PA-gateway does not start after patch of windows


Planning Analytics Workspace

Microsoft Windows 2019 server


After patch or restart of the Windows server, sometimes the PAW does not come up.

Suggested solution:

In Daemon.json file shutdown timeout settings update and changed to 600 sec from 180 sec

Found in folder C:\ProgramData\docker\config

Registry key settings update WaitToKillServiceTimeout increase to 20 sec from 5 sec

  • WaitToKillServiceTimeout: Windows normally waits 5 seconds for background services to clean up and close when you tell your computer to shut down. Some applications may change this value when you install them, giving their background services extra time to clean up. Windows forcibly shuts down background services after this period of time. This value controls how many seconds Windows waits before doing so. Windows will automatically shut down if all services close successfully before the timer expires.

It should be created in regedit under this branch:


Change the Service type of ‘Docker Engine’ to manual from automatic.

Create a task scheduler so that this ‘Docker Engine’ service should start only after 15 minutes of the server restart.

More information: