Cognos TM1 10.2
Windows 2008 R2 Server

TM1 application web is slow and it is resolved by restarting the TM1 Application service (tomcat).

Possible Solution:
1) In IBM Cognos Configuration of TM1, select Environment >TM1 Application Server, and increase “Maximum Memory in MB” from 768 to 1024 or 1536. The maximum that it can be set from this GUI is 4096 (in version 10.1x) – if set that high, be sure that the server has enough memory available to accommodate it. Restart the TM1 Application Server.

NOTE: In versions 10.2x the memory can be set higher than 4096 through the Cognos Configuration GUI – but, again, make sure there is enough RAM on the machine to accommodate it.

2) Launch the Apache Tomcat manager GUI from the cmd line (run the command prompt by using Run as Administrator) and navigate to the install directory for TM1 and the Tomcat bin folder (eg: C:\Program Files\ibm\cognos\tm1_64\tomcat\bin).
Type this:
tomcat6w.exe //ES//pmpsvc
Navigate to the Java tab, and in the Java Options window, navigate to the bottom of the options list and add in the following:
(the default garbage collector policy is “optthruput”)
Validate and close the window and restart TM1 Application Server.

Below is the list of default values for the TM1 Tomcat java:
-Dcatalina.base=C:\Program Files\ibm\cognos\tm1_64\tomcat
-Dcatalina.home=C:\Program Files\ibm\cognos\tm1_64\tomcat
-Djava.endorsed.dirs=C:\Program Files\ibm\cognos\tm1_64\tomcat\common\endorsed\Program Files\ibm\cognos\tm1_64\tomcat\temp

NOTE: If you set the properties using the Apache Tomcat administration tab, start the TM1 Application Server using the Component Services option–do not use Cognos Configuration in that case as Cognos Configuration then resets the properties back to the shipped defaults.

3) If the server is a Virtual Machine (VMWare, ESXi) then go to Windows Control Panel, System and Security, Power Options, and change the power plan from “Balanced” to “High performance”.

4) Add exclusions to the antivirus to prevent “C:\Program Files\ibm\cognos\tm1_64\tomcat” and “C:\Program Files\ibm\cognos\tm1_64\webapps” from being scanned. Skipping scanning of all TM1 files is preferred – see below link.

5) Verify DEP is set to “Essential Windows programs and services only”. To do this : Right-click the”Computer” icon on your desktop, select “Properties”, select “Advanced System Settings”, select “Advanced” tab, under “Performances”, “Settings” button, “Data Execution Prevention” tab.

More Information

Cognos TM1 10.2.2
Microsoft Windows 2008 R2 server

When users surf to TM1 Application Web and login they do not see the icons needed to start Performance Modeller nor do administration work. If some other user surf and login they see the icons needed.
Possible Solution:
The user is not ADMIN in the published TM1 applications in TM1 application web.
When you login to TM1 application Web at address, you are assumed to be Administrator and also be administration inside the TM1 applications connected to the portal.
Normal end users that report values to TM1 applications should start the TM1 Application Web client from clicking on the link in Cognos Connection under IBM Cognos TM1 Application – My Applications folder.
Solve by make the Planning Sample a CAM used application.
Stop Planning Sample service.
Change to IntegratedSecurityMode=2 in C:\Program Files\ibm\cognos\tm1_64\samples\tm1\PlanSamp\TM1S.CFG file
Add the values that point to your BI servers in your TM1S.CFG file.
# CAMURI parameters have to be set to correct BI environment
Save the file and start the Planning Sample service.
You also need to make some changes on the BI servers to get TM1 CAM to work.

