R6025 – pure virtual function call

Cognos Analytics 11.1.6
Product_version=11.1 R6
Microsoft Windows 2016 Server


When browse to IBMCOGNOS and login with SSO, you get a error;
Microsoft Visual C++
Runtime Library: Runtime Error! Program
c:\windows\system32\intersrv\w3wp.exe R6025 – pure virtual
function call

Cognos Installed from ca_srv_win64_11.1.6.zip file.

If you browse to http://servername:9300/bi/v1/disp, then the login works fine.

Download a later version of CA11 from Fix Central

interim fix: 11.1.6-BA-CA-Win64-IF001
Cognos Analytics 11.1.6 Interim Fix 1
The following files implement this fix.
casrv-11.1.6-2005071525-winx64h.zip (5.01 GB)

To upgrade;

Stop the Cognos service and put it to manual.
Export the cognos configuration as a backup.
Reboot your windows server, to ensure all cognos java process have stopped.
Start the installation again with ca_instl_win_2.0.2003191.exe and select the file casrv-11.1.6-2005071525-winx64h.zip.
Install on top of previous installation.

Open Cognos Configuration, save the configuration and start the services.

Test to surf to http://servername.domain.com/ibmcognos

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