Cognos Controller 10.4.2
Cognos Analytics 11.1.7
Microsoft Windows 2016 server
After a windows patch, no one can login to cognos controller.
System.Web.Services.Protocols.SoapException: Server was unable to process request. —> System.IndexOutOfRangeException: Index was outside the bounds of the array….
Login to Windows server where CA11 and Cognos Controller IIS are.
Check if you can login to Cognos Controller, after above restart of www service.