Cognos Controller Excel hang when click on intercompany button

Cognos Controller 10.3.1
Microsoft Windows 2016

User is stuck inside Excel when using the buttons for the controller add-in.

Close excel and cognos controller clients.
Login to Cognos Controller as the user with the problem.

Click “Maintain / User / Personal Defaults > tab Layout (2)”
Untick the box ‘Save Window Size’
Click Save
Logoff from Controller, and re-launch the Controller client.

Go to Company – data entry – and try again.

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