Product:
Cognos Analytics 11.0.12
Microsoft Windows Server 2016
Problem:
After a reboot the Cognos BI Service does not start.
Error message in Cognos Configuration:
CFG-ERR-0103 Unable to start IBM Cognos service. Execution of the external process returns an error code value of ‘-1’.
Error message in Windows services when starting is that the password is wrong.
Possible solution:
A group policy have removed the service account for Cognos, from the local windows policy:
“Log on as a Service”. Add the Cognos windows service account back to the group.
Go to control panel – administration tools
Go to Local Security Policy
Expand Security settings – Local Policies – User Rights Assignment.
Click on Log on as a service.
Click Add user or group.
Add your user, and click OK all the way.
or you can enter the password again, then it will be automatically added to the group.
More Information: