by ·Comments Off on Could not find the TM1 server [tm1servername:FAP]

Product:
Cognos Controller 10.4.2

Issue:

After a reboot of the TM1 server where the FAP service is running, the FAP does not connect to the TM1 services with error in D:\Program Files\ibm\cognos\ccr_64\Server\FAP\error.log file.

DEBUG [fap.service.schedule.ConnectionsPoller] [pool-5-thread-2], Starting connection poller for datamart ‘FAP’ with a 3600000 ms timeout.

ERROR [fap.service.schedule.Scheduler] [pool-5-thread-2], Could not find the TM1 server [tm1:FAP]

Suggested solution:

Change the FAP service to have “Automatic (Delayed Start)” in the windows services.

The Tm1 instance must be started before the FAP service is started.

More Information:

https://www.ibm.com/docs/en/cognos-controller/11.0.0?topic=administration-fap-web-configuration

https://www.ibm.com/support/pages/fap-connection-tm1-server-renewed

by ·Comments Off on Cognos Controller – no sso

Product:
Cognos Controller 10.4.2
Microsoft Windows 2022 server

Issue:

Users are prompted with the native login dialog, instead of the SSO (single sign on), that should be using the CAM (Cognos Analytics login).

This happens after the Cognos Controller Windows server was restarted last night.

Solution:

Ensure that the Component service (found under Administrative Tools) have the COM+ component IBM Cognos Controller Consolidation running. Right click on IBM Cognos Controller Consolidation and select Start, if they are not running.

Ensure that the Cognos Controller Configuration, is set to CAM Authentication in the Server Authentication dialog. Even if it is correct set, change to native, and then back to CAM authentication. Then click on save icon in Controller Configuration.

If above works, then it can be that when the Windows server was restarted, and some of the controller configuration values was not picked up by the system.

 

 

More information:

https://www.ibm.com/support/pages/enabling-single-sign-cognos-secured-against-active-directory 

https://www.ibm.com/support/pages/how-configure-controller-use-single-sign-sso-logon-authentication-cognos-bi 

https://www.ibm.com/docs/en/cognos-controller/10.4.2?topic=access-configure-cognos-controller-authentication-method 

by ·Comments Off on Can not find /content/package[@name=’Frango on Collinsd’]/model

Product:
Cognos Controller 10.4.2
Microsoft Windows 2012 Server

Issue:

When run a standard report, the BI session start, but you get a error that you do not have rights to the package.

QE-DEF-0157

/messageString></message></messages> http://www.ibm.com/xmlns/prod/cognos/reportService/202004/.sessionRSV-SRV-0042 Spåra bakåt:RSReportService.cpp(734): QFException: CCL_CAUGHT: RSReportService::processImpl()RSReportServiceMethod.cpp(254): QFException: CCL_RETHROW: RSReportServiceMethod::process(): asynchRunSpecification_RequestRSASyncExecutionThread.cpp(887): QFException: RSASyncExecutionThread::checkExceptionRSASyncExecutionThread.cpp(331): QFException: CCL_CAUGHT: RSASyncExecutionThread::runImpl(): asynchRunSpecification_RequestRSASyncExecutionThread.cpp(932): QFException: CCL_RETHROW: RSASyncExecutionThread::processCommand(): asynchRunSpecification_RequestRSRequest.cpp(1656): QFException: CCL_THROW: RSRequest::executeInteractivePrompting()RSQueryMgr.cpp(840): QSModelNotFound: CCL_RETHROW: RSQueryMgr::getListIteratorRSQueryMgr.cpp(912): QSModelNotFound: CCL_RETHROW: RSQueryMgr::getResultSetIteratorRSQueryMgr.cpp(1020): QSModelNotFound: CCL_RETHROW: RSQueryMgr::createIteratorRSQueryMgrBasic.cpp(296): QSModelNotFound: CCL_RETHROW: RSQueryMgrBasic::executeRsapiCommandRSQueryMgrBasic.cpp(669): QSModelNotFound: CCL_THROW: RSQueryMgrBasic::processExceptionRSQueryMgrExecutionHandlerImpl.cpp(167): QSModelNotFound: CCL_RETHROW: RSQueryMgrExecutionHandlerImpl::execute()RSFaultHandler.cpp(193): QSModelNotFound: RSFaultHandler::handleNonCriticalExceptionQFSSession.cpp(1190): QSModelNotFound: CCL_RETHROW: QFSSession::ProcessDoRequest()QFSSession.cpp(1188): QSModelNotFound: CCL_CAUGHT: QFSSession::ProcessDoRequest()QFSSession.cpp(723): QSModelNotFound: CCL_RETHROW: QFSSession::ProcessDoRequest()QFSXQEModelChecker.cpp(90): QSModelNotFound: CCL_RETHROW: QFSXQEModelChecker::IsModelPointingToTheNewStack()Source/QECMAuthentication_4.cpp(6149): QSModelNotFound: CCL_THROW: QE

Solution:

The Cognos Controller server have lost the knowledge of that the package name is “Controller”, go into the Cognos Controller configuration.

