Product:
Cognos Controller Web 10.4.2
Microsoft Windows 2016 Server
Issue:
User can not login to Cognos Controller Web after update to HTTPS.
In folder D:\Program Files\ibm\cognos\ccr_64\frontend\logs
error in log file can be;
error from web proxy: { Error: Client network socket disconnected before secure TLS connection was established at TLSSocket.onConnectEnd (_tls_wrap.js:1088:19)
at Object.onceWrapper (events.js:277:13)
at TLSSocket.emit (events.js:194:15)
Solution:
Check that the local windows firewall allow connections on port 3443.
Add a inbound rule that allow communications on port 9080,9081,3443,3000.
Controller web ports are set in the config.js and server.xml file.
<httpEndpoint host="*" httpPort="3000" httpsPort="3443" id="defaultHttpEndpoint"> <httpOptions removeServerHeader="true" /> </httpEndpoint>
More information:
https://www.ibm.com/support/pages/node/883036
https://www.ibm.com/support/pages/how-configure-controller-web-use-ssl-https