Faulting module name: C8ITKShared.dll,

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Product:

Cognos TM1 Architect 10.2.2

Windows 2008 R2 Server

Cognos BI 10.2.1 Fix pack 2

Problem:

Sometimes when try to add users to a existing TM1 application inside TM1 architect you get a crash. After that you need to logoff the computer and login again to maybe be able to not get this crash. The crash happens random, but always when you add CAM users.

Error message:

TM1 Architect has stopped working

-Check online for a solution

-Close the program

Problem signature:

Problem Event Name: APPCRASH

Application Name: tm1a.exe

Application Version: 10.2.20000.50159

Fault Module Name: C8ITKShared.dll

Fault Module Version: 10.2.50.0

…

Error found in Microsoft Event log on client:

Log Name:      Application

Source:        Application Error

Date:          2014-12-09 08:38:56

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      servername.domain.com

Description:

Faulting application name: tm1a.exe, version: 10.2.20000.50159, time stamp: 0x536252da

Faulting module name: C8ITKShared.dll, version: 10.2.50.0, time stamp: 0x51840c06

Exception code: 0xc0000005

Fault offset: 0x000146e0

Faulting process id: 0x3a4

Faulting application start time: 0x01d01382c5a63795

Faulting application path: C:\Program Files (x86)\IBM\Cognos\tm1_architect\bin\tm1a.exe

Faulting module path: C:\Program Files (x86)\IBM\Cognos\tm1_architect\bin\C8ITKShared.dll

Report Id: 6df507c2-7f76-11e4-a9fc-fc15b4179054

Event Xml:

<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”>

<System>

<Provider Name=”Application Error” />

<EventID Qualifiers=”0″>1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime=”2014-12-09T07:38:56.000000000Z” />

<EventRecordID>49328</EventRecordID>

<Channel>Application</Channel>

<Computer>servername.com</Computer>

<Security />

</System>

<EventData>

<Data>tm1a.exe</Data>

<Data>10.2.20000.50159</Data>

<Data>536252da</Data>

<Data>C8ITKShared.dll</Data>

<Data>10.2.50.0</Data>

<Data>51840c06</Data>

<Data>c0000005</Data>

<Data>000146e0</Data>

<Data>3a4</Data>

<Data>01d01382c5a63795</Data>

<Data>C:\Program Files (x86)\IBM\Cognos\tm1_architect\bin\tm1a.exe</Data>

<Data>C:\Program Files (x86)\IBM\Cognos\tm1_architect\bin\C8ITKShared.dll</Data>

<Data>6df507c2-7f76-11e4-a9fc-fc15b4179054</Data>

</EventData>

</Event>

 

Possible solution:

Inside TM1 Architect, ensure you use FQDN server names to connect to TM1 servers.

Select File and Options

At login parameters at admin host field ensure you have written servername.domain.com instead of only server name.

Change and try again.

Check that the IBM Cognos TM1 Server version of the file C8ITKShared.dll

is exactly the same as the one on the TM1 Architect client computer.

If they are not the same version, you can get this error.

 

On the client computer you have installed the TM1 client’s files, and the TM1 Architect files in different folders.

Add the path to the TM1 Bin folder for the client files to the PATH variable in Windows.

Right click on My Computer and select  Properties.

Click on Advance System settings

Click on Environments Variables

Mark PATH and click on EDIT.

Add  C:\Program Files (x86)\IBM\Cognos\tm1_api\bin to the Variable Value

Click OK

Click OK

Click OK

Logoff  the computer and login again.

The path to the bin folder can be different in your installation.