Added all TM1 developers, for all existing and new TM1 applications, to the Planning Sample application.
First update the C:\Users\%username%\AppData\Roaming\Applix\TM1\TM1P.INI file with the value to the BI servers.
AdvancedRulesEditor = T
AllowImportCAMClients = T
CognosGatewayURI =
Save the file.
Start TM1 Architect and click on Planning sample to login as Admin.
Right click on planning sample and select security – clients/groups.
Click on Clients – add new clients.
You should get the Cognos Connection security page up so you can search your AD/LDAP domain for the users you want to add.
Click on your Active Directory folder.
Click on search in top right corner.
Enter the name of the user (this must be correct spelled)
Select Find text in Name and Description field.
Click search.
Mark the user and click arrow to add the users.
Click OK.
The users are added last in the Clients/groups on planning sample dialog.
Mark the user as ADMIN with a X in the column for ADMIN.
Click OK.
Select save data from menu and exit TM1 Architect.
Now you need to stop the TM1 service for Planning sample.
Change the TM1S.CFG file to IntegratedSecurityMode=5
Start the TM1 service for Planning sample.
Add planning sample to the IBM Cognos TM1 Applications site.
Add these values to TM1S.CFG file to make it work good in TM1 applications web;
AllowSeparateNandCRules = T
Surf to
Login as a person who already is administrator in TM1 applications there.
Click on the icon far to the right, Administer IBM Cognos TM1 Applications.
In the new page, under Server Names: click ADD
Enter the name of the TM1 host server as admin host.
Select Planning Sample from the drop down list and click OK.
Exit Internet Explorer.
Surf to applications web, click on the icon for performance modeller and now you should be able to select Planning Sample in the dropdown menu when performance modeller starts.

Then next time a user logins – he is an administrator in planning sample application and can start to create the IBM Cognos TM1 Applications for Web.





IBM Cognos TM1 10.2.2


When log in to TM1 application Web the session loops in Internet Explorer 8.

Error message:

No error message.

The URL in Internet Explorer is something like this;


Erase values in file fpmsvc_config.xml to start over again. It points to wrong BI server.

fpmsvc_config.xml file is found in folder C:\Program Files\ibm\cognos\tm1_64\webapps\pmpsvc\WEB-INF\configuration on the server where IBM Cognos TM1 Application Server (TM1WEB) is installed.

You must only point to the BI Content Manager as <dispatcher uri=.

When setting up TM1 10.2.2 with Cognos BI 10.2.1 security you need to have this files updated;

TM1 server C:\Program Files\ibm\cognos\tm1_64\webapps\pmpsvc\WEB-INF\configuration\ fpmsvc_config.xml

TM1 server C:\Program Files\ibm\cognos\tm1_64\webapps\pmpsvc\WEB-INF\configuration\ pmpsvc_config.xml

Cognos BI Gateway server C:\Program Files\ibm\cognos\c10_64\webcontent\ planning.html

Cognos BI Gateway server C:\Program Files\ibm\cognos\c10_64\webcontent\ pmhub.html

Cognos BI Gateway server C:\Program Files\ibm\cognos\c10_64\webcontent\tm1\web tm1web.html

Cognos BI report server C:\Program Files\ibm\cognos\c10_64\templates\ps\portal variables_TM1.xml

Cognos BI report server C:\Program Files\ibm\cognos\c10_64\templates\ps\portal variables_plan.xml

On Cognos BI report server open tm1_contribution.atom file in notepad from folder C:\Program Files\ibm\cognos\c10_64\configuration\icd\contributions\contrib\ tm1_contribution.atom to add the TM1 application.

On Cognos BI report server open file in notepad from folder C:\Program Files\ibm\cognos\c10_64\configuration\icd\contributions\contrib\ to add the Title of TM1 application to show in Cognos Workspace tool.


The files are updated with values like this;

In tm1web.html you need to add the TM1 Application Web server.

// Update the following to point to the location of the TM1Web service(s)

var tm1webServices = [“″];

In variables_TM1.xml you need to add the TM1 Application Web server.


<url is-regex=”true”></url>

<url is-regex=”true”></url>

<url is-regex=”true”></url>





In variables_plan.xml is not changed by you, but it is different than previous TM1 version.

