Error -2 occurred pinging your Cognos Password


Planning Analytics

Microsoft Windows 2019 server


You have SSO with Active Directory through use of Cognos Analytics on the same server.

After some time you are logged out of TM1 Architect, and get below error message:

Error -2 occurred pinging your Cognos Password

You will now be disconnected from name.


Update your Internet Options settings by adding the server name to the trusted internet zone.

  • In Windows control panel – click on Internet Options.

    The Internet Options dialog opens.

  • Click the Security tab.
  • Click Trusted Sites and then click the Sites button.
  • Enter the URL of the Cognos Analytics server in the Add this Web site to the zone box.
  • Click Add.
  • Close the Trusted Sites dialog box.


More information: