Server was unable to process request


Cognos Controller 10.1

Windows 2008 R2



Get error when select maintain – manage active users from inside Cognos Controller client.

After we have changed the controller database.


Error message:

System.Web.service.Protocols.SoapException: Server was unable to process request. –>

System.Runtime.InteropService.COMException (0x80070070):

Method ‘~’ of object ‘~’ failed

at FrUserValidator.ValidatorClass.IsMenuItemAllowed(String sMenuIDs, String sMode, String sWebServiceAction)



Possible Solution (workaround):

Restart the physical server.

Restart of the Cognos Controller services in Windows 2008 Server did not help.

This error is from the Component Services COM+ Applications.