Integration version: 0.0.0

Product:

Cognos Controller 10.1.405

Windows 2008 R2 server

 

Symptom:

Consolidation in Cognos controller does not work after update.

If you look in the help – system info dialog inside Cognos controller client you see version number:

 

IBM Cognos Controller version: 10.1.405

Integration version: 0.0.0

 

Cause:

When integration version is showing zeros, then some part of the Cognos Controller has not been installed correct.

Correct value for integration version should be: 10.1.416.

 

Possible Solution:

On the Cognos Controller Windows server:

Launch a command prompt by clicking “Start” – “Run” and then typing in “CMD” <Enter>
Change directory using: cd C:\Windows\SysWOW64\common

Here is the file xceedzip, that maybe is not correct installed.

Register the file using: regsvr32.exe xceedzip.dll

 

Restart then the server.

 

Cognos Controller client version must be the same as the Cognos Controller version installed on the Application server.

 

More Information:

http://www-01.ibm.com/support/docview.wss?uid=swg21347488

http://www-01.ibm.com/support/docview.wss?uid=swg21394477

If you still have problems, remove the frangovfp com+ components and add them again.