Product:
Cognos Controller 8.4

Symptom:
It takes long time to start the Cognos Controller Client.

Problem:
It takes exactly 90 seconds between you enter your name and password in Cognos Controller until the program is open and you can start to work with it.

Cause:
The Cognos Controller program is signed with a certificate. During start of Cognos Controller the application will try to contact the certificate authority to check if the certificate is valid. If the computer (or citrix server) where Cognos Controller software is run from does not have internet access, the Cognos Controller program will try for 90 sec before it times out and shows the program anyway.

Solution:
Uncheck the “check for publisher certificate revocation” in Internet Explorer for the user on the server.
Easy is to create a script that set it to all users that logon to the Citrix Server:
The script will set values in the users Windows profile for Internet Explorer.
To make the script run for all persons add it to the file c:\windows\system32\usrlogon.cmd

Create a text file name UNCHECK.REG with this content in the c:\ root;

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\WinTrust\Trust Providers\Software Publishing]
“State”=dword:00023e00

Then add the following line to the beginning of the USRLOGON.CMD file

regedit /s c:\uncheck.reg

Save the file.
Ensure that all users have read rights to the file uncheck.reg on the server.

This should also be done on the Cognos Controller Applications server, to ensure fast start of the Cognos Controller Configuration program.