Incorrect function.

Planning Analytics
Microsoft Windows 2019 server

Can not start IBM Planning Analytics Spreadsheet Services service (tm1web).

Error in windows event log:

The IBM Planning Analytics Spreadsheet Services service terminated with the following service-specific error:

Incorrect function.


Suggested solution:

Change the user account that run the windows service to local system and try if that works.

Can be that a windows service account – do not have full access to files or memory.

Check the log files in folder D:\Program Files\ibm\cognos\tm1web\wlp\usr\servers\tm1web\logs

More information:

  1. Planning Analytics – December 21, 2021
    IBM Planning Analytics Local version and the cloud release of IBM Planning Analytics with Watson version includes updates for IBM TM1 Server version 11.8.9.