Blank page when surf to contributor page

Planning Analytics 2.0.9
Microsoft Windows 2016 server

After upgrade to Planning Analytics 2.0.9, user of TM1 Application web (contributor) get a blank page or below error in web browser when they try to open a link.


Clear the web browser cache before you surf to PMPSVC webpage.

You can also try a script to clean the browser cache, please test the script in your lab first.
Below script will clean Chrome browser cache:

REM echo %username% > C:\ProgramData\user.$$$

ECHO       Clearing Chrome cache
taskkill /F /IM “chrome.exe”

REM Set /p uname=< C:\ProgramData\user.$$$
REM set ChromeDataDir=C:\Users\%uname%\AppData\Local\Google\Chrome\User Data\Default

set ChromeDataDir=C:\Users\%USERNAME%\AppData\Local\Google\Chrome\User Data\Default
set ChromeCache=%ChromeDataDir%\Cache
del /q /s /f “%ChromeCache%\*.*”
del /q /f “%ChromeDataDir%\*Cookies*.*”

set ChromeDataDir=C:\Users\%USERNAME%\Local Settings\Application Data\Google\Chrome\User Data\Default
set ChromeCache=%ChromeDataDir%\Cache
del /q /s /f “%ChromeCache%\*.*
del /q /f “%ChromeDataDir%\*Cookies*.*”
ECHO      Clearing Chrome cache DONE

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