Product:
Cognos Controller 8.5.1

Symptom:
After a new installation the Cognos Controller Client does not start when you click on the link for “Consolidate my financial information” in Cognos Connection website.

You may get IE webpage error details to show “Message: Permission denied”
Line 184
Char 108
Code 0

Problem:
If you look in task manager there are no IEEXEC process started.

If you start the CCR.EXE file direct on the Controller Application Server, the Controller Client program will show that the WSSURL is wrong after the Cognos Copyright Message.

Cause:
In IIS manager the Web Server Extension for ASP.NET v2.0.50727 is set to Prohibited
Or
The controller app server is in the Trusted Sites list in Internet Explorer 8.

Solution:
Change in IIS manager the Web Server Extension for ASP.NET v2.0.50727 to Allowed
Or
Change in Internet Explorer – Tools – Internet Options – Security – Local intranet
Click on sites
Enter the controller server http://servername to “add this website to the zone” and click Add.

The Cognos Controller server must be listed in the Local Intranet Sites when using Internet Explorer 8 (both on server and client computers).