Microsoft IE Execute shell

Cognos Controller 8.5 fixpack 1

Error message when you start Cognos Controller from the Cognos Connection on a Windows 2008 R2 Terminal Server.

Error message:
Microsoft IE Execute shell
Microsoft IE Execute shell has encountered a problem and needs to close.
We are sorry for the inconvenience.

If you are in the middle of something, the information you were working on might be lost.

The Cognos Controller client is a 32 bit application, but the Internet Explorer you are running on the Windows 2008 R2 server may be a 64 bit application.

Instead of starting the Cognos Controller application from the web site, install the ccrlocalclient.msi on the Microsoft Windows 2008 R2 terminal server.
This will give you a local ccr.exe program on the start menu – and then you use that instead.

CCRlocalclient.msi is found on the controller application server and can be started from

When you get the file download – Security warning, you should select RUN.
During installation you will be ask to enter the URL to the application server, should be something like this:
WSS URL: http://servername/cognos8/controllerserver
Help URL: http://servername/cognos8/controllerhelp

You find the correct values in Controller Configuration on the Application server.
Supported version of OS is found here for Cognos Controller