Product:
IBM Controller 11.1 (before Cognos Controller 11.0)
Microsoft Windows 2022 server
Issue:
When you run a standard report inside Cognos Controller Client, you get a error, like this:
The PDF report is not shown.
If you check windows application log on the controller server, you see this message:
Error occured at 2025-03-09 15:13:11 in IBM Cognos Controller, Error No=5, Source=FrangoDirect.StandardReportD.GetCCRReportSystem.Web.Services, Description=System.Web.Services.Protocols.SoapException: Server was unable to process request. —> System.ArgumentException: Unable to connect to the remote server
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at ControllerServerCommon.RaiseErrSrv.RaiseError(String sUser, Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)…..
Solution:
The report service is not started, start the windows service: IBM Controller Reports (FCMREPORTS)
More information: