Reader 10


When Cognos Controller user run a standard report, and it show fine in HTML.

Then user change to view it in Adobe Reader PDF format, then they only get a progress bar and the PDF does not show.


PDF report does not show – user see a progress bar instead.



Adobe Reader 10 is not supported by Cognos Controller 10.1

More information here




Start Adobe Reader X on the client computer and under menu

edit – preferences

select general dialog

uncheck “Enable Protected Mode at startup”

click OK

Then start Cognos Controller Client, and test a standard report again.


This change is saved per user on the client, so the best is if the IT department can roll out this change of Adobe Reader with a GPO.