Product:
Cognos TM1 10.2.2
Microsoft Windows 2008 R2
Symptom:
The TM1 admin service do not start (tm1admsdx64).
If you look into the Windows Event log you find this message;
Event log message:
Log Name: Application
Source: Application Error
Date: 8/1/2015 12:32:16 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: servername.domain.com
Description:
Faulting application name: tm1admsd.exe, version: 10.2.20100.123, time stamp: 0x5423612c
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0x6d8
Faulting application start time: 0x01d0c3b20308c42b
Faulting application path: C:\Program Files\IBM\Cognos\tm1_64\bin64\tm1admsd.exe
Faulting module path: C:\Program Files\IBM\Cognos\tm1_64\bin64\MSVCR100.dll
Report Id: fe71016e-37d3-11e5-bd34-0050569d5f35
Event Xml:
<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”>;
<System>
<Provider Name=”Application Error” />
<EventID Qualifiers=”0″>1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime=”2015-07-31T22:32:16.000000000Z” />
<EventRecordID>105927</EventRecordID>
<Channel>Application</Channel>
<Computer>servername.domain.com</Computer>
<Security />
</System>
<EventData>
<Data>tm1admsd.exe</Data>
<Data>10.2.20100.123</Data>
<Data>5423612c</Data>
<Data>MSVCR100.dll</Data>
<Data>10.0.40219.1</Data>
<Data>4d5f034a</Data>
<Data>40000015</Data>
<Data>00000000000761c9</Data>
<Data>6d8</Data>
<Data>01d0c3b20308c42b</Data>
<Data>C:\Program Files\IBM\Cognos\tm1_64\bin64\tm1admsd.exe</Data>
<Data>C:\Program Files\IBM\Cognos\tm1_64\bin64\MSVCR100.dll</Data>
<Data>fe71016e-37d3-11e5-bd34-0050569d5f35</Data>
</EventData>
</Event>
Possible Cause:
Some time before you find message in Windows event log about
Event ID: 2013
Description:
The D: disk is at or near capacity. You may need to delete some files.
and you check the D drive to find there is very little space free.
Erase some file to free some GB and restart of server to see if that helps.
Possible Solution:
On TM1 servers, change the Virtual Memory for Windows 2008, to not be System Managed and instead set it to be fixed at the same level as the amount of RAM in the server.
Go to Control Panel – System – Advance system settings
Click Settings button for Performance
Click the Advanced tab
Click Change for Virtual Memory
In Virtual Memory dialog
Click on hard drive e.g. D:
Click Custom Size and set a value of
initial size to 8192 MB
maximum size to 33791 MB
(values depend on your hardware).
Click SET.
Click OK.
Restart the Windows server.