The application is now unavailable

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Product:

Cognos Planning 10.1.1

Microsoft Windows 2008 R2 server

SQL 2008 server

Symptom:

When user try to open Cognos Planning Contributor node they get error message:

 The application is now unavailable

 

Cause:

You must make the Cognos Planning application online inside Cognos Administration console after a GTP or a upgrade. This is different behavior than in previous versions of Cognos Planning.

 

Solution:

Log in to Cognos Planning Administration Console (CAC)

Mark you application in the left side.

Click on SET ON-LINE icon on the top left side.

 

Now you can ask the users to test to access the application again.