Server was unable to process request: Permission denied

Cognos Controller 8.5

Error after the selection of database when you login to the Cognos Controller client.

Error message to user

System.Web.Services.Protocols.SoapException: Server was unable to process request: Permission denied …

Error in windows event viewer
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10016
Date: 2010-04-27
Time: 14:59:24
User: server\frangoadm
Computer: PTP280
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
to the user server\frangoadm SID (S-1-5-21-57989841-2049760794-725345543-1924). This security permission can be modified using the Component Services administrative tool.

For more information, see Help and Support Center at

In some cases the windows service account used for the Cognos Controller service need more users rights than the default administrator groups gives it.

Add the windows user account used for Cognos Controller COM+ package to the local group “Distributed COM users” on the Windows 2003 server for Cognos Controller application.