Product:

Cognos Planning 10.1.1

Windows 2008 R2 Server

Symptom:

When you start Cognos Planning Administrator you get a error message.

This is a new installation of Cognos Planning.

Error Messages:

An error has occurred while starting IBM Cognos Planning – Administrator

Main Form failed to initialize

Error Details:

ActiveX component can’t create object.

Unable to execute EAdminIU_10.frmMain.mnuLogonAs_Click

At line 0

There was a problem logging on. Please ensure you can access IBM Cognos Connection using the Gateway URI specified in IBM Cognos Configuration.

 

Possible Solutions:

Ensure that the URL to cognos connection are part of local intranet zone in Internet Explorer for the user that start cognos planning.

Change to use cognosisapi.dll instead of cognos.cgi in cognos configuration. IIS on the Windows 2008 R2 server is maybe setup to only allow ISAPI instead of CGI.

 

Ensure that the IBM Cognos Planning service is run by a windows domain account and not local system.

 

Apply the latest Cognos FixPack for Cognos Planning 10.1.1