In pmhub.html you need to add the TM1 Application Web server.

// Update the following to point to the location of the pmhub service(s)

var pmhubURLs = [“http://ServerName0015:9510″,””];

In planning.html you need to add the TM1 Application Web server.

// Update the following to point to the location of the planning service(s)

var planningServices = [“”];


In fpmsvc_config.xml you normal not need to add anything as it is updated the first time you surf to http://tm1webservername:9510/pmpsvc, but it can look like this;


<?xml version=”1.0″ encoding=”UTF-8″?><fpm_config xmlns:xsi=”” xsi:noNamespaceSchemaLocation=”fpmsvc_config.xsd”>


<service forceQualifiedPaths=”true”>


<businessViewpoint enabled=”false” uri=””/>


<scorecarding enabled=”true”/>



<provisioning allowInstalls=”false” allowUpdates=”false” uri=””/>


<resource path=””/>


<users path=””/>


<external uri=”″/>

<session timeout=”65″/>




<gateway uri=””/>



<alternate_gateway uri=”*”/>


<dispatcher uri=””/>

<admin_host name=””>


<server name=”Tm1 application name …”/>






The Cognos Insight publish feature enforces a set of minimum system requirements that are required to perform a publish. These are requirements on the system running

the TM1 Applications service where the new TM1 servers will be created. To change these system requirement settings add the <insight_publish> element.

maximumCDDDataMB – The maximum amount of TM1 data that can be sent in a publish request

maximumTM1ServersAllowed – The maximum number of servers that can run on this machine. This is the maximum number of servers that are registered with the tm1Admin service.

minimumFreeDiskSpaceMbRequired – The amount of disk space that must be available on the drive where the Tm1 data is published.

minimumFreeDiskSpaceMbRequired – The amount of free memory that must be available on the publish server.



<insight_publish enabled=”true” maximumCDDDataMB=”100″>

<system_requirements maximumTM1ServersAllowed=”10″ minimumFreeDiskSpaceMbRequired=”5000″ minimumFreeMemoryMbRequired=”500″/>



<!– If low on disk space you can set a different drive for the published TM1 server data as an alternative to reducing minimumFreeDiskSpaceMbRequired –>


<insight_publish enabled=”true” maximumCDDDataMB=”100″>

<tm1Data path=”E:\PublishedServers”/>

<system_requirements maximumTM1ServersAllowed=”10″ minimumFreeDiskSpaceMbRequired=”5000″ minimumFreeMemoryMbRequired=”500″/>




<insight pmpsvcPingTime=”30″/>

<insight_publish enabled=”false”/>


You should only change <session timeout=”65″/> to a higher value than the timeout in Cognos BI server.



Cognos Planning 10.1.1

Cognos Insight

Windows 2008 R2 server

Windows 7 client



How install Cognos Contributor client or Cognos Insight with a Powershell script ?


Script to save in notepad as a file named installrcp.ps1:

#MSI Configuration


$computername = Get-Content ‘\\\cognos102\response\plan\plan_contributor_client\computerTest.txt’

$sourcefile = “\\\cognos102\response\plan\plan_contributor_client\*”

$para0= ” /i”

$para1= ” ALLUSER=1″

$para2= ‘ TARGETDIR=”c:\program files (x86)\ibm” ‘

$para3= ” NOUPDATE=Yes”

$para4= ” /qn /passive”


#This section will copy the software to computer in list


foreach ($computer in $computername)


$destinationFolder = “\\$computer\C$\download\cognos”

#This section will copy the $sourcefile to the $destinationfolder. If the Folder does not exist it will create it.

if (!(Test-Path -path $destinationFolder))


New-Item $destinationFolder -Type Directory


Copy-Item -Path $sourcefile -Destination $destinationFolder



#This section will install the software


$currentLocation = “c:\download\cognos\”

