Product:
Cognos Planning 10.1.1
(PLANSRVR_version=PLANSRVR-AW32-ML-RTM-10.1.6235.51-0)
C8BISRVR-AW32-ML-RTM-10.1.6304.10-0 = IBM Cognos Business Intelligence Server Update, PLANSRVR-AW32-ML-RTM-10.1.6303.19-0 = Planning Server Update
Windows 2008 R2 server
Oracle Database
Symptom:
Error when you try to Start Cognos Planning service.
Error msg:
02E05353-AF07-4C9D-B859-9CF2760616A4} 17 2014-04-09 17:35:09.522 UTC +120 epPlanningService 10.1.4074.0 default ThreadSystemConnectionPool.cpp ThreadProc 104 OraOLEDB -2147467259 Process exception DOMAIN\SERVICEACCOUNTNAME DOMAIN\SERVERNAME DOMAIN\SERVICEACCOUNTNAME DOMAIN\SERVERNAME 3880 1312
{481087D0-09B5-48E0-A685-A28D2E363A44} 1 2014-04-09 17:39:23.194 UTC +120 epPlanningService 10.1.4074.0 default Poller.cpp ManageErrorLogging 345 epPlanningService::default::Poller.cpp::ManageErrorLogging::345 0 Database Errors: Source: OraOLEDB Description: ORA-00942: table or view does not exist Number: -2147467259 SQLState: NativeError: 942 Source: OraOLEDB Description: ORA-00942: table or view does not exist Number: -2147217865 SQLState: NativeError: 942 DOMAIN\SERVICEACCOUNTNAME DOMAIN\SERVERNAME None\None None\None 3456 368
{B16556CC-68A9-40E0-92BA-4CF7C75D61B6} 1 2014-04-09 17:39:25.034 UTC +120 epPlanningService 10.1.4074.0 default Poller.cpp ManageErrorLogging 345 epPlanningService::default::Poller.cpp::ManageErrorLogging::345 0 Database Errors: Source: OraOLEDB Description: ORA-00942: table or view does not exist Number: -2147467259 SQLState: NativeError: 942 Source: OraOLEDB Description: ORA-00942: table or view does not exist Number: -2147217865 SQLState: NativeError: 942 DOMAIN\SERVICEACCOUNTNAME DOMAIN\SERVERNAME None\None None\None 3456 3872
Possible Cause:
The database is new and you have only installed Cognos planning and started the services.
You have not run the Cognos planning contributor admin console, to create the Cognos planning store with all its tables.
During startup in Cognos Configuration, the Cognos Planning service checks for tables in the planning store database.