Go to report server tab.

Ensure the package name is Controller.

And press SAVE anyway to ensure the settings are saved.

Exit Cognos Controller Configuration.

Start Cognos Controller Client and test the standard report again.

More Information:

https://www.ibm.com/support/pages/qe-def-0157-model-abcdefgh-does-not-exist-when-trying-run-standard-report-caused-renaming-package-controller-configuration

 

by ·Comments Off on Adobe open and tell the pdf is not a readable file

Product:
Cognos Controller 10.4.2 fix pack 2
CONTRL_UPDATE_version=CCR-AW64-ML-RTM-10.4.2200.70-0
CONTRL_UPDATE_name=IBM Cognos Controller Update
Microsoft Windows 2019 server

Issue:

When run a standard report in Cognos Controller program, the adobe program starts up and give an error message.

or error like this when open the pdf report. That is if the report is shown both in cognos controller and in a separate adobe reader.

 

Solution:

Change the Cognos Controller server to use the internal pdf viewer.

Steps:
1. Obtain a short amount of downtime (nobody logged onto Controller)
2. Logon to the Controller application server
3. Browse to the folder C:\Program Files\ibm\cognos\ccr_64\ControllerProxyServer
4. As a precaution, create a backup copy of the file:  web.config
5. Use Notepad to edit the file   web.config
6. Locate the section   <appSettings>
7. Add the following line into that section:
    <add key="useInternalPdfViewer" value="true" />
Save the file, and restart the server to test again.
More Information:

by ·Comments Off on How show standard report in HTML?

Product:
Cognos Controller 10.4.2 fix pack 2
CONTRL_UPDATE_version=CCR-AW64-ML-RTM-10.4.2200.70-0
CONTRL_UPDATE_name=IBM Cognos Controller Update
Microsoft Windows 2019 server

Issue:

After the upgrade to the controller fix pack, how do i change to get standard reports to show in HTML as they did before?

Before it looked like this:

after upgrade it look like this:

Solution:

You don’t. As the use of WebView2 from Cognos Controller 10.4.2 fp1 there is only possible to see reports in PDF or XLS.

 

Other information:

Change to use Cognos Controller own pdf viewer:

Steps:
1. Obtain a short amount of downtime (nobody logged onto Controller)
2. Logon to the Controller application server
3. Browse to the folder ‘ControllerProxyServer’
  • TIP: By default this is located here: C:\Program Files\ibm\cognos\ccr_64\ControllerProxyServer
4. As a precaution, create a backup copy of the file:  web.config
5. Use Notepad to edit the file   web.config
6. Locate the section   <appSettings>
7. Add the following line into that section:
    <add key=”useInternalPdfViewer” value=”true” />
To change the order of report generation in Cognos Controller client:
The following must be done on a per-user basis:

  1. Launch Controller
  2. Click ‘Maintain – Installation – Local Preferences
  3. Add a new key called ‘StandardReportPreviewFormat‘, with a value of either ‘html‘ or ‘pdf‘ or ‘xls‘ or ‘xml‘
  4. Click ‘save’

NOTE: If you change the setting so that the default report is ‘pdf’, then be aware that the report will take longer to view (longer to initially display). This is because there is more workload that the Controller application/report server must perform, in order to generate a ‘pdf’ report (compared with the default ‘html’ format). In other words, the end user(s) may perceive this as a performance loss.

Use the undocumented local preference ‘StandardReportBackProc‘ which will stop the PDF rendition in Cognos Controller client.

Steps:
Each individual end user must perform the following themselves:

1. Launch Controller and logon as normal
2. Click ‘Maintain – Installation – Local Preferences‘
3. Inside the ‘key‘ column, create a new entry called: StandardReportBackProc
4. Click ‘Save’
5. Exit Controller
6. Re-launch Controller and test
  • Inside the corresponding ‘value‘ column, create a new entry: false

https://www.ibm.com/support/pages/how-disable-pdf-generation-standard-reports

https://www.ibm.com/support/pages/standard-report-pdf-output-very-small-full-report-shown-small-portion-top-left-corner-mainly-white-display

Adobe Reader X . to make the pdf show up inside the cognos controller report window:

1. Launch Adobe Reader
2. Click “Edit – Preferences”
3. Click on “Internet” section
4. TICK “Display PDF in browser“

https://www.ibm.com/support/pages/how-change-adobe-reader-client-display-pdf-files-insideoutside-web-browser-use-controller-standard-reports

The Adobe Reader client installs both the ‘main’ PDF reader tool (the full client application) and also a smaller ‘web client’.

