Product:

IBM Cognos Controller 10.1

Windows 2008 server/Citrix Server for Controller Client

Microsoft Excel 2007

 

Symptom:

When user inside Cognos Controller click on Reports – Run, Microsoft Excel pop’s up and placed Excel spreadsheet in front of Cognos Controller.

This is irritating in a Citrix session, because it is difficult to switch back to Controller window.

 

Solution:

On the Citrix Server (Windows 2008 server) for the Cognos Controller client, you need to look into registry value below and change values for Excel to change this behavior.

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\12.0\Excel

 

If possible copy the registry values from a working Citrix server to yours server.