$msi = @(‘contributor.msi’, ‘cognosrcp.msi’)

foreach ($msifile in $msi)



## write-host is for debug to show result of variabled in powershell-ise

## write-host “$env:systemroot\system32\msiexec.exe” -ArgumentList $para0, $msifile , $para1, $para2, $para3 , $para4 -Wait -WorkingDirectory $CurrentLocation


## call the msiexec.exe with paratmeters and starts


Start-Process -FilePath “$env:systemroot\system32\msiexec.exe” -ArgumentList $para0, $msifile , $para1, $para2, $para3 , $para4 -Wait -WorkingDirectory $CurrentLocation





Text files save as PS1 will be run and executed by the Power Shell engine in Windows OS.


To prepare above, you need to create a file share, \\\cognos102\response\plan\plan_contributor_client

where you place the msi files to install and a text file;





The text file computertest.txt should contain the names of the workstations where you want to install the software.


The PS1 file should be on the share, and started from the client computer where you want to install.


In the script the variables are set in the beginning:

$computername = Get-Content ‘\\\cognos102\response\plan\plan_contributor_client\computerTest.txt’

$sourcefile = “\\\cognos102\response\plan\plan_contributor_client\*”

You need to change servername.domain to the path to your file share for this installation.




The * at the end of the source file path means it will copy all files in this folder locally.


$para0= ” /i”

$para1= ” ALLUSER=1″

$para2= ‘ TARGETDIR=”c:\program files (x86)\ibm” ‘

$para3= ” NOUPDATE=Yes”

$para4= ” /qn /passive”

The parameters are for the installation of the MSI;

/i is to tell it to install

ALLUSER=1 is to make the program available to all users on the PC not only the one installing it. This mean it will write values to other paths in registry can CURRENT_USER.

TARGETDIR= is the path to where the software will be install, program files is better than in the windows user profile folder ( c:\user\%username%\AppData\Roaming\IBM\Cognos Insight)

NOUPDATE=Yes will prevent the client software from downloading and update itself when there is a new version of the client on the Cognos Server.

$para4= ” /qn /passive”

Will not show any prompts or error dialogs during the installation, only a progress bar.


foreach ($computer in $computername)

This is a loop function – for each item in the variable list, the steps in the parentheses below are done. Foreach take all items in the list, it does not do any conditional testing.


$destinationFolder = “\\$computer\C$\download\cognos”

This give the variable $destinationFolder the value in ” ” – in this case the contain of variable $computer and the path.

if (!(Test-Path -path $destinationFolder))


New-Item $destinationFolder -Type Directory

Above will check if path exist, if not it will create the folders.


Copy-Item -Path $sourcefile -Destination $destinationFolder

This will copy all files from $sourcefile folder to the $destinationfolder catalog.


$currentLocation = “c:\download\cognos\”

This will set variable where the MSI files to install are.


$msi = @(‘contributor.msi’, ‘cognosrcp.msi’)

Here you list the msi files to install, you can add more like cognosinsight.msi or performancemodeler.msi ( this files are found in folder \ibm\cognos\tm1_64\webapps\pmpsvc\rcp_installs\ on the TM1 server)


foreach ($msifile in $msi)

Will process the code block below for each file in the list.


Start-Process -FilePath “$env:systemroot\system32\msiexec.exe” -ArgumentList $para0, $msifile , $para1, $para2, $para3 , $para4 -Wait -WorkingDirectory $CurrentLocation

Start-process will call the EXE file and start it with the parameters added ( $para1) and so one. The -workingdirectory is where they will be run, so the $currentlocation should be the folder where the MSI files are stored on the local workstation.

Parameters are separated with comma, and can be any number that the exe file supports.

In our case the second parameter is the name of the MSI file to install, so all parameters after the $smifile parameter, are parameters that is for the MSI file.


Hopefully can you improve this script to make it work for your organization.