  • This Adobe Reader web client is installed as a plugin in Microsoft Internet Explorer
  • By default, this ‘web client’ is what gets activated inside the Cognos report display box.

Unfortunately, in some environments this ‘web client’ suffers from an inability to save more than one PDF file.

https://www.ibm.com/support/pages/cannot-save-more-one-pdf-file-standard-reports-system-reports

https://www.ibm.com/support/pages/ibm-cognos-controller-builds-ccr-name-and-database-version

by ·Comments Off on The server selected protocol version TLS10 is not accepted by client preferences [TLS12]

Product:

Cognos Controller 10.4.2 fix pack 2
CONTRL_UPDATE_version=CCR-AW64-ML-RTM-10.4.2200.70-0
CONTRL_UPDATE_name=IBM Cognos Controller Update
Microsoft Windows 2019 server

Issue:

Inside Cognos Controller Client, when using java menu like jobs – define or command center, you get a error.

Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!

When try to connect to database in DBconv program, you get a error.

org.eclipse.persistence.exceptions.DatabaseException

Internal Exception: java.sql.SQLException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: “The server selected protocol version TLS10 is not accepted by client preferences [TLS12]”. ClientConnectionId:ab713261-e19e-4c2d-b02b-8e7bce540fae DSRA0010E: SQL State = 08S01, Error Code = 0

Error Code: 0

You can check controller web error in files in folder C:\Program Files\ibm\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\logs

Solution:

The java version that is shipped with Cognos Controller 10.4.2 fp2, is set default to only allow TLS 1.2 communication.

Upgrade SQL server to support TLS 1.2 or as a workaround change the java 8 system to support TLS 1.0 and TLS 1.1

Go into the folder C:\Program Files\ibm\cognos\ccr_64\bin64\jre\8.0\lib\security open the file java.security in notepad++

Change this line:

jdk.tls.disabledAlgorithms=SSLv3, TLSv1, TLSv1.1, RC4, DES, MD5withRSA, DH keySize < 1024, DESede, \
EC keySize < 224, 3DES_EDE_CBC, anon, NULL, DES_CBC

To this line:

jdk.tls.disabledAlgorithms=SSLv3, RC4, DES, MD5withRSA, DH keySize < 1024, DESede, \
EC keySize < 224, 3DES_EDE_CBC, anon, NULL, DES_CBC

by remove the TLSv1, TLSv1.1 value, the system will support TLS 1, TLS 1.1.

Also go into the Controller Web folder, and do the same change.

Open C:\Program Files\ibm\cognos\ccr_64\fcmweb\jre\lib\security\java.security file in notepad++

# In some environments, certain algorithms or key lengths may be undesirable
# when using SSL/TLS. This section describes the mechanism for disabling
# algorithms during SSL/TLS security parameters negotiation, including
# protocol version negotiation, cipher suites selection, signature schemes
# selection, peer authentication and key exchange mechanisms.
#
# Disabled algorithms will not be negotiated for SSL/TLS connections, even
# if they are enabled explicitly in an application.
#
# For PKI-based peer authentication and key exchange mechanisms, this list
# of disabled algorithms will also be checked during certification path
# building and validation, including algorithms used in certificates, as
# well as revocation information such as CRLs and signed OCSP Responses.
# This is in addition to the jdk.certpath.disabledAlgorithms property above.
#
# See the specification of “jdk.certpath.disabledAlgorithms” for the
# syntax of the disabled algorithm string.
#
# Note: The algorithm restrictions do not apply to trust anchors or
# self-signed certificates.
#
# Note: This property is currently used by the JDK Reference implementation.
# It is not guaranteed to be examined and used by other implementations.
#
# Example:
# jdk.tls.disabledAlgorithms=MD5, SSLv3, DSA, RSA keySize < 2048, \
# rsa_pkcs1_sha1
jdk.tls.disabledAlgorithms=SSLv3, TLSv1, TLSv1.1, RC4, DES, MD5withRSA, DH keySize < 1024, DESede, \
EC keySize < 224, 3DES_EDE_CBC, anon, NULL, DES_CBC

# Legacy algorithms for Secure Socket Layer/Transport Layer Security (SSL/TLS)
# processing in JSSE implementation.

Save the file.

Reboot the windows controller server to make the change take effect.

More information:

https://help.mulesoft.com/s/article/Error-The-Server-Selected-Protocol-Version-TLS10-Is-Not-Accepted-by-Client-Preferences-TLS12-After-Upgrading-To-OpenJDK8u292

https://support.microsoft.com/en-us/topic/kb3135244-tls-1-2-support-for-microsoft-sql-server-e4472ef8-90a9-13c1-e4d8-44aad198cdbe

https://www.ibm.com/support/pages/connection-sql-server-fails-when-server-configured-use-tls-12-or-connecting-sql-server-2016

https://www.ibm.com/support/pages/how-configure-force-controller-use-tls-12

by ·Comments Off on could not set system in single user mode

Product:
Cognos Controller 10.4.2
Microsoft Windows 2019 server

Issue:

Scheduled optimization of the cognos controller database does not work from inside the cognos controller program. If you run it manually direct, then it works.

Error message: Session Manager login failed – unable to connect to the remote server

Solution:

When change Cognos Controller to use HTTPS, you must update all files to have it. The Controller Batch Service look into the file CCRBatch.exe.config at D:\Program Files\ibm\cognos\ccr_64\server folder.

Open file in notepad and edit the line WSSurl;

<appSettings>
<add key="numberOfThreads" value="1" />
<add key="dbPollingFrequency" value="20" />
<add key="WSSUrl" value="https://servername.domain.com/ibmcognos/controllerserver" />
</appSettings>

Save the file, reboot the windows server for the change to take affect.

You may need to update this files when you change to HTTPS;

D:\Program Files\ibm\cognos\ccr_64\server\CCRProxy.options

D:\Program Files\ibm\cognos\ccr_64\ControllerProxyServer\web.config

C:\Program Files\ibm\IBM Cognos Controller Local Client\ccr.exe.config

D:\Program Files\ibm\cognos\analytics\templates\ps\portal\variables_CCRWeb.xml

 

 

More Information:

https://www.ibm.com/support/pages/scheduled-database-optimization-fails-message-database-optimization-completed-error-remote-server-url-not-defined

https://www.ibm.com/support/pages/requirement-fill-details-inside-client-distribution-server-and-start-batch-service-controller-configuration-controller-1040-onwards

https://www.ibm.com/support/pages/error-contacting-user-manager-systemexception-security-error-1-when-launching-controller-caused-firewall-between-primarysecondary-servers

https://www.ibm.com/support/pages/how-configure-main-controller-client-ccrexe-use-https-ssl

https://www.ibm.com/support/pages/controller-client-disappears-after-choosing-database-caused-restrict-access-members-built-namespace-set-false-when-security-set-cam-authentication-not-native

by ·Comments Off on controller excel add in is disabled at start of excel

Product:

Cognos Controller 10.4.2 version
Microsoft Windows 2016 server

Issue:

Every time you start data entry, you get a message that excel need to restart or that cognos controller add in has stop working and should be disabled.

Press NO on questions to disable the excel plug in.

Solution:

Upgrade to later version of Cognos Controller or disable the azure information protection plug in.

Open excel.

Go to file – options.

Select Add-ins.

Select com objects and press go.

Uncheck Microsoft Azure Information protection and click OK.

Close Excel.

 

More information:

https://www.ibm.com/support/pages/node/6838477

This issue (APAR PH38143) has been addressed in version 10.4.2.1 IF1.
It is recommended to update to that version of IBM Cognos Controller, or higher.

Please contact IBM Technical Support to request access to this specific interim fix (10.4.2.1 IF1) as it is not generally available.

https://www.ibm.com/support/pages/ibm-cognos-controller-builds-ccr-name-and-database-version

by ·Comments Off on how see events for cognos controller

Product:
Cognos Controller 10.4.2
Microsoft Windows 2019 server

Issue:

How find events for cognos controller in windows event log?

Suggested solution:

Start windows event viewer on the controller server.

Create a custom view of the application log.

 

Enter the event to zero and press OK

Enter the name to: events 0 and press OK

Then you have a custom list of event to look at.

 

More information:

How to Create Custom Views in Windows Server 2012 R2 Event Viewer

by ·Comments Off on The underlying connection was closed

Product:
Cognos Controller 10.4.2
Microsoft Windows 2019 server

Issue:
After apply HTTPS and TLS 1.2 users can not login to Cognos Controller Client.

They get a error like:

an error occurred while trying to access the server.

Solution:

1. Open the registry editor, by clicking on ‘Start’ menu and typing:    REGEDIT
2. Navigate to the following path: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319]
3. Right-click on v4.0.30319 and select New –> DWORD (32-bit)
  • Set the name to: SchUseStrongCrypto
  • Set the value to 00000001

4. Navigate to the following path: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319]

5. Right-click on v4.0.30319 and select New –> DWORD (32-bit)
  • Set the name to: SchUseStrongCrypto
  • Set the value to 00000001

More information:

https://www.ibm.com/support/pages/how-configure-force-controller-use-tls-12