Application has returned exit code “3”

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Product:
Cognos Controller 10.4
Microsoft Windows 2016 server
Oracle 12c database

Problem:
New installed Cognos Controller server. You get a error when you do a optimization of the Cognos Controller database from the Cognos Controller client.

Error message:

If you look into the installation log file, in folder c:\program files\ibm\cognos\ccr_64\instlog\tl-CNTRL-10.4-0.101-yymmdd-hhmm.txt and search for error during install, you will find this lines:
Successfully copied file “C:\Users\L-CTRL~1\AppData\Local\Temp\COG_2\server\vfp9r.dll” to file “C:\Windows\system32\server\vfp9r.dll”.
Self registration of file using command line “C:\Windows\system32\regsvr32.exe /s “C:\Windows\system32\server\vfp9r.dll””.
Error: Failed system command “C:\Windows\system32\regsvr32.exe /s “C:\Windows\system32\server\vfp9r.dll””.
Error: Application has returned exit code “3”.
Successfully deleted file “C:\Users\L-CTRL~1\AppData\Local\Temp\COG_2\server\vfp9r.dll”.
Successfully set value “C:\Windows\system32\server\vfp9r.dll” for key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs”.

and

Successfully copied file “C:\Users\L-CTRL~1\AppData\Local\Temp\COG_2\server\vfp9t.dll” to file “C:\Windows\system32\server\vfp9t.dll”.
Self registration of file using command line “C:\Windows\system32\regsvr32.exe /s “C:\Windows\system32\server\vfp9t.dll””.
Error: Failed system command “C:\Windows\system32\regsvr32.exe /s “C:\Windows\system32\server\vfp9t.dll””.
Error: Application has returned exit code “3”.
Successfully deleted file “C:\Users\L-CTRL~1\AppData\Local\Temp\COG_2\server\vfp9t.dll”

Workaround:
Uninstall Cognos Controller from the server.
Then reinstall it again to the same directory.
Check the log file again, now the above two files are installed correct.
Update Controller Configuration with correct report server values again.

Suggestion, always install cognos controller – then uninstall it, and install cognos controller again. This to prevent this and you have to update the Cognos Controller Configuration again.

More information:
https://www-01.ibm.com/support/docview.wss?uid=swg21442198