Product:

IBM Cognos Tm1 10.1.1 (version PLANANALYTICS-AW64-ML-RTM-10.1.7000.91-0)

PLANANALYTICS-AW64-ML-RTM-10.1.7101.108-0 ( TM1 fix pack1)

Windows 2008 R2 server

Symptom:

Inside Tm1web, you click on export icon and select export to pdf.

Select a Choose number of rows to export:

Select a Choose dimension titles to export:

click OK

Gives error message;

Error message:

Export in process. Please wait…

Error while Printing to PDF: No printers are installed. To install a printer click the File tab, and then click Print. Click No Printers Installed, and then click Add Printer. Follow the instructions in the Add Printer dialog box.

 

Cause:

The windows service account that is set for the IBM Cognos TM1 Excel Service, is not the same account used when installing TM1 server ( and the pdfcamp printer driver ).

 

Solution:

Stop IBM Cognos TM1 Excel Services

Uninstall the pdfcamp printer driver by run, D:\Program Files\ibm\cognos\tm1_64\bin\PDFCamp\unpdfx64.exe

Log off the TM1 server

Login to the TM1 server with the windows account that is use to run the TM1 Excel service.

Install the pdfcamp printer driver by run. D:\Program Files\ibm\cognos\tm1_64\bin\PDFCamp\setupx64.exe

Now the printer driver is there for the user running the service.

Set the PDFcamp Printer as default printer.

Start the IBM Cognos TM1 Excel Services.

Log off the server.

Test the TM1web function export to pdf.