A other way to run the install in power shell could be with this command

Invoke-Command -ComputerName $computer -ScriptBlock { & cmd /c “msiexec.exe /i c:\download\cognos\cognosrcp.msi” /qn ADVANCED_OPTIONS=1 CHANNEL=100}

A way of populate the variable with current location would be this command

$CurrentLocation = Split-Path -Parent $MyInvocation.MyCommand.Path;

A other way to run the install without parameters more than msi file name is command

Start-Process -FilePath “$env:systemroot\system32\msiexec.exe” -ArgumentList “/i `”$msifile`” /qn /passive” -Wait -WorkingDirectory $CurrentLocation


To debug the variables, you can show them in power shell editor by remove remark for this line

## write-host is for debug to show result of variable in powershell-ise

write-host “$env:systemroot\system32\msiexec.exe” -ArgumentList $para0, $msifile , $para1, $para2, $para3 , $para4 -Wait -WorkingDirectory $CurrentLocation

write-host is command to display text and variables on screen.

power shell can be case sensitive in the commands, you need to pay attention to the small caps.


More Information

Cognos Planning 10.1.1
Windows 2008 R2 server
Oracle database

You can not create new Cognos Planning Applications from Cognos Administration Consolde (CAC) and get an error about the password.

{1F3E2C63-11E3-4091-917B-537CFAF5D155} 7 2014-08-18 18:49:20.449 UTC +120 EAdminUI_10 10.1.4074.0 MTSEAdminDB MTSCreateAndPopulateApplication 140 Oracle Automation 440 Unable to execute statement. 28003 ORA-28003: password verification for the specified password failed~ORA-20009: Password must contain at least one digit, one character~~~~~The SQL was:~~CREATE USER go_expenses_contributor IDENTIFIED BY PASSWORD DEFAULT TABLESPACE USERS TEMPORARY TABLESPACE TEMP QUOTA UNLIMITED ON USERS QUOTA UNLIMITED ON USERS QUOTA UNLIMITED ON USERS~~~~The Connect String was:~~Provider=OraOLEDB.Oracle;Data Source=servername.COM;User ID=PLANADM;Password=*********;~~~~SQL execution error, ORA-28003: password verification for the specified password failed~ORA-20009: Password must contain at least one digit, one character~

The issue is that the Oracle Database DBA have applied a strong password policy.
Possible Solution:
Change the default password used by Cognos Planning during creation of the Planning application schema.
Go to the Cognos Planning Admin server. Open the file C:\Program Files (x86)\ibm\cognos\c10\bin\ epEAdminORA8Resources.xml in notepad.
To a new row with a new password that contain a combination of a-z and numbers (0-9)

Save the file. The new default password is now donaldduck747.
Log in to CAC again and test again.

Cognos Planning 10.1.1
Windows 2008 R2 server
Oracle database

You get an error message when you try to add an existing application to the Planning store from inside Cognos Planning Administrator Console.
And the Cognos 10 Planning service is shut down on the Planning Admin Server. You need to restart the Windows Cognos 10 Planning service to continue to work in CAC.
Error message:
An error occurred during the in-place upgrade of your Cognos Planning Application.
Please see the Cognos Planning error log for details on the error.
In the Planningerrorlog.csv file (on the Cognos planning server) you will find;
{B581E2FC-7A35-439C-87D4-FE9AD820842D} 2 2014-08-18 10:44:27.256 UTC +120 AppModelAdmin_10 10.1.4074.0 Admin ApplicationStateWriteDevelopmentDefinitionUsingConnection 240 Microsoft Cursor Engine -2147217864 Unable to update the recordset with SQL of: SELECT definition, definitiondt, appstateguid ~~FROM PSC_ADMIN.applicationstate ~~WHERE appstateguid='{520980BF-780D-46E3-9542-AA695B383343}’~~~~The BLOB with 30418 characters was being written to field ‘PSC_ADMIN.applicationstate.definition’.~~~~Row cannot be located for updating. Some values may have been changed since it was last read.
Other errors you can get as a follow up error are;
{04E4AF77-106D-4829-9129-6C9E4FE34EB7} 1 2014-08-19 08:45:17.655 UTC +120 epsTransport 10.1.4074.0 default OSStub.cpp invokeRemoteMethod 180 epsTransport::default::OSStub.cpp::invokeRemoteMethod::180 -2147467259 general exception in try block
{8BD66C73-3272-4073-A8F5-AA5953A4EB70} 5 2014-08-18 19:32:21.256 UTC +120 UpgradeEng_10 10.1.4074.0 Upgrader InPlaceApplicationUpgrade 110 DebugTools_10 -2147417848 Unable to collect error information from underlying component
{459D64CA-9D0D-46F7-846F-E89B5C9AA5C4} 2 2014-08-19 08:37:55.472 UTC +120 ModelHelper_10 10.1.4074.0 Helper UnPackModel 190 ACE2_10.Model -2147352567 Unable to set the EnvironmentID on the Model, this may be because the J Server is not registered.~~~~Unknown error
Possible solution:
The Oracle driver is not correct installed on the Cognos Planning server.
It can be missing components, like Oracle Data Access Components, in the Oracle client install.
Stop the Cognos Planning and Cognos BI services.
Uninstall the Oracle driver, and manually install a new Oracle driver.
Open Cognos Configuration, save and start the Cognos services again.
Test if you can link to existing application again.
In some cases you may need to erase the fields for the PAD connection inside the Cognos planning application database before you can attach the Application to the pad again.
Open Oracle SQL Developer, log in as a super user account for Cognos Planning, and expand you planning application schema ( for example GO_CAPEX_CONTRIBUTOR).
Open the tables and open the data for ADMINOPTION table.
Clear the optionvalue for PAD_NAME, PAD_GUID and PAD_NAMESPACE.
Commit and exit SQL developer.
Run the test again in Contributor Administration Console (CAC).


Cognos Planning 10.1.1

Windows 2008 R2 Server

Oracle Database



Have setup new servers, and try to from inside Cognos Planning Contributor Administration Console (CAC) add new JOB SERVERS to your job server cluster, you get a error.


Error message:

Errors occurred while trying to communicate with each of the following

servers:   xxxxx


Communication failure could result from:

-The server is not running

-Planning is not installed on the server

-The servers firewall is blocking requests



Error in planningerrorlog files:

{4904905A-9BAF-4B99-B054-E41891C9E36C} 2 2014-05-08 19:33:44.433 UTC +120 EAdminDB_10 10.1.4074.0 JobServer GetEnabledAndNameLocal 100 Factory_10 70 Unable to create the object with ProgID ‘epPlanningService_10.JobExecManager’ (request was for ‘epPlanningService_%v.JobExecManager’)~~~~Permission denied domain\serviceaccount domain\servername domain\serviceaccount domain\servername  1744 5020


Error in windows event log:

Log Name: System

Source: Microsoft-Windows-DistributedCOM

Date: 5/8/2014 6:46:16 PM

Event ID: 10016

Task Category: None

Level: Error

Keywords: Classic

User: domain\serviceaccount

Computer: servername


The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID




to the user domain\serviceaccount SID (S-1-5-21-3598516276-3377520961-430964465-92766) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

Event Xml:

<Event xmlns=””>;


<Provider Name=”Microsoft-Windows-DistributedCOM” Guid=”{1B562E86-B7AA-4131-BADC-B6F3A001407E}” EventSourceName=”DCOM” />

<EventID Qualifiers=”49152″>10016</EventID>






<TimeCreated SystemTime=”2014-05-08T16:46:16.000000000Z” />


<Correlation />

<Execution ProcessID=”0″ ThreadID=”0″ />



<Security UserID=”S-1-5-21-3598516276-3377520961-430964465-92766″ />



<Data Name=”param1″>machine-default</Data>

<Data Name=”param2″>Local</Data>

<Data Name=”param3″>Activation</Data>

<Data Name=”param4″>{7B59D7CC-3FD8-41A4-9F2A-40D2D6B5590A}</Data>

<Data Name=”param5″>{324E655C-61EF-4500-85D1-2791358B531E}</Data>

<Data Name=”param6″>domain</Data>

<Data Name=”param7″>serviceaccount</Data>

<Data Name=”param8″>S-1-5-21-3598516276-3377520961-430964465-92766</Data>

<Data Name=”param9″>LocalHost (Using LRPC)</Data>




The service account set to run the IBM Cognos Planning service on the Microsoft Windows 2008 Server is not set to be local admin on the server.

Go to Manage – Configuration – Local user and groups – Groups

Click on Administrators

Click ADD to add the windows service account to this group on your Planning server.

Save and restart the Cognos Planning servers.

Then you can test again.


You can also test this with change back to local system to run the Cognos Planning service, if it works then to add as job server then it is the rights for the windows service account that is the case.

IBM Cognos TM1 10.2.2
Windows 2008 R2 server

When user start Performance Modeller and after enter the TM1 server and logged on to the BI environment, they get a list of TM1 application that are made available in TM1 application web, after selecting APP1 they get error message:
Access Error
The user “username” does not have sufficient rights to use Performance Modeler.
The “username” does not have access inside the TM1 application APP1, this he should not have because he is not part of that APPLICATION. The issue is that you can select from all TM1 applications that are published to TM1 Application Web, but that does not mean that you are listed as a Developer/Admin inside the TM1 application to be able to use Performance Modeler with that TM1 application.
Let the user try to login to some other TM1 application e.g. Planning Sample where you previous have made the “username” a admin in that TM1 application.

More Information:
To be able to work with a TM1 application in Performance Modeler it must first be added to the TM1 application web.
Surf to
Log in as Administrator in previous published TM1 application.
Click on icon for ”Administer IBM Cognos TM1 Applications”.
Click ADD for the Server Names, to add your TM1 application.
Enter the TM1 server name at Admin Host and select your application from dropdown list.
Click OK.
After it is added – it is not shown in the TM1 application portal, but you can select it when you start TM1 Performance Modeler.

Cognos Lifecycle manager
Microsoft Windows 2008 R2

Error when try to create a new project in Lifecycle Manager

Error message:
An error has occured in Lifecycle Manager.
Could not create a new project

HTTP Status 500 –

Check that the tomcat service have started. In the DOS window there can be text like filenotfoundexception. … \logs\catalina,2014-02-25.log (the system cannot find the path…. show that the tomcat service never started correct.
If you check the logs folder under tomcat directory, this folder is empty. The Windows server is looked down – the normal user do not have rights to files under c:\program files folders.

Uninstall Lifecycle Manager.
Install it to a different folder on your server – e.g. d:\ibm\cognos\Lifecyclemanager\
Where the user have more access rights and can create temp files.

Then start Lifecycle manager again and surf to http://localhost:4797/LifecycleManager

More Information

Cognos TM1 10.2.2
TM1 Perspective
Windows 2008 R2 servers
Citrix servers
When start TM1 perspective you get a message in Excel that say:
Insert Smart Card
Please insert a smart card.
And when you click cancel you get this message:
Microsoft Office Excel Security Notice
Microsoft Office has identified a potential security concern.
Warning: This digital signature is invalid and cannot be trusted. The macros will be disabled.
File Path: C:\Program Files (x86)\ibm\cognos\tm1_perspectives\bin\tm1p.xla
Only button is [Disable Macros]
Go to Excel Options.
Click Trust Center.
Click Trust Center Settings.
Click Trusted Locations.
Click Add New Location.
Click Browse
Go to C:\Program Files (x86)\ibm\cognos\tm1_perspectives\bin
Click OK
Click OK
Restart Excel and Try again