HTTP status 404: Not Found


IBM Cognos Controller 10.1.1

(RTM controller version 10.1.1306)

(Integrated version 10.1.1294)


Microsoft Windows 2008 R2


When user starts local installed Cognos Controller (ccr.exe) they get a error message before the login dialog.

An error occurred while trying to access the server


The request failed with HTTP status 404: Not Found.



Inside Cognos Controller Configuration under Client Distribution Server Configuration

you can see the correct value for WSSurl


During install of the Controller Client (ccrlocalclient.msi) you may have enter the wrong value for the WSSUrl.

On the client machine, or the citrix server, go to the folder

C:\Program Files (x86)\ibm\IBM Cognos Controller

open the file CCR.exe.config in notepad

change the line;

<add key=”WSSUrl” value=”http://localhost/ibmcognos/controllerbin”/>

to a correct line like this;

<add key=”WSSUrl” value=”http://localhost/ibmcognos/controllerserver”/>

Save the file and start the Controller client again.

You may need to start the client twice to make the effect work.


(you need to replace “localhost” with your server name)