Product:
Planning Analytics Workspace
Microsoft Windows 2016 server
Issue:
PAW does not respond and most users do not get reports shown.
On the TM1WEB server you find this in log file D:\Program\ibm\cognos\tm1_64\webapps\tm1web\WEB-INF\logs\message.log
….
Caused by: java.lang.OutOfMemoryError: Java heap space
at com.ibm.cognos.tm1.websheet.SheetCell.<init>(SheetCell.java:98)…..
Solution:
Go to Cognos Configuration for TM1
Go to Environment – IBM Cognos TM1 – Maximum memory for WebSphere liberty
And increase value to 8192.
Right click and restart IBM Cognos TM1 service.
Check in task manager that you still have free RAM memory on your server.
Check if the websheet and reports now work in TM1WEB or PAW